APURVAPRAKASH

Senior Customer Service Executive

Highly enthusiastic customer service professional with 12 years of experience, truly a team player, independent and self-motivated.

ad32p8@r.postjobfree.com

91-959*******

CORE COMPETENCIES

Team management

Work allocation

Training new joiners

Daily progress report

Microsoft power point

SOFT SKILLS

SOFT SKILLS

EDUCATION

CERTIFICATIONS

PERSONAL DETAILS

Languages Known: English, Hindi

PROFILE SUMMARY

Effectively contribute to define the training and competency framework for the training needs.

Allocation of work to the team mates across geographies in India.

Developing subject matter expertise to help other team mates

Articulating and documenting process flows for training needs.

Identifying opportunities for continuous improvements to the process and practices based on risks and control deficiencies identified.

Co-ordinating User acceptance testing for application upgrades.

WORK EXPERIENCE

Barclays, Noida-3rd June 2022 to 15 August 2023

Barclays is a major global financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth and investment management with an extensive international presence in Europe, the Americas, Africa and Asia. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs 140,000 people

Domain- Barclays partner finance (Unsecured lending)

Designation- Senior Analyst

Verify and identify new and existing customers, to identify customers that might be prohibited under the sanctions policy.

Screening customers and payments and transactions for activity that is prohibited under the sanctions policy

Being alert for potential breaches of the sanctions policy.

Work allocation to team across sites

Ensuring timely completion of work assigned to the team.

Audit of Loans settled

Mentoring support to new team members.

Collecting accurate information and documents to proceed with a Loan application.

Monitoring the progress of a Loan to the customer.

Investigating potentially fraudulent loans.

Identifying reasons why full payment may not be made.

Ensuring fair settlement of valid loans.

Adhering to legal requirements, industry regulations and customer quality standards set by the company.

EXL Services, Noida- Aug 2015 to March 2022

EXL is a multinational professional service company mainly involved in the operations management and analytics. It offers insurance, banking, financial services, utilities, healthcare, travel, transportation and logistics services.

Domain- Motor Insurance recoveries

Designation- Senior Customer Care Executive

Work allocation to team across sites

Ensuring timely completion of work assigned to the team.

Audit of claims settled

Mentoring support to new team members.

Collecting accurate information and documents to proceed with a claim.

Monitoring the progress of a claim.

Investigating potentially fraudulent claims.

Recovering Outlay from third party insurer.

Ensuring fair settlement of a valid claim.

Seeking legal recovery of monies paid out.

Adhering to legal requirements, industry regulations and customer quality standards set by the company.

M/S Jyoti Automobiles, Allahabad – April 2013 to April 2015

M/S Jyoti Automobiles is an authorized dealer of Hero MotoCorp Limited at IIIT Square Jhalwa Allahabad.

Domain- Sales and Admin

Designation- Admin and Supervisor

Maximize store sales and achieve sales goals.

Measure and monitor progress daily.

Ensure all staff has the knowledge, skills, and motivation to reach goals.

Engage customers to seek out feedback so you can measure and adjust for improved success.

Always provide a safe and welcoming environment for customers and staff.

Continuously search for ways to improve all aspects of our enterprise.

Barclays, Noida – October 2011 to January 2013

Domain- Payments Sanctions- Financial Crime Unit- Sanctions are official restrictions on activity with targeted countries, individuals, entities and industries. Some sanctions prohibit any financial or trade services whilst others are more selective.

Designation- Process Advisor

Verify and identify new and existing customers, to identify customers that might be prohibited under the sanctions policy.

Screening customers and payments and transactions for activity that is prohibited under the sanctions policy; and

Being alert for potential breaches of the sanctions policy.

Processing SWIFT messages such as MT103 and MT202

AON Hewitt, Noida – August 2010 to October 2011

Aon Hewitt is the #1 human capital consulting and outsourcing firm in the world—with the resources, expertise, and global reach to solve evolving human resource needs.

Domain- Document processing

Designation- Process Advisor

Hardship withdrawal and verification of assets

Pension election authorization

Hardship Loan, General Purpose Loan and Primary Residence Loan

Highlights:

Award for excellence in performance for highest productivity in the team for year

Received Award for Rising Star

EXL Annual award

Nominated DLG chief executive award-client side

Time Management

Energetic work attitude

Collaborator

Active listening

Innovator

B.Com from University of Allahabad

Advance Diploma in Computer Application

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