Mary Erwin

Objective

Dedicated professional with 15+ years in accounts receivable and B2B collections looking for an opportunity in an organization searching for experienced individuals with high-level expertise and the ability to perform high priority tasks efficiently.

Professional Experience

Cal/amp Richardson, TX _Collection Specialist s 2019-2023

Daily collection calls. Prepare dunning notices and answer inquiries regarding bills. Research and resolve payment discrepancies, monitor customer account details for non-payment and delayed payments. Assist with audit requests. Monitor AR inbox. Create new customer accounts in Oracle. Create credit memos and debit memos. Assist in month and year end. Perform account reconciliation, determine if an account is uncollectible, generate write offs and FY offset. Daily review of aging and monitor the delinquent status of accounts and follow up as necessary to keep account current. Analyze customer contracts and terms. Request refund checks.

BSN Sport Farmers Branch, TX_ Collection Specialist s 2014-2019

Maintain and monitor accounts receivable aging report for all customers and make any necessary contact to facilitate payment. Provide weekly status on collections. Negotiate with customers to obtain payment in full, a payment arrangement or agree on a settlement. Follow up on promise to pay and payment commitments to ensure a positive resolution. Contact customers with invalid credit cards or with insufficient check funds. Send collection notices on delinquent accounts. Audit delinquent accounts considered to be uncollectable to confirm maximum efforts have been taken before assigning to an outside collection agency. Keep management and sales reps informed on problem accounts. Respond to and resolve incoming phone calls and emails from customers concerning collections and payments. Verify future billing is setup in the system accurately. Process credit card and checks payments and reconcile accounts to validate payments have been applied properly. Send paid receipts to customers as requested. Assist with the process of sending monthly statements and notifying customers of late fees.

Teletrac Inc. Arlington, TX_ Accounts Receivable & B2B Collections s 2012- 2014

Prepare bills and invoices for services rendered. Manage account collections by creation of bill reminders and communicating with clients via email, phone, fax or mail. Reconciliation of accounts receivable ledger making sure all accounts are accounted for and posted properly. Responsible for the generation of monthly, quarterly and annual financial statements. Creation of reports detailing paid and unpaid invoices, accounts receivable activity including lists of active accounts, the status of those accounts and collection cost. Prepare cash and check payments for bank deposit.

Precision Doc Solutions Carrolton, TX Accounts Receivable s 2008 - 2012

Maintain up to date billing. Follow up on collections, allocation of payments and reporting activities according to specific deadlines. Monitoring customer account details for non-payment and other irregularities. Maintain accounts receivable customer files, following established procedures for processing receipts, cash, etc. Investigate and resolve customer inquiries. Process customer adjustments. Organize a recovery system to initiate collection efforts. Monitor aging and paid history daily from bank.

Advanced Business Capital Lewisville, TX Collection Specialist s 2006 - 2008

Manage multiple bank accounts and perform bank reconciliations. Perform collection calls resolving short payments and skipped invoices. Process check request, create bills and prepare client statements. Generate cash management reports and produce open A/R reports. Post to the general ledger, general journal, A/P, A/R, balance sheets, and Excel spreadsheets.

Qualifications/ Skills

QuickBooks, MS Excel, MS Word, NetSuite, Oracle, Salesforce, CL Leasing

Efficient, detail-oriented, highly organized

Strong analytical and problem-solving skills.

Education

Newman Smith High School

Brookhaven College

References

Available upon request

ad32ja@r.postjobfree.com

Rockwall, TX 75032

972-***-****