Karen V. Terry

** ****** ******* ● Newark, NJ ***03 ● 973-***-**** ● ad32km@r.postjobfree.com

Summary of Professional Experience

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management, training tax preparation and administrative skills including benefits administration. Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Contributed to team efforts by accomplishing related results as needed. Handle confidential financial and personal information appropriately Verified details of transactions, including funds received and total account balances. Deposited third party checks, as well as monthly reserve. Researched and resolved billing and invoice problems. Prepare and enter recertification update tenant ledger.

Key Skills

Microsoft Office Suite

Peach Tree Professional

General Ledger Accounting Aptitude

Accounts Receivable/Payable

Customer Service/Benefits Administration

Report & Document Preparation

Spreadsheet Creation

Records Management

Creative Thinking & Problem Solving

Office Management

Professional Experience

Newark Housing Authority, Newark NJ 2018- - 2023

Assist manager (CSOP) Specialist (Senior cite)

Provide a variety services to tenants (seniors) as needed basis, prepare special projects reports. Create and enter work orders, close out work orders, set appointments to prepare and complete recertifications for new and present tenants, update recertification log. Answer phone, prepare memos, book community room for events, and enter rental payments, close out rental payments and prepare rental payments reports for finance department. Update tenants information on an as needed basis. Overall operations and financial aspects. Create reports for move-in and move outs. Prepare 14 day notices Prepare time sheets & PO for payment to additional in house workers.

Supplemental Fringe Benefits Fund, Newark, NJ 2009 – 2018

Benefit Service Representative/Billing Clerk

Provide benefits for Newark public school system orientation program to eligible employees. Manage employee benefit termination and assist in benefits administration. Enter new member enrollment and status changes with existing employee using vendor procedures. Keep track of all invoices mailed and ensures that copies are maintained in the office's filing system; responsible for making bank deposits on a weekly and daily basis; match invoices with payments in the accounting system and codes deposits accordingly. Verified details of transactions, including funds received and total account balances. Handles incoming calls or inquiries from prospective employees or clients.

Supplemental Fringe Benefits Fund, Newark NJ 2009-2018

Building Cleaner

Clean entire building, clean& maintain lavatory supplies, mop floors and perform all other cleaning duties as needed. Vacuum, remove debris. Clean the interior of building from floor 1-6. Used other related cleaning equipment.

New Jersey Performing Art Center 2014-Present

Usher (Part time) Provide customer service as needed to all members and non members. Direct & seat customers to their seat. Sweep theater at the end of performance.

Jackson Hewitt Tax Service, Newark, NJ 2012 – 2022

Tax Preparer (Seasonal)

Prepare simple to complex tax returns for individuals and review financial records such as income statements and documentation of expenditures.

Atlantic & Pacific Co., Saddle Brook, NJ 2006 – 2009

Billing/Payment Clerk

Issue invoices to customers, issue monthly customer statements, and updated customer files with issued invoices, process credit memos and update the customer master file with contact information. Track exceptions between the shipping log and invoice register; submit invoices by electronic data interchange. Run daily reports.

Petro Oil Company, South Plainfield, NJ 2002-2006

Administrative Assistant/ Data Entry Specialist

Organized and provided documents, reports and information to department and external clients in a useful and well-organized manner. Created and maintained active files and database records; processed client orders, invoices and payments. Contacted clients to resolve any discrepancies. Ran weekly report.

Ashley Stewart Department Store, Newark, NJ 1997 - 2004

Sales Associate/Customer service

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem;

selecting and explaining the best solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution.

Education

The First Occupational Center, East Orange NJ 2000

Certificate of Completion in Office Skills Training

New Community Corporation, Newark, NJ 1999

Certificate of Completion in Computer Literacy Training

Certification

Certified Occupancy Specialist- Public Housing (COSP) 2020

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