Janet Lea Shirley, MBA

**** ********* ******, #**** **** Worth, Texas 76133

Cell: 682-***-**** email: ad32gl@r.postjobfree.com

Education

MBA - Business Admin, Texas Woman’s University, Denton, TX, GPA 3.5/4.0

BBA - Business Admin, Texas Woman’s University, Denton, TX, GPA 3.5/4.0

AA - Merchandising/Design, Wade College, Dallas, TX, GPA 4.0/4.0

Professional Experience

Sutherland, Las Vegas, Nevada

2022 to present

Claims Processor

Using email and phone contacts to communicate with Airbnb Hosts and Guests.

●Processing property claims for Hosts on Airbnb.

●Verified information on claims and determine payouts.

●Have goals and measured by how many claims were paid out and/or denied.

Shoebacca, Irving, Texas (Temp Contract) 2020 to 2021

Marketplace Specialist/Customer Escalations

●Help customers with their orders.

●Research refunds on accounts and process refunds where needed.

●Work with customers to order their new merchandise.

●Research marketplace orders and make sure they are completed in a timely manner.

Wage Works/HealthEquity, Irving, Texas (Temp Contract) 2019 to 2020

Health Customer Service Representative

●Helped customers with their website passwords and logging onto their websites.

●Assisted customers with their FSA and HSA claims and had claims reprocessed as necessary.

●Worked with customers to order their new health cards.

●Advised clients on how to file their claims and what was necessary to have claims approved.

Frank Kent Motor Company, Fort Worth, Texas (Temp Contract) 2018 to 2019

Frank Kent Motor Company, Fort Worth, Texas (Full Time) 2017 to 2017

Service Appointment Coordinator

●Temporary position - filling in for an employee while on medical leave.

●Working at the BDC in the service department scheduling automotive service appointments.

●Promote constant customer contact through inbound/outbound calls and emails.

●Consult and clarify with customers about which services and products are best for their vehicles.

●Maintain a positive attitude while interacting with demanding customers.

Janet Lea Shirley, MBA

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Verizon, Irving, Texas (Contract Position) 2017 to 2018

Sales Ops Coordinator

●Take inbound calls from customers and also place outbound calls concerning their communications needs.

●Ask clarifying questions to determine which products would be suitable for their needs.

●Meet established sales goals and quota - currently at a 1 in 3 ratio.

●Trouble-shoot telephone numbers and port over telephone numbers through a cloud-based system (OMNI).

●Use over 8 different cloud-based systems to reference, email, and document customer accounts.

Robert Half International, Fort Worth, Texas (Temp Assignments) 2015 to 2016

Collections/Member Service Agent

●Several Assignments with Robert Half:

●Contract assignment in Collections at a Major Cash Advance company.

●Contract assignment at a Premier Pharmacy Benefits Manager for a major Health-care Insurance company.

FWT (Fort Worth Tower), Fort Worth, Texas (Contract Assignment) 2013 to 2014

Account Manager/Cost Estimator

●Contract assignment utilizing Excel to prepare quotes for bid on steel utility poles.

●Submit weekly bids to customers in excess of $500,000 and over.

●Negotiate with customers regarding their bids and orders.

●Break down all expenses related to a project including materials, labor, and other resources.

●Work with engineers to interpret blueprints or conceptual drawings.

●Compile a list of parts and decide whether it is more cost efficient to manufacture or to purchase the parts.

●Track projects throughout its course and recommend budget adjustments.

●Review preliminary plans thoroughly.

Texas Woman’s University, Denton Texas 2010 to 2012

Engaged in school full-time, pursuing my MBA (December 2012 graduate)

Thomson Reuters, Fort Worth, Texas 2007 to 2010

Account Executive/Sales Representative

●Maintained over 140% of year-to-date sales goal every year with the company.

●Awarded extra sales bonus for exceeding sales goals every year with the company.

●Named one of the top ten sales representatives for each year with the company.

●Ranked in the top 5% of overall sales.

●Made annual sales goal the first month making outbound calls.

●Maintained customer accounts in the publishing department that specializes in publishing and selling reference materials to CPAs and their accounting firms.

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