Jerry Castro

Property Manager/Customer Service Leasing Agent - Bell Diversified Property Mg

Los Angeles, CA 90046

ad32ln@r.postjobfree.com - 818-***-****

WORK EXPERIENCE

Property Manager/Customer Service Leasing Agent

Bell Diversified Property Mg - West Hollywood, CA - 1996-05 - Present Review and properly code property invoices for accuracy and facilitates preparation, for approval of vouchers for payment by the accounting department. Assist in preparing the annual budget for the property, by gathering expense information throughout the year and calculating future

expenses, based on this historical information. Prepare monthly property financial reports. Assist in checking tenant billing worksheets, in order to verify accuracy of the billings sent from Accounting. Monthly follow-up on tenant delinquencies Prepare tenant bill-back statements. Manage and maintain a 60 unit apartment complex. Responsible for screening all new applicants and for the safety and security of the tenants. Supervise a 5-team maintenance crew in

preparing and cleaning vacancies.

Customer Service Representative

AAA-Automobile Association - Burbank, CA - 1996-01 - 1996-04 Temp. Position)

Receives and dispatched calls for emergency road service utilizing proprietary software. As a Customer Representative I was taking in about 25-30 calls per day. Responsible for handling a high volume of calls from our members while providing excellent customer service. Duties include the resolution of customer concerns, research of billing questions, documentation of each call in the computer system. Customer Service Representative

McKesson Water Products/Sparkletts Water - Pasadena, CA - 1989-10 - 1989-10 Ensured a high level of customer satisfaction for incoming sales, service, billing, repair and collections. Resolved all customer complaints including the authorization to credit or debit customer accounts. Coordinated field

representative through computer alpha paging systems, including the routing of emergency service request and new orders. Maintained a productivity level of 20-25 call per hour.

SKILLS

CUSTOMER SERVICE, RECEPTIONIST, RETAIL SALES, LEASING, ACCOUNT RECEIVABLES ADDITIONAL INFORMATION

Skills

• Over 15 years of Customer Service.

• Experienced in a Call Center environment.

• Leasing Consultant.

• Administrative and Clerical Support.

• Tax Preparation.

• Microsoft Work/Excel.

• Writing and Editorial Software

• Account Receivables.

• Advertising Experience.

• Banking Experience.

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