Service Representative Customer
Resume:
Shawna Weatherly
Gainesville, GA *0501
**************@*****.***
***************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Line Leader
PANDION - Flowery Branch, GA
September 2023 to Present
Receive packages and sort then stage for truck drivers to pick up and deliver Patient Service Representative
NGHS - Gainesville, GA
September 2021 to Present
GSV ED Representative, Screen visitors coming into the hospital and use EPIC to get and give as much information as I am able too.
Assistant Store Manager
Rue21 - Gainesville, GA
September 2020 to Present
Opening, closing, daily, weekly and monthly paperwork, inventory, merchandise, cash handling Production/Kitter
Avantor - Buford, GA
December 2019 to Present
Extremely fast paced and skilled accuracy kit production. PCA Personal Care Assistant
Home Care Assistance - Cleveland, GA
January 2015 to April 2019
I took care of a patient who had lymphoma, diabetes and congestive heart failure (CHF) Warehouse Associate
Capstone Logistics, LLC - Gainesville, GA
April 2013 to December 2014
Worked on the line and Found hot parts needed ASAP for Kubota in Building 2 Bartender/Server
Club Escape - Helen, GA
June 2011 to October 2013
Shooter girl thurs and Fri nights 9pm-2am then Bartender and Server Sat 9-2am and Sunday 4pm-1am. Manager, Accounts Payable
Galaxy Systems Inc - Gainesville, GA
September 2006 to March 2012
Cross-trained and backed up other customer service Managers. Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers. Identified individual development needs with appropriate training. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Investigated and resolved customer inquiries and complaints in an empathetic manner. Adhered to all confidentiality requirements at all times. Facilitated inter-departmental communication to effectively provide customer support. Maintained accurate records of past due customer account activity. Managed work flow to exceed quality service goals. Strong leader of customer support staff.
Trained staff on operating procedures and company services. Updated customer orders from start to finish in an accurate and timely manner. Server/Bartender
Texas Roadhouse - Gainesville, GA
April 2005 to December 2009
Server during days Monday-Sunday 2005-2007 then server and bar help Friday-Sunday 2007-2009. Pick up a shift during the week when I was available. I loved my job so much I wouldn't leave until I took the managers position with Galaxy. I was a server who usually took the section surrounding the bar by myself. I was learning and training to become a bartender when I left. Receptionist
Hair Solutions - Gainesville, GA
January 2000 to October 2004
Answer phones, book appointments, inventory, shampoo, rinse color, take down foils and perms Education
Some College in Medical Assistant
API Medical - Gainesville, GA
January 2012 to June 2012
High School Diploma
Loganville High School - Loganville, GA
2002
Skills
• CUSTOMER SERVICE (7 years)
• RECEPTIONIST (7 years)
• RETAIL SALES (7 years)
• ETIQUETTE (Less than 1 year)
• INVENTORY (7 years)
• ms office (3 years)
• training (5 years)
• Key Holder (2 years)
• Retail Management (5 years)
• Scheduling (10+ years)
• Payroll
• Inventory Management (3 years)
• Team Building
• Word
• Microsoft Word
• Warehouse Associate (3 years)
• Picker Packer (3 years)
• Order Puller (3 years)
• General Labor (10+ years)
• Loading
• Shipping Receiving
• Lottery (3 years)
• HTML5
• FTP
• Microsoft Office
• CSS
• Front Desk (5 years)
• Front Office (5 years)
• Office Admin (5 years)
• Collections (7 years)
• Office Administration (5 years)
• Bookkeeping
• QuickBooks
• Time Management
• Computer Literacy
• Hospitality Experience
• Phone Etiquette
• Memory care
• Assisted living
• Dementia care
• Senior care
• Alzheimer's Care
• JavaScript
• User Interface (UI)
• Linux
• English
• Caregiving
• Management
• Leadership
• Performance management
• Sales
• Store management
• Sales management
• Office manager experience
• Fashion retail
• Management
• Microsoft Excel
• Interviewing
• Recruiting
• Microsoft Powerpoint
• Medical terminology
• Supervising experience
• Sales
• Customer service
• Sales management
• Cash handling
• Retail sales
• Store management
• Google Docs
• Hospitality
• Banking
• Leadership
• Guest services
• Supervising experience
• Order fulfillment
• Training & development
• Front desk
• Fashion retail
• Bookkeeping
• Payroll
• Office management
• HIPAA
• Medical terminology
• Cash register
• Documentation review
• Interviewing
• Manufacturing
• Communication skills
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Home health aide skills — Proficient
December 2020
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Exceptional interpersonal communication
Excellent time management skills
Effective workflow management
Customer-focused
Exceptional telephone etiquette
Skilled trainer
Effective problem solver
Adherence to high customer service standards
Inventory control
Contact this candidate