Medical Assistant Customer Service

Nicole Albert- Sharper

832-***-**** ***************@*******.***

Summary

Experienced career in the Healthcare Industry for over 20 years as an Administrative Medical Assistant and Customer Service Liaison. Reliable team player with an upbeat, positive, mature and nurturing personality. Exceptional rapport with patients/ clients and colleagues. Proven healthcare skills and knowledge of EMR systems, proficiency and knowledge of medical terminology, ICD-10 and CPT codes. Committed to demonstrate the highest level of patient satisfactory and outstanding patient/ client care in person and over the phone.

Skills

HIPPA Compliance EMR

Multitasking & Prioritizing Appointment Scheduling

Obtained Medical Authorization Eligibility Verification

Administrative Support Clear Communication

Multiple Telephone System Strong Organizational Skills

Detailed Documentation Basic Knowledge of ICD 10 & CPT coding

Professional Experience/ Duties

March 2022 to Nov 2023 Village Medical, Referral Coordinator Corporate – Houston, Texas

Called insurance companies to ascertain benefits and authorization approvals for members.

Documented and scanned authorization approvals in EMR.

Managed incoming calls, took detailed messages and directed callers to proper personnel.

Communicated with patients/clients to gather intake data, demographic information & medical insurance information.

Answered an average of 30 to 40 calls daily.

Familiarized use of Avality, Athena, EPIC

Registered patients per hospital policy and advising patients of their financial responsibility.

Proficient in Microsoft Office including Word and Excel.

Proficient in how to obtain information from major insurance carriers such as BCBS, Humana, Cigna, Molina, Wellcare, Rad MD/NIA etc

Nov 2018 to March 2022 Memorial Hermann Sports Medicine and Rehabilitation PAR II- Houston, Texas

Called insurance companies to ascertain benefits and authorization approvals for members.

Documented and scanned authorization approvals in EMR.

Managed incoming calls and took detailed messages and directed callers to proper personnel.

Ensured timely turnarounds while obtaining referrals.

Main point of contact between insurance companies and providers.

April 2016 to June 2018 Paragon Infusion Center, Administrative Assistant- Houston Texas

Registered patients per hospital policy and advising patients of their financial responsibility.

Proficient in Microsoft Office Including Word and Excel

Document and scanned authorization approvals in EMR\

Called insurance companies to ascertain benefits and authorization approval for patients.

Called patients to remind them of upcoming appointments and procedures.

Collected copayments and checked patients in and out of the office.

June 2005 to March 2015 Ochsner Medical Center – Registration Receptionist/ Referral Coordinator, Emergency Room Tech, Medical Records Clerk, Medical Assistant II New Orleans, Louisiana

Checked patients in and out of the office and collected copayments

Adhered to HIPPA policies and requirements

Collected Specimens and Recorded Vitals

Assist Nursing Staff with transporting patients to and from procedures.

Scheduled patients for specialty appts and tests such as CT-Scans, MRI’s, Mammograms, Cardiovascular Testing etc

Education

Sarah T. Reed Senior High School, New Orleans, Louisiana

Diploma and Certified Medical Assistant 1999

New Orleans Job Corp, New Orleans, Louisiana

Certified Medical Reimbursement Specialist 2005

Eastern Vocational College, Harahan Louisiana

Certified Medical Assistant / Phlebotomy and EKG Tech 2011

Equipment

High Speed and Reliable internet connection with Home Office Space. Quiet work environment for focused work, Dual monitors with headset/microphone, wireless keyboard and mouse.

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