Customer Service Representative
Resume:
Jocelyn Ball
Jackson, MS *****
****.*******@*****.***
To obtain a position that will grant me the opportunity to work in various areas to gain knowledge and the necessary skills to become a well rounded individual Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Everise - Jackson, MS
August 2023 to Present
Inform of benefits
Schedule rides to appointments
Connect with doctor/pharmacy
Customer Service Representative
Fiserv - Jackson, MS
August 2022 to October 2023
Process fraud claims
Order new debit cards
Take credit card payments
Ramp Agent
GAT Airline Ground Support - Jackson, MS
December 2021 to March 2022
Load/Unload aircraft
Marshall in/out aircraft
Clean aircraft
Chalk aircraft
Remote Customer Service Representative
Entergy - Jackson, MS
August 2019 to July 2021
Create installation plans
Start service
Process extension
Stop service
Transfer service
High bill
Complaints
Certified Nurse Assistant
Mississippi State Hospital - Whitfield, MS
January 2018 to September 2019
Assist with daily living; bathing, dressing, grooming Laundry
Assist with feeding meals & changing
Vital signs
Housekeeping
Cashier
Sams Club - Madison, MS
July 2015 to March 2018
Responsibilities
Cashier
Make pizzas
Cook hot dogs sandwiches
Make salads parfait
Clean
Accomplishments
Doing all my CBLs on time
Skills Used
Teamwork
Meeting the member needs
Cashier
Zaxbys - Clinton, MS
July 2014 to July 2015
Responsibilities
Cash register
Lobby
Line cook
Bathrooms
Accomplishments
Learned to be more patient & interact with the public Skills Used
Good character
Cashier
Church's Chicken - Jackson, MS
January 2013 to June 2014
June 2012 - July 2012 University of MS Medical Center Jackson, MS HONORS & REWARDS
Student assistant
UMMC - Northeast - Jackson, MS
June 2013 to July 2013
Secretarial: answered phones, mail pick up & drop off, filed documents, scanned files, input data into computer database, organized accounts
Education
High school or equivalent
Hinds Community College - Utica, MS
2013 to Present
Pediatrics
Lanier High School - Jackson, MS
2009 to 2013
Nursing Licenses
CRNA
Expires: June 2020
State: MS
Skills
• POS experience (5 years)
• CNA
• Cna Certified
• Certified Nursing Assistant
• Home Health
• HHA
• Call Center
• Customer Care
• Customer Service
• Customer Support
• CSR
• Communications (1 year)
• Vital Signs
• Laundry
• Hospice Care
• Patient Care
• Nursing
• Caregiving
• Hospital Experience
• Senior Care
• Cash handling
• Typing
• Microsoft Access
• Telecommunication
• Research
• Windows
• Root cause analysis
• Analysis skills
• IVR
• Sales
• Account management
• Technical support
• Encryption
Certifications and Licenses
CPR
Certified Nursing Assistant (CNA)
First Aid and CPR
Present
Certified Quality Engineer
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