Teresa Pope

Lebanon, VA *****

ad32kq@r.postjobfree.com

+1-276-***-****

Hardworking customer service professional accustomed to fast-paced environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.

Work Experience

Pharmacy Technician

CVS Health - Abingdon, VA

February 2020 to August 2023

Nationally liscensed Pharmacy Technician for over three years, responsible for filling all non controlled prescriptions in a timely manner while adhering to all patient safety guidelines and performing daily cleaning duties to provide a safe working environment. Taxi Driver

J&B EXPRESS TRANSPORT - Lebanon, VA

April 2018 to January 2020

Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition. Kept vehicle serviced according to schedule, reducing mechanically-related downtime Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly. Responded to specific locations at designated times to handle customer reservations. Determined pickup assignments and shift schedule by checking in with dispatch service. Updated personal logs and business tracking documents accurately and according to schedule requirements.

Customer Service Representative

Teleperformance - Bristol, VA

November 2015 to March 2017

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Delivered high level of service and support to each customer, paving way for future business opportunities.

Addressed customer service inquiries quickly and accurately. Answered customer questions and addressed concerns, resulting in reduction in complaint calls. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Answered HUNDREDS of inbound calls per day and directed to designated individuals or departments. Assembly Line Worker

Bristol Compressors Inc - Bristol, VA

March 2015 to November 2015

Assembled products from raw materials and completed inspections. Used established assembly instructions to complete jobs in efficient and accurate manner. Positioned and aligned components to complete accurate assembly work. Recognized and reported defective material and equipment. Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.

Inspected and tested final products to verify conformance to established tolerances. Supported quality assurance by visually inspecting items and removing defect parts. Collaborated in team-based environment to maintain line productivity and meet expected deadlines. Adhered to strict safety measures and procedures, including OSHA, enabling department to meet excellent safety rating.

Properly stored hazardous materials to avoid injuries or contamination. Key Holder

LILY'S - Bristol, VA

August 2012 to January 2015

Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.

Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels. Compiled weekly monetary reports and records for store managers. Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.

Increased revenue by leveraging product promotion skills and knowledgeable sales strategies. Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.

Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. Delegated tasks to employees based upon individual strengths and experience in. Cashier

COUNTRY CORNER - Bristol, VA

June 2010 to September 2012

Processed customer payments quickly and returned exact change and receipts. Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.

Welcomed customers, offering assistance to help find necessary store items. Wrapped items and bagged purchases properly to prevent merchandise breakage. Customer Service Representative

AT&T - Lebanon, VA

October 2005 to October 2009

Trained 25 new employees each quarter in procedures and policies in order to maximize team performance.

Delivered high level of service and support to each customer, paving way for future business opportunities.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Answered 75+ inbound calls per day and directed to designated individuals or departments. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Consulted with customers to determine best methods to resolve service and billing issues. Repair Technician

Bristol Compressors Inc - Bristol, VA

June 1996 to September 2009

Calibrated devices to optimize performance and maintain longevity of equipment. Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket. Dismantled equipment to access, remove and replace defective parts to maintain operability. Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.

Diagnosed and repaired mechanical machinery issues. Inspected and maintained facilities to maximize cleanliness and support upkeep targets. Education

High School Diploma

Lebanon High School - Lebanon, VA

June 1990

High School Diploma

RUSSELL COUNTY CAREER AND TECHNOLOGY SCHOOL - Lebanon, VA May 1989

Skills

• HIGHLY MOTIVATED INDIVIDUAL

17 YEARS CUSTOMER SERVICE EXPERIENCE

12 YEARS MANAGERIAL EXPERIENCE

DEPENDABLE

PUNCTUAL

FAST LEARNER

HARD WORKER ABILITY TO WORK WELL WITH OTHERS

PROFICIENT WITH COMPUTERS

Active listening

Adaptive team player

• Pharmacy Technician Experience

• Compounding Medications

• Typing

Certifications and Licenses

Driver's License

Pharmacy Technician License

Contact this candidate