MARLEY STARK

SKILLS

• Safety Protocols

• Consistent Follow Through

• Calm Under Stress

• Compassionate Communication

• Insurance Practices

• Reservation Coordination

• Dining Crew Workflow Optimization

• Server Oversight

• Party Preparation

• Good Listening Skills

• Form Completion and Submission

• Creative Solutions

• Email Marketing

EDUCATION

Expected in April 2024

High School Diploma

Mcdonald County High School, Anderson, MO

• 3.7 GPA

• Awarded [3.5-4.0 GPA award] three times

PROFESSIONAL SUMMARY

I am an excellent communicator and dependable team player with strong understanding of the insurance and restaurant industry. I'm able to work in a stressful fast past environment and multitask easily, while keeping a positive attitude.

WORK HISTORY

June 2023 - July 2023

State Farm Team Member State Farm, Estes Park, CO

April 2022 - June 2023

Hostess BV Bar & Grill, Bella Vista, AR

Responded to customer calls swiftly to resolve issues and answer questions.

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Built relationships with clients using active listening and issue resolution to provide excellent service.

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• Cross-sold insurance products to existing clients to reach sales targets. Prepared and reviewed insurance applications to verify compliance with regulations.

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Determined client needs and financial situations by listening and scheduling fact-finding appointments.

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Identified potential risks in client businesses and recommended appropriate insurance coverage.

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• Utilized CRM software to manage client relationships. Made customers feel welcomed, important, and appreciated by answering questions with a smile and a positive attitude.

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Resolved customer complaints and maintained clean and tidy work area.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Processed customer orders and accurately handled payment transactions.

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• Utilized various software applications to process customer orders. Performed cash, card and check transactions to complete customer purchases.

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CONTACT

Bella Vista, AR 72714

479-***-****

ad32lh@r.postjobfree.com

Contact this candidate