Amanda Pilarowski

Dillsboro, IN *****

ad32gm@r.postjobfree.com

+1-313-***-****

Authorized to work in the US for any employer

Work Experience

ROI Specialist

Cincinnati Children's Hospital - Cincinnati, OH

August 2022 to Present

Customer Service Representative(Centene)

ResultsCX - Remote

March 2022 to Present

Uses numerous computer workstation applications to supply live responses to customers’ needs

• Documents customer calls in the database system

• Assists customers with functionality and basic troubleshooting of product or account issues

• Assists in resolving serious complaints and escalated calls

• Maintains at a minimum, target levels of performance

• Maintains up to date level of product knowledge

• Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques

• Skills:

• Must be proficient on computers. Ability to type 25 WPM or more

• Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax

• Articulate speech, clear and well modulated speaking voice

• Superb listening, probing, negotiation and de-escalation skills needed

• Must have excellent analytical and troubleshooting expertise

• Must be able to accommodate a flexible schedule, as needed

• Customer service or support service experience

• Proficient on computers

• Strong data entry skills

• Excellent customer service skills

• Excellent organizational skills

• Ability to work in a team environment

Lunchroom Coordinator

Education Enrichment Services - Harper Woods, MI

April 2021 to November 2021

Keep records of free, reduce and paid students for lunch and breakfast. Keep records of lunch and breakfast served with everyday. Laundry

Regency at St Clair Shores - Saint Clair Shores, MI November 2020 to March 2021

Wash Dry Fold lien. Wash Dry Fold peoples' personal clothes. Housekeeper

Lakeshore Senior Living - Saint Clair Shores, MI

March 2020 to November 2020

ICQA Associate

Amazon Fulfillment Associates - Shelby Twp, MI

September 2019 to December 2019

Drive an OP. Scan products, count and enter number in the scanner. Food Service Supervisor

Continental Canteen - Clinton Township, MI

December 2018 to July 2019

Supervisor 30 inmates making food for the jail.

Candy Maker

Morley Candy Makers - Clinton Township, MI

May 2018 to December 2018

Make and package candy.

Machine Operator/Assembler

Tweddle Group - Clinton Township, MI

September 2017 to March 2018

Inspect car manuals

Sales Associate

Family Dollar - Clinton Township, MI

May 2014 to October 2014

Cashier, Stock, Customer Service

Sales Associate

Walmart - Chesterfield, MI

February 2005 to December 2012

Cashier, Stock, Customer Service, Management Training Education

College in Medical Billing & Coding

Devry University-online - Remote

June 2021 to August 2022

Diploma

Algonac High School

Skills

• Food Service

• Food Prep

• Housekeeping

• Customer Service

• Cleaning

• Time Management

• Communications

• Inventory Control

• Inventory Management

• Warehouse Inventory

• Retail (10+ years)

• Medical Terminology (2 years)

• Laundry

• Assembly

• Machining

• Typing

• Epic

• Windows

• Medical Coding

• Medical Billing

• CPT Coding

• ICD-10

• EMR Systems

• Hospital Experience

• Insurance Verification

• Medical Records

Certifications and Licenses

Driver's License

Contact this candidate