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Customer Service Front Desk

Location:
Scarborough, ON, Canada
Posted:
March 03, 2024

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Resume:

SANDRA OTCHERE

ad32ms@r.postjobfree.com +1-437-***-****

* ********** **** ******,**********

SUMMARY OF SKILLS AND QUALITIES

I am a reliable and efficient team player with excellent communication skills, attention to details, and passion for building impactful customer relationships. I am professional, energetic and personable salesperson with experience in completing sales and helping customers in a fast-paced environment.

CAREER OBJECTIVES

To obtain a challenging job in my field of study and related field where I can build and improve upon my skills whiles contributing towards achieving the objectives of my employers.

WORK EXPERIENCE SEP 2018-NOV 2023

SALES EXECUTIVE (MELCOM GHANA) SEP 2020-AUG 2022

SKILLS

Customer service management, good communication skills, trustworthy, time management and problem solving.

Task

• Greet and direct customers to get the right products to buy.

• Provide accurate information. E.g. product prices, product features and after sales service.

• Answer customers questions about specific products.

• Ensure racks are fully stocked.

EXECUTIVE OFFICER /FRONT DESK(OFORIKROM MUNICIPAL ASSEMBLY) SEP 2017-DEC 2023

• Receiving letter coming in and going out of the municipal

• Arrangement of files

• Recording received letters into inward and outward books.

• Dispatching letters within and outside the municipal

• Arranging meetings and taking minutes during those meetings

• Assisting the assistant Director during office hours

• Distribute mails and coordinate all courier pickups

• Responds to emails in a timely manner

• Operating a multi-line telephone telephonesystem to transfer all incoming calls to the various and appropriate departments

• Take detailed messages

• Answering customer inquiries

• Handling of petty cash

SKILLS

Customer service management, Analytical, good communication skills, trustworthy, time management, problem solving, MS suite.

ENTREPRENEUR (HAIR STYLIST)

SKILLS

Customer service management, good communication skills, trustworthy, time management and problem solving.

Task

• Machine Wig making

• Hair ventilation

• Lace repair.

• Hair revamping and styling

DATA CLERK (OKWAHUMAN NHIS) INTERN SEP 2015-AUG 2016

NKAWKAW, GHANA

Task

• Printing of NHIS cards

• Issuing of receipts

• Providing water to the office for staffs

• Closing of receipts books after the end of the day

• Queuing in monthly premium receipts

• Daily banking of money received at the close of the day.

Summary of responsibilities include:

• Registration and renewals of old cards

• Rendering account to the account officer at the end of each working day

• Depositing monies to the bank on behalf of the scheme

• Ensures timely banking of daily monies collected and entered in the daily cashbook.

• Handling of petty cash

STADIUM HOTEL

(ROOM ATTENDANCE) KUMASI,GHANA JAN 2013- JAN 2015

SKILLS

• Attention to details.

• Ability to work efficiently.

• Knowledge of cleaning products

• Friendly demeanor

Summary of responsibilities:

• Cleaning and maintaining guest rooms, bathrooms and common areas in the hotel.

• Making sure everything is tidy, clean and welcoming for guests.

FRONT DESK OFFICER

(TWIFO ATI MOKWA NHIS,) ATTACHMENT JULY 2012-SEP2012

• Registration and renewals of old cards

• Rendering account to the account officer at the end of each working day

• Depositing monies to the bank on behalf of the scheme

• Ensures timely banking of daily monies collected and entered in the daily cashbook.

• Handling of petty cash

• Taking detailed messages

• Maintaining cleanliness of reception area

LANGUAGES

English

EDUCATION

INSTITUTION DURATION PROGRAMME OF STUDY PLACE

Niagara college Jan 2024-Aug 2025 Diploma in Business Administration Toronto

Sunyani Polytechnic Sep 2012-June 2015 HND Secretaryship and Management Ghana



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