William Byrd

609-***-****

www.linkedin.com/pub/dir/WILLIAMBYRD

ad32kr@r.postjobfree.com

Qualifications Summary

Black Knight financial services portal operation. That acts as a common platform for financial services. System integration and directed work flow for the financial industry.

Proficient in Microsoft Office suite, Wellsoft. Cenbase, LexisNexus, and Metastore document operation software.

Ability to work efficiently in a busy office setting, handling a wide variety of tasks. Conveying a positive image so that I can interact effectively with my peers, and supervisors.

Level 1 website Help desk assistance. Advisement of web navigation and password updates. Troubleshooting system issues on a Java based website operation.

Lean certified apprentice, helped with everyday tasks to help optimize benefits for my entire Organization. Prioritization skills in cost reduction. Recognizing where value can be added, and providing the most efficient way possible.

Experience

October 2014-Present

Customer Interaction at Central Loan Administration and Reporting

Achieved exemplary customer service while meeting daily objectives in the Mortgage servicing field. Daily operations of mortgage loans. Serviced borrower’s tax and escrow issues.

Payment placement, advisement of escrow scheduling, and account adherence. Problem resolution in accordance with industry clients and bank customers. PBG banking mortgage servicing specialist. Supported and individually assisted with customer’s loans that amounted to 1,000,000.00 and greater loan amounts.

Built sustainable relationship and rapport with customers through open and interactive communication. Listened actively and objectively to customers concerns.

Inputted data into the company software platform to keep each customers record updated. Began work orders for escrow processes, specifically tax and insurance implantation and updates. Learned protocol concerning Real Estate Settlement Act (RESPA) provided superior customer service.

Personally would go above and beyond when servicing issues were not updated or satisfied. Communicated updates until the completion. Mortgage servicing specialist for Citibank. I Supported and individually assisted with customer’s loans. Payment application, adding parcel information for borrowers. Hazard insurance payment requests.

March 2014 - August 2014

Business and Development Consultant for It’s on Boxing MMA

Developed a business strategy that lead to the increase of personal training and memberships sold. Through business advertisement we increased memberships sold by 20%.

Advised of marketing strategies that included SEO optimization through the company’s website, mass emails to members and potential members. Organized a Cancer Benefit that helped raise money for a local family health cost.

September 2011 - February 2014

Benefit Specialist at Xerox

Facilitated HR functions for active and retired employees through an interactive service center that outsourced their HR functions dealing with Pensions and Health & Welfare. Instructed participants about their options concerning their benefit choices. Managed Tyco HR Tier 1 helpdesk concerning vital employee job functions.

Global HRIS project Workday support partner. Navigated Workdays HR program software that supported international employees. Salesforce supported HR job functions. Portal management functions for Tyco & ADT employees.

Education

Bachelor’s degree in Business Administration with a specialization in Finance from Strayer University;

June 2012