Jocelyn Ball

Jackson, MS *****

ad32gc@r.postjobfree.com

+1-601-***-****

To obtain a position that will grant me the opportunity to work in various areas to gain knowledge and the necessary skills to become a well rounded individual Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Everise - Jackson, MS

August 2023 to Present

Inform of benefits

Schedule rides to appointments

Connect with doctor/pharmacy

Customer Service Representative

Fiserv - Jackson, MS

August 2022 to October 2023

Process fraud claims

Order new debit cards

Take credit card payments

Ramp Agent

GAT Airline Ground Support - Jackson, MS

December 2021 to March 2022

Load/Unload aircraft

Marshall in/out aircraft

Clean aircraft

Chalk aircraft

Remote Customer Service Representative

Entergy - Jackson, MS

August 2019 to July 2021

Create installation plans

Start service

Process extension

Stop service

Transfer service

High bill

Complaints

Certified Nurse Assistant

Mississippi State Hospital - Whitfield, MS

January 2018 to September 2019

Assist with daily living; bathing, dressing, grooming Laundry

Assist with feeding meals & changing

Vital signs

Housekeeping

Cashier

Sams Club - Madison, MS

July 2015 to March 2018

Responsibilities

Cashier

Make pizzas

Cook hot dogs sandwiches

Make salads parfait

Clean

Accomplishments

Doing all my CBLs on time

Skills Used

Teamwork

Meeting the member needs

Cashier

Zaxbys - Clinton, MS

July 2014 to July 2015

Responsibilities

Cash register

Lobby

Line cook

Bathrooms

Accomplishments

Learned to be more patient & interact with the public Skills Used

Good character

Cashier

Church's Chicken - Jackson, MS

January 2013 to June 2014

June 2012 - July 2012 University of MS Medical Center Jackson, MS HONORS & REWARDS

Student assistant

UMMC - Northeast - Jackson, MS

June 2013 to July 2013

Secretarial: answered phones, mail pick up & drop off, filed documents, scanned files, input data into computer database, organized accounts

Education

High school or equivalent

Hinds Community College - Utica, MS

2013 to Present

Pediatrics

Lanier High School - Jackson, MS

2009 to 2013

Nursing Licenses

CRNA

Expires: June 2020

State: MS

Skills

• POS experience (5 years)

• CNA

• Cna Certified

• Certified Nursing Assistant

• Home Health

• HHA

• Call Center

• Customer Care

• Customer Service

• Customer Support

• CSR

• Communications (1 year)

• Vital Signs

• Laundry

• Hospice Care

• Patient Care

• Nursing

• Caregiving

• Hospital Experience

• Senior Care

• Cash handling

• Typing

• Microsoft Access

• Telecommunication

• Research

• Windows

• Root cause analysis

• Analysis skills

• IVR

• Sales

• Account management

• Technical support

• Encryption

Certifications and Licenses

CPR

Certified Nursing Assistant (CNA)

First Aid and CPR

Present

Certified Quality Engineer

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