Dependable retail sales professional with experience in dynamic,

high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

PROFESSIONAL SUMMARY

UPS - Package Handler

South San Francisco, CA • 02/2023 - 12/2023

Silver River - Waitress

Oakley, CA • 11/2017 - 12/2021

Ross Dress For Less - Customer Service

Brentwood, CA • 01/2015 - 03/2017

WORK HISTORY

Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.

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Reduced damage rates for packages through careful handling and adherence to safety protocols.

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Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.

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Collaborated closely with supervisors, providing valuable input on process improvements for more streamlined package handling.

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Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

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Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

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Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

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Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

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Provided excellent customer service, addressing inquiries and resolving issues swiftly.

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Collaborated with team members to achieve daily sales goals and exceed performance targets.

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Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.

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Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.

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Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

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Used POS system to process sales, returns, online orders, and gift card activations.

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SKILLS

• Retail Floor Stocking

• Customer Satisfaction

• Product Knowledge

• Payment Processing

• Excellent written and oral communication

• Loss Prevention

• Customer Engagement

• Team Leadership

Freedom High School

Oakley, CA

High School Diploma

EDUCATION

KELLY ZUELKE E: ad32iz@r.postjobfree.com

P: 270-***-****

A: Concord, CA 94519

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