Social Media Front Desk
Resume:
Louis H. Lagalo, III
* ******** ***** ● Saginaw, MI 48602 ● 989-***-**** ● ad32lj@r.postjobfree.com
Work Experience
Enviro-Clean, Midland, MI
Custodian / Maintenance
Sweep and mop and/or vacuum floors, clean chalk and/or dry erase boards, empty trash cans, empty pencil sharpeners in classrooms and offices daily.
Clean toilets and/or urinals, sinks, mirrors, stalls, mop floors daily. Check supplies and replenish when low.
Wipe down all tables and chairs, sweep and machine wash floors daily in the cafeteria.
L2 Designs, Saginaw, MI
2004 - Present
Owner / Operator / Freelance Graphic and Web Designer
Create and design graphic print and web marketing solutions for various businesses including fliers, table tents, menus, newspaper ads and magazine ads, brochures, business cards, tickets, passes, posters, web sites and billboards.
Create and implement designs into viral advertising campaigns via social media.
Create invoices, collect payments, balance accounts, and prepare and deposit monies into the appropriate accounts.
Comfort Suites, Saginaw, MI
2022 - 2022
Night Auditor
Balancing the accounts from day shift
Managing front desk activity and handling guest check-ins and check-outs
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Handling customer requests and complaints and directing other employees or departments accordingly
Creating invoices, bills and checks for vendors, employees and contractors Louis H. Lagalo, III
2 Roselawn Court ● Saginaw, MI 48602 ● 989-***-**** ● ad32lj@r.postjobfree.com
Managing and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed by employees in all departments
Answering calls and queries related to potential booking. Create and implement designs into viral advertising campaigns via social media.
Create invoices, collect payments, balance accounts, and prepare and deposit monies into the appropriate accounts.
Oliver’s Cleaning, LLC., Saginaw, MI
2018 - 2019
Janitor / Building Cleaner
Clean floors by sweeping, mopping and/or vacuuming.
Gather and empty trash & trash cans.
Clean & stock bathrooms
Keep supply closets stocked and organized.
Prepare & send invoices to clients on a monthly basis D V Saginaw, LLC., Saginaw, MI
2015 - 2022
Manager / Disc Jockey / Visual Advertising
Manage club & staff. Keeping track of inventory and business financial status on an hourly basis.
Assist customers with questions, running credit cards, providing change.
Managed and implemented all social media advertising, including Facebook, Twitter, Google+, Tumblr, Instagram & Snapchat. Create visual ads for PowerPoint televisions in-house, as well as newspaper ads, flyers & posters.
Promote current daily specials & upcoming events in-house. Promote individual staff & independent contractors to help assist in their income potential.
Lead lighting and effects programmer for stage shows. Software system used - DJ Light Studio - DMX Lighting Control Software.
Manage control and maintenance of all stage performance equipment including lighting, sound system and stage effects. Louis H. Lagalo, III
2 Roselawn Court ● Saginaw, MI 48602 ● 989-***-**** ● ad32lj@r.postjobfree.com Morley Companies, Inc., Saginaw, MI
2013 - 2015
Marketing Support / Customer Service for General Motors
Assist customers with vehicle pre-sale questions, vehicle incentives, options/features, models & pricing.
Assist customers with vehicle recall inquiries and direct them to the dealer or proper department(s).
Morley Companies, Inc., Saginaw, MI
2013 - 2013
Allstate / GM Roadside Assistance Agent
Assist customers in need of roadside assistance in a call center environment.
Take customer payments for pay-per-use transactions.
Validate addresses and/or locations with precise mapping techniques.
Set-up various services/appointments with multiple tow and/or service providers in a timely manner, in order to assist customer effectively. Morley Companies, Inc., Saginaw, MI
2011 - 2013
Social Media Agent for General Motors
Offer customer service for General Motors customers via online platforms, including: forums, Yahoo Answers, Facebook, Twitter and email.
Experience with Kana, 3CSI, Siebel, Global Connect and Online Order Guide. Used on a daily basis.
Set up customer cases, contact dealerships, assist in customer resolutions and escalate cases as determined using proper procedures. Louis H. Lagalo, III
2 Roselawn Court ● Saginaw, MI 48602 ● 989-***-**** ● ad32lj@r.postjobfree.com D V Saginaw, LLC., Saginaw, MI
1998 - 2013
Visual Advertising and Design / Disc Jockey
Create, design and submit various promotional materials, including web sites, table tents, fliers, posters, newspaper and magazine ads, PowerPoint displays and billboards.
Managed and implemented all social media advertising, including Facebook, Myspace, Twitter and Foursquare.
Trained and managed employees, maintained employee schedule.
Lead lighting and effects programmer for stage shows. Software system used - DJ Light Studio - DMX Lighting Control Software.
Manage control and maintenance of all stage performance equipment including lighting, sound system and stage effects. Louis H. Lagalo, III
2 Roselawn Court ● Saginaw, MI 48602 ● 989-***-**** ● ad32lj@r.postjobfree.com Education
2010 – 2013: Kaplan University Online – Davenport, IA Major: Information Technology / Web Development
Achievements/Awards
I was on the President's List of Honors for maintaining a GPA of 3.96 or above.
Skills
Several years of customer service and cash handling experience with manual and electronic cash register.
Knowledge of Microsoft Word, WordPerfect, Excel, PowerPoint, Outlook, Frontpage, Adobe Dreamweaver, Photoshop 7 - CS5, Illustrator CS2 - CS5, SwishMax, Sony Vegas Movie Studio, the entire Visiosonic DJ software collection and Virtual DJ.
Louis H. Lagalo, III
2 Roselawn Court ● Saginaw, MI 48602 ● 989-***-**** ● ad32lj@r.postjobfree.com References
Caron Eby
BCBS Web Support Help Desk
Devin McCloskey
Customer Service Representative
Jeffrey Eagle, II
United States Postal Worker
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