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Team Leader Customer Experience

Location:
San Lorenzo, CA
Posted:
March 02, 2024

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Resume:

IRENE ALBIENTO

***** ********** **. *** ******* CA 94579

510-***-**** ad32lm@r.postjobfree.com

PROFILE

Qualified retail team leader searching for a position with refutable organization that needs qualified employees to aid in the overall growth of the company. Also having a strong accomplished experience of leading and motivating retail teams. EMPLOYMENT HISTORY

Team Leader, Target Corp. Jun 2002 — Present

San Leandro

• Worked well independently and on a team to solve problems.

• Served as a friendly, hardworking, and punctual employee.

• Organized and prioritized work to complete assignments in a timely, efficient manner.

• Worked with a high level of confidence and ambition.

• Led with a can-do attitude and a positive mindset.

• Demonstrated fearlessness and determination.

• Utilized diverse business processes and strategy development. Cashier, Orchard Supply Hardware Mar 2002 — May 2002 San Leandro

• Settled any customer disputes in a professional and pleasant manner.

• Worked to ensure a positive and hassle-free customer experience.

• Brought forth a self-motivated attitude, as well as the ability to collaborate.

• Followed instructions and took initiative when appropriate. Store Manager, Goodwill Industry 1998 — 2000

San Leandro

• Hired and trained employees for various positions throughout the store.

• Implemented and maintained visual merchandising specific to company standards.

• Cultivated and maintained up-to-date industry and technical knowledge of all related fields to better solve customer issues.

• Recorded notes about progress and changes to be made.

• Created and administered semi-annual performance reviews of employees.

• Quickly determined customers needs, and developed solutions to meet needs.

• Communicated with other store managers and supervisors. Assistant Manager, Goodwill Industry 1997 — 1998

San Leandro

• Merchandise apparel and accessories and remote sales.

• Supported store operational activities.

• Conducted small group training presentations for sales associates.

• Followed customers on purchases and suggested them new merchandise and upcoming events.

• Conducted local area activities to promote company products and sales. Apprentice, Goodwill Industry 1996 — 1997

Oakland

EDUCATION

Divine Word College of Legazpi 1991 — 1993

B.A. English Legazpi, Philippines

Ama Computer School 1993 — 1994

Computer Science and Learning Development Manilla, Philippines SKILLS

Knowledge in guest experience

Ability in handling multiple tasks at the

same time and enjoy interaction with

numerous people in multiple capacities

Great leadership and motivation skills

Reliable knowledge of cashiering, guest

service, and multitasking

Ability to develop relationships with

customers and coworkers.

Ability to work well as a team player in

a fast paced, energetic environment.

Ability to plan, set, and achieve goals.

Strong organizational and follow up

skills.

Great communication skills



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