Customer Service Store Manager
Resume:
Abi Kennedy
Barrington, IL *****
************@******.***
Moving to Bonita Springs, FL on 4/20
Authorized to work in the US for any employer
Work Experience
Store Manager
CD One Price Cleaners - Lake Zurich, IL
November 2022 to February 2024
As a manager, I would oversee the store's daily operations, including managing employees, ensuring customer satisfaction, managing inventory and supplies, and adhering to company policies and procedures. My significant accomplishments in this role include increasing sales revenue, improving customer service and satisfaction, reducing operating costs, and implementing new marketing strategies to attract more customers. Other accomplishments include developing new partnerships with other businesses or local organizations, implementing new technology to streamline operations and improve efficiency, and creating a positive work environment for employees through effective leadership and communication. Ultimately, my role as a manager at CD One Price Cleaners was to ensure the business's smooth and successful operation and achieve growth and success over time through effective management and leadership.
Hostess
California Pizza Kitchen - Barrington, IL
October 2022 to December 2022
My main duties as a hostess are to welcome guests, direct them to their tables, and ensure that their dining experience is enjoyable. I oversee the waiting list, handle reservations, and make sure everything at the front of the house is operational.
One of my major achievements as a hostess is making guests feel at home by offering top-notch customer service. I've learned to consider my visitors' wants and needs in advance and to make their stay as pleasurable and comfortable as I can. Many guests have complimented me on my professionalism and commitment to my job, and my managers have given me great comments. Cashier
The Home Depot - Lake Zurich, IL
May 2022 to October 2022
As a cashier at Home Depot, my primary responsibility would be to process customer transactions, handle cash and credit card payments, and provide excellent customer service. Some significant accomplishments that could be achieved in this role include consistently exceeding sales goals, maintaining a high level of accuracy and efficiency in processing transactions, and providing exceptional customer service to ensure customer satisfaction. my accomplishments include developing strong relationships with customers and colleagues, mastering the use of the point-of-sale system and other hardware and software tools used in the store, and contributing to a positive and productive work environment through effective communication and teamwork. Additionally, I would work on cross- functional teams, such as merchandising, to improve store operations and customer experience. Ultimately, my role as a cashier at Home Depot is to provide customers with a seamless and positive shopping experience and to contribute to the overall success of the store through excellent customer service and teamwork.
Server
Lake Barrington Woods - Barrington, IL
August 2021 to July 2022
As a waitress at a retirement home, my primary responsibility would be to provide food service to the residents, including taking orders, serving meals, and ensuring that the dining experience is enjoyable and comfortable for all residents. Some significant accomplishments that I achieved in this role include developing strong relationships with residents and their families, ensuring that all dietary needs and restrictions are met, and consistently providing excellent customer service to enhance the quality of life for residents. Additional accomplishments include helping to create a welcoming and friendly atmosphere in the dining room, contributing to the development of new menus and dining options, and ensuring that all health and safety standards are met in the kitchen and dining areas. Further, I was expected to work on cross-functional teams, such as front desk operations and aiding residents as needed. Ultimately, my role was to help create a positive and enjoyable dining experience for residents and to contribute to their overall well-being and satisfaction.
Supervisor
Kids in action gymnastics academy - Barrington, IL 2019 to 2020
My primary responsibilities were to ensure the safety and enjoyment of children during their time in the gym. This included supervising open gym activities, setting up and overseeing birthday parties, and providing coaching and guidance to children as needed. Some significant achievements that I accomplished in this role include creating a safe and welcoming environment for children to learn and play and developing strong relationships with parents and children. Other accomplishments could include helping to develop new programs and activities to enhance the gym's offerings, ensuring that all safety and health standards are met in the gym, and contributing to the growth and success of the gym through effective marketing and outreach efforts.
Education
High school diploma
Harper College - Palatine, IL
August 2022 to Present
Junior High School Education
Barrington High School - Barrington, IL
August 2019 to May 2022
Skills
• Babysitting
• Writing Skills
• Classroom Management
• Sports Coaching
• Senior care
• Special Needs
• Early Childhood Education
• Serving Experience
• Host/Hostess
• Cashiering (2 years)
• Gymnastics
• Nannying
• Toddler Care
• Early childhood education
• Cash handling
• Store management
• Customer service
• Serving
• Sports coaching
• Classroom management
• Infant care
• Childcare
• Nannying
• Experience with children
• Experience working with students
• Cash register
• Restaurant experience
• Classroom experience
• Teaching
• First aid
• Caregiving
• Hospitality
• Front desk
• Retail sales
• Microsoft Word
• Microsoft Excel
• Computer skills
• Social media management
• English
• Communication skills
• Organizational skills
• Kitchen experience
• Childhood development
• Public speaking
• Writing skills
• Administrative experience
• Sales
• Typing
• Phone etiquette
• Apple Keynote
• Apple Pages
• Care plans
• Transcription
• Order entry
• Computer literacy
• Canva
• Event planning
• Microsoft Office
• Office experience
• School experience
• Preschool experience
• Residential cleaning
• Cleaning
• Gymnastics
• Management
• Host/hostess experience
• Food service
• Fine dining experience
• Sanitation
• POS
• Heavy lifting
• React
• OpenTable
• Basic math
• Leadership
• Lesson planning
• Data entry
• Microsoft Outlook
• Microsoft Powerpoint
• Proofreading
• Adobe Acrobat
• Workers' compensation law
• Conflict management
• Negotiation
• Food industry
• Banquet experience
• Physical education
• Grocery store
• Guest services
• Working with people with disabilities
• Supervising experience
• Apple Pages (5 years)
• Phone etiquette (5 years)
• Cleaning (5 years)
• Early childhood education (3 years)
• Emotional intelligence (3 years)
• Driving (4 years)
• Creative writing (4 years)
• Gymnastics (10+ years)
• Working with people with autism (2 years)
• Working with people with disabilities (4 years)
• Swimming (10+ years)
• Sports coaching (4 years)
Languages
• English - Expert
Certifications and Licenses
CPR Certification
June 2023 to Present
First Aid Certification
Driver's License
Additional Information
Hi! I’m Abi Kennedy. I am 19 years old and I live with my parents. I am an early graduate and I have a certificate for completing an Intro to Psychology course by Yale professor, Professor Bloom, when I was 16. I am a Junior National Honor Society Member and I am interested in criminal justice and psychology as my future career paths. Some skills I gained that make me a valuable employee are that I can carry myself professionally and positively. I am easily and rightfully trusted. I am always reliable; I will work overtime, and I am always excited to learn something new.
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