Lori Robin Morrow-Hellem

* ***** **. **********, **** 45066 224-***-****

Skills & Abilities

I have excellent communication and people skills that create a positive and teamwork environment. I’m well versed and have utilized Reynolds & Reynolds, I’m updated in the system of CCC & CDK, Word and other computer software along with multiple phone systems in my experiences

Experience

The Body Shop

Cincinnati, Ohio

03/22 – presently

I am currently the front office administrator. I handle all the customers that come in for estimates and repairs. I am there to greet everyone and make sure all paperwork is properly signed. I answer phone calls & emails from potential customer, customers we have coming in, ones that have vehicles in our shop & insurance companies. If need be I make arrangements for vehicles to be towed in. I receive payments to go to files or to go into the CENPOS. In addition, I file scan & open mail.

Columbia Chevrolet

Montgomery, Ohio

03/20 – 2/22

Started part-time as evening Showroom Receptionist to greet New/Used car customers and receive all phone calls. I was promoted to full-time

Receptionist September 2020. In June of 2021, I was promoted to

Administrative Assistant. In addition to performing receptionist duties, I was also responsible for office activities for all departments which included, but not limited to processing all financial transactions within the dealership including new/used car sales, invoicing service/parts department sales. I also submitted all service warranty transactions, scanned all documents and created a filing system to streamline future requisitions. Also created and maintained a positive atmosphere during my follow up with all customers within the dealership

Amity Insurance Inc.

Montgomery, Ohio

11/19 - Current

As the Office Administrator, I warmly greeted all customers and phone calls, accepted payments and directed all inquiries regarding coverages. Performed office activities such as maintaining supply inventories, filed all paperwork to State of Ohio standards. I was also responsible for supervising and following up on all accounts receivable/payable activities. I maintain a part-time status as need to assist

References

Steve Newman Owner- Amity Insurance

513-***-****

. John Dunn Owner-DeGeorge Ceilings & Flooring

513-***-****

Tibor Kelemen Fixed Ops Director-Hirlinger Chevrolet . 937-***-****