Brenda Hawkins

Business Administration Mgr.

Austin, TX 78744

ad32hf@r.postjobfree.com

+1-727-***-****

Computer proficiency with Microsoft Office tools, Word,PowerPoint, Excel, and Outlook. Able to use and learn multiple computersoftware and systems and other office equipment.Ability to establish and maintain effective internal andexternal work processes.Ability to work independently and in a fast-paced environment.Personal effectiveness/credibilityOrganize and maintain personnel records.Processes incoming mail on a daily basis.Schedules candidates for telephone, virtual and in person interviews.Conducts background screening on prospective new hires.Maintains office equipment.Monitors supply usage and orders/purchases.

• Excellent communicator and strong team player who is able to work across multiple functions

• Ability to analyze and solve problems, results-oriented

• Strong project management skills, with the ability to drive initiatives to completion

• Ability to work in a fast-paced, often-changing environment

• Ability to work well with cross-functional teams

• Solutions-oriented and target driven

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Security Officer

Pennine Security USA - Tampa, FL

March 2023 to February 2024

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities

• Respond to incidents and critical situations in a calm, problem solving manner

• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.

Certified Nursing Assistant (CNA)

Always Best Care Senior Services - Tarpon Springs, FL April 2023 to January 2024

• Assist with activities of daily living as directed by a care plan (bathing, showering, meal preparation, light housekeeping, toileting, etc.)

• Ensure highest client safety and well-being of clients as well as yourself

• Provide companion care, respite care, homemaking and personal care

• Medication reminders.

Administrative Assistant

St. Petersburg Housing Authority - Saint Petersburg, FL June 2023 to August 2023

• Coordinate office services and assist supervisor and other staff with administrative functions.

• Putting files together scanning files etc.

• Customer Service

• Answering questions for clients and assist them with there paper work. Cashier/Customer Service

Walmart - Clearwater, FL

May 2023 to August 2023

Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; operating equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold; maintaining a safe shopping environment; and appropriately representing and supporting the company's mission.

Correctional Food Service Supervisor

Aramark - Clearwater, FL

February 2023 to May 2023

• Proficiency in multi-tasking.

• Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/ or experience would be vital to initiate, coordinate, or complete any given program.

• Must fill in for absent employees at location, as necessary.

• Maintain a safe and hazard-free working environment.

• Train/mentor other food service workers.

• Maintain logs on all maintenance required on equipment within the department. Food Service Worker/Cashier

Compass Group - Austin, TX

December 2022 to February 2023

• Stores foods in designated areas in accordance with wrapping, dating, and food safety and rotation procedures.

• Cleans work areas, equipment and utensils.

• Ensures compliance with sanitation and safety requirements.

• Uses approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.

• Serves customers in a friendly, efficient manner following outlined steps of service.

• Interacts with customers and resolves customer complaints in a friendly, service-oriented manner. General Clerk

US Department of the Treasury - Austin, TX

April 2021 to February 2023

• Performs a variety of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; timekeeping; and performing other support activity.

• Identifies and reviews Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately.

• Prepares and maintains regular production/inventory reports/attendance records using established formats and sources of data applicable to the program, functional, or organizational reporting requirements. Prepares special reports as directed.

• Reviews documents for specific requirements necessary for processing. Processes current year and/ or prior year individual and/or business returns and related information.

• Periodically reviews filed material in the light of ongoing programs or special projects and determines if such material should be consolidated, have new classifications, be retired, etc

• Screens documents, forms, and letters addressed or routed to various offices; researches correspondence not addressed to specific functional areas. Screens material initially identified as "unable to route" to determine information requested and based on thorough knowledge of organization and functions of various offices, determines proper office which the material should be sent. Identifies forms or documents requiring special priority handling and treats them accordingly.

• Receives, opens, sorts, processes and distributes both incoming and outgoing mail and products; routes mail and products to various points within and outside the organization. Utilizes mail processing devices as needed. Ensures all mail contains sufficient information for proper delivery. Maintains logs for mail and product accountability purposes.

• Receives and processes incoming and outgoing registered and certified mail, and express mail shipments. Receives, inspects, and accepts incoming shipments. Maintains appropriate records and/or logs for tracking and reconciliation purposes. Updates appropriate systems to reflect shipment receipts. Examines file materials to identify primary subject matter and assigns proper classification from among numerous overlapping possibilities. Determines file number to be assigned. Security Officer

Allied Universal - Austin, TX

March 2022 to September 2022

• Submit reports of daily surveillance activity and important occurrences

• Assist locations by protecting their assets.

• monitor CCTV systems.

Security Officer

Inter-Con Security Systems - Austin, TX

September 2021 to February 2022

• Investigate people for suspicious activity or possessions

• Respond to alarms by investigating and assessing the situation

• Provide assistance to people in need

• Apprehend and detain perpetrators according to the legal protocol before the arrival of authorities

• Submit reports of daily surveillance activity and important occurrences

• Assist locations by protecting their assets.

• monitor CCTV systems.

Screening Specialist

Apple - Austin, TX

September 2020 to January 2022

• Detail-oriented -- quality and precision-focused

• Innovative -- innovative and risk-taking

• People-oriented -- supportive and fairness-focused

• Team-oriented -- cooperative and collaborative

• Attention to detail

Production Worker

Express Temp Agency - Austin, TX

November 2020 to May 2021

• made traffic signs

• Packed/load on pallets

• customer service

Security Officer

GardaWorld - Austin, TX

August 2020 to February 2021

Monitor the premises and do good customer Services. Monitor Cameras and front lobby.

Digital Personal Shopper

Walmart - Austin, TX

September 2020 to November 2020

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.

• Supporting customers with placing orders and making payments via the phone, online, or in person.

• Responding promptly and effectively to customers' complaints and requests. Security Officer

Guard One Security - Clearwater, FL

February 2020 to June 2020

• Provide excellent customer service to our clients

• Observe, survey, and report activities at the assigned site

• Respond quickly to critical situations

• Ability to read and write detailed reports

• Enforce client procedures, regulations, and standards.

• Monitoring CCTV Cameras and front lobby.

Home Health Aide

Always Best Care - Tarpon Springs, FL

September 2019 to February 2020

• Documents the delivery of quality care in the client's clinical record.

• Follows infection control and safety standards.

• Implements client care that is accurately, timely and appropriately documented; maintains confidentiality at all times.

• Maintains a clean, safe, and orderly environment for the clients.

• Performs general housekeeping duties as assigned.

• Responds promptly and positively to client requests for assistance.

• Maintains consistent and concise lines of authority and responsibility. Security Officer

Weiser Security Services - Tampa, FL

January 2019 to February 2020

• Protect the interests of the client within the limits of the facility and to protect the lives and property of employees and visitors.

• Where approved uniform completely including having license when applicable available and present at all times.

• Prepare reports on a daily basis as trained and turn them into the proper contacts.

• Must stay on post until properly relieved.

• CCTV monitor camera’s and front lobby.

Medical Records Clerk/CSR

South Heritage Health and Rehabilitation Center - Saint Petersburg, FL April 2019 to June 2019

• Organize and maintain facility medical records system in compliance with company, state, and federal regulations.

• Code and quantify records from admission to discharge.

• Assist with development of record policies and procedures.

• Maintain a documented, organized system which is readily accessible by others.

• Prepare reports as requested.

• Act as secretary for designated meetings.

• Conduct resident chart audits quarterly.

• Knowledge of medical terminology

Vocational Food Service Coordinator

Florida Department of Corrections - FL

September 2017 to March 2019

Supervise inmate labor and/or team members in accordance with the company and the facilities policies Prepares, assists, or instructs inmate labor and/or team members in the preparation of a variety of food items in accordance with departmental work production standards, standardized recipes, and work instructions

Act as a “relief” driver (when applicable)

Follows assigned facility housekeeping and safety practices in all preparation, oversight, and serving of correctional facility meals

Other duties as assigned

Clerk Assistant

United States Postal Service/HoildayHelp. - Clearwater, FL November 2018 to January 2019

Responsible for performing clerical and administrative duties in an office setting. Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies.

Upscale!Security Officer

G4S Secure Solution USA - FL

May 2018 to September 2018

Perform security patrols of designated areas on foot or in vehicle Watch for irregular or unusual conditions that may create security concerns or safety hazards Sound alarms or call police or fire department in case of fire or presence of unauthorized persons Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles Permit authorized persons to enter property and monitors entrances and exits Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements. CNA - Certified Nursing Assistant

Mease Manor - Dunedin, FL

August 2017 to May 2018

Assist and help residents with daily activities, such as bathing and bathroom functions, grooming. Assist to meals and other Activities.

Site Data Collector

Inovalon - Stafford, VA

August 2015 to February 2016

Responsibilities

1.Abide by all HIPAA and associated patient confidentiality requirements. 2.Travel to medical facilities in specified area of region from home to complete review services as assigned by Inovalon.

3.Scan relevant components of the medical records to support reviews performed. 4.Daily upload completed assignments and scanned medical records. 5.Participate in required training.

Registration, Customer Service, Insurance Verification, Financial Counseling, Scheduling

MARY WASHINGTON HEALTH - Fredericksburg, VA

July 2011 to February 2012

The position is responsible for performing all functions within the registration process as well as interviewing patients and providing financial counseling by screening for eligibility for financial assistance, estimating balances due, and offering opportunities for payment. Regular exposure to patient demographic, diagnostic, and billing information. Exposure to physician information including physician numbers assigned by governmental agencies and insurance carriers.

Institute contract information with third party payors. Institute financial information.

Clerical Support Specialist

ORLANDO REGIONAL HEALTHCARE - Orlando, FL

October 2003 to July 2008

Ordered and distributed office supplies while adhering to a fixed office budget.

• Organize and maintain personnel records.

• Processes incoming mail on a daily basis.

• Schedules candidates for telephone, virtual and in person interviews.

• Conducts background screening on prospective new hires.

• Maintains office equipment.

• Monitors supply usage and orders/purchases.

Dispatcher/Scheduler/ Customer Service

Martz Group - Fredericksburg, VA

March 1995 to August 1997

Answer Multiple Phone Lines

• Schedule appointments

• Dispatch vehicles

• Set up driver schedules for the next day

• Manage schedule for current day to avoid delays

• Maintain top quality customer service.

• Learn quickly

• Thrive under stressful situations

• Willing to go above and beyond to see a success for ever mission Must pass back ground check, driving record and drug test Machine Operator/Production Worker

FMS Inc - Fredericksburg, VA

January 1994 to February 1995

• open mail

• sort mail

• stack it on pallets

• load/unload

machine operator/production worker

McLane Foods - Stafford, VA

February 1990 to December 1994

• Lead production line

• make sure the food was on the line.

Education

BACHELORS in BUSINESS ADMINISTRATION

Strayer University - Fredericksburg, VA

January 2011 to December 2011

ASSOCIATE OF APPLIED SCIENCE in MEDICAL BILLING AND INSURANCE CODING Herzing College Southside Skills Center - Winter Park, FL January 2003 to October 2005

High school diploma in Business

Prince Edward County High School - Farmville, VA

September 1976 to June 1983

Skills

• Medical Billing

• Accounts Payable

• ICD-10

• Medical Records

• Problem Resolution (10+ years)

• Food service management

• Supervising Experience

• Typing

• Cashiering

• Windows

• Warehouse experience

• Recruiting

• Hospital Experience

• English

• Medical Office Experience

• Microsoft Office

• Outlook

• Financial Counselor (6 years)

• Cash Handling

• Database administration

• Hospitality

• Organizational Skills

• CCTV

• HIPAA

• Computer Skills

• Surveillance

• Research

• Time Management

• Computer Literacy

• Scheduling

• Customer Service

• Supervisor (10+ years)

• Administrative Assistant (10+ years)

• Interviewing

• Medical Terminology

• Word

• Payroll (5 years)

• Management

• Data Entry

• Administrative experience

• Microsoft Excel

• Filing

• Proficient user of Microsoft Office: Word, Excel, Outlook (5 years)

• Human resources management

• Multi-Line Phone System (5 years)

• Data collection

• CPT Coding

• Excel

• Clerical Experience

• Knowledge of medical coding, (1 year)

• Quality Assurance

• Billing

• Management

• Ordering (10+ years)

• 10 key typing

• MS Office

• Documentation review

• Receptionist

• Front Desk

• Office Administration (10+ years)

• Communication Skills

• Security

• Mobile devices

• Insurance Verification

• Employee Orientation

• Human Resources

• ICD-9

• Microsoft Outlook

• Infection Control Training

• Leadership

• Microsoft Word

• Vital Signs

• Management

• EMR Systems

• Office Administration

• Help Desk

• Payroll

• Cash handling

• Clerical experience

• Human resources

• Cash register

• Supervising experience

• Leadership

• Medical records

• Computer skills

• English

• Security

• Communication skills

• Microsoft Excel

• Microsoft Office

• Windows

• Team management

• Customer service

Certifications and Licenses

ServSafe

CNA

Guard Card

Driver's License

Food Handler Certification

Contact this candidate