Service Representative Customer

A B O U T

I am an experienced Virtual Assistant and Customer

Service Representative who exhibits a professional demeanor and excellent communication skills.

Skilled in creating contracts, has great attention to detail, able to rapidly gain product knowledge, and has a Strong Work Ethic.

M Y L E N D U N T O N

Document Specialist

CONTACT INFORMATION

Cell: +1-480-***-****

Email: ************@*****.***

E X P E R I E N C E

Team Lead – Sign-ups

Australian Investment Company

December 2021- February 2024

- Place large volumes of client investments in strict accordance with investment instructions

- Maintain accurate, detailed records of asset values and transactions completed

- Provide summary documents of weekly performance

- Manage and update the company CRM as needed

Document Specialist / Executive Assistant

Canadian Immigration Firm

October 2020- January 2024

- Answer client calls and emails promptly and professionally.

- Attend different client channels “like chat, and WhatsApp” and answer inquiries promptly.

- Follow up on clients’ inquiries.

- Manage the calendar of the manager and other software applications.

- Post social media posts and manage the company’s online reputation.

- Do clerical work like presentations and filling applications.

- Achieve other tasks that are required.

Fill out immigration application forms.

Senior Operations Coordinator

Telus International Philippines

(August 2013- July 2020)

-Prepare and deliver Master Lease Agreements, schedules, and other financial contracts to customers

-Answer inquiries relating to invoices, financial contracts, and recovery of executed documents.

-Ensure executed financial contracts are booked into the system of record, funded, and wired in a timely manner

-Maintain accurate administrative records relevant to the transaction, including critical customer and partner

information

Customer Service Representative

Rainmaker Asia Inc.

(July 2007- May 2013)

-Responsible for providing resellers renewal information such as renewal id number, license description, start date, and end date, certificate number, reference number, and customer number.

-Process and input all customer orders and check the computer for product availability.

-Provide pricing on new products and capital

equipment to customers.

• Facilitate the return goods authorization process according to procedures and assure proper credit is given to the customer.

-Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work- orders invoices, and shipments in a courteous and efficient manner.

-Furnish shipping and tracking information to customers as required and maintain records and back-order logs. EDUCATION

University of San Agustin Iloilo, Philippines Bachelor of Arts in Political Science Skills

-Email management -Calendar management

-Appointment Setting -Data Entry

-Create and manage database and CRM -Proofreading

-Customer Service -Contract creation

Contact this candidate