Ruffa Marian Aguas

Elmhurst, NY *****

ad32fe@r.postjobfree.com

+1-757-***-****

Work Experience

Customer Service

Navient BPO - New York, NY

January 2023 to July 2023

• Responsible for providing prompt and accurate information in a courteous and professional manner to customers

• Cross trained both in call center and application processing Navigate multiple computer applications quickly and analyze multiple bits of information to arrive at the correct answer Handle general questions and guide the applicant/caller through issues relevant to their inquiry

• Perform processing functions necessary to facilitate resolution and make necessary updates to their application/account Utilize proper escalation procedures

• Utilize the ability to navigate through the system of record or company‘s CRM

• Communicates by listening to “hear” the customers concern without interruption, so that the appropriate response is given

Inventory and Data Entry Associate

Roman Malakov - New York, NY

April 2022 to September 2022

• Maintaining and updating records

• Counting materials, equipment, merchandise or supplies in stock

• Reporting discrepancies between physical counts and computer records

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners

• Type in data provided directly from customers

• Verify data by comparing it to source documents

• Update existing data or retrieve data from the database or electronic files as requested

• Sort and organize paperwork after entering data to ensure it is not lost Assistant Manager

Artisan Boulangerie Compagnie - Singapore

September 2018 to November 2021

• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant manner

• Maintaining high level of customer service as per standards by attending to guest requests and feedback to provide excellent level of customer service

• Ensure daily opening and closing duties in the outlet are properly executed

• Maintaining brand image and represent the brand is well at all times

• Communicate daily and act as a liaison between kitchen and service team as well as store team and management

• Ensure that oneself and store team members report on time to work and in proper uniform and grooming

• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet

• Ensure that POS system is operational and accurate at all times

• Execute any other duties as requested by immediate superiors

• Recruit & select staff that meet set expectations and are suited to work in a customer-centric environment

• Create good working environment and develop store team by identifying areas that needs training and action to support it

• Motivate, guide and train employees to ensure that each individual has a complete understanding of the company’s policies by using the operations training manual

• Manage an efficient team of kitchen and service staff by taking an active interest in their welfare and development.

• Achieve Business KPIs set by management including revenue, labor and COGS and other expenses

• Manage par level to ensure that stocks are kept at optimal level to maximize revenue and minimize wastage

• Managing of daily sales transactions, cash float and credit card payments

• Ensure that all the supplies and stocks in the outlet are sufficient for the day-to-day operations

• Monitoring proper ordering, receiving, storage procedures are being followed. Supervisor

Artisan Boulangerie Compagnie - Singapore

September 2015 to August 2018

• High priority on coaching co-workers by working with them to establish suitable goals, action plans and timelines

• Resolve customer complaints regarding food and beverage service

• Training staffs in food preparation, and in service, sanitation, and safety procedures followed by the company’s standard operating procedure

• Observe and evaluate staffs and work procedures to ensure quality standards and service

• Assign duties, responsibilities, and work stations to staff in accordance with work requirements

• Ensures that new co-workers are oriented to the organization, its policies, facilities, etc., ensure they have the necessary expertise to carry out their jobs

• Providing ongoing guidance, often in the forms of ongoing mentoring

• Assisting with ordering supplies and control inventories of dry goods, equipment, small ware, and liquor, and report to designated personnel

• Promotes coffee consumption by educating customers; selling and serving a variety of coffee drinks, along with pastries and hot kitchen items

• Assists / Oversees in opening & closing duties. Operating the till, and balancing it on a daily basis

• Making sure operation runs smoothly when manager in charge is not around. Assistant Floor Manager

CJ Foodville Asia PTE. LTD - Singapore

July 2013 to February 2014

Singapore, Singapore

Duties & Responsibilities:

• Responsible for daily inventory

• Assist in day-to-day operations specifically in front of the house duties

• Maintained a production line that was set up to be proficient

• Manage cash transactions and prepared credit card batches twice daily. Education

Bachelor of Science in Business Administration

University of St. La Salle - Bacolod

June 2007 to March 2012

Skills

• Coffee Experience

• Assistant Manager Experience

• Customer Relationship Management

• POS

• Cash Handling

• Business Development

• CRM Software

• Customer service (8 years)

• Microsoft Office

• Data entry

• Mult-tasking

• Inventory management

• Operations management

• Administrative experience

• Payroll

Additional Information

SKILLS & QUALIFICATION

• Strong verbal and written communication skills;

• Develop promotional opportunities and ideas from conception through to delivery;

• Knowledgeable with the development and implementation of company's audience development objectives;

• Support the company's archive function by archiving relevant marketing material;

• Maintain liaison with external and internal suppliers, assisting in commissioning and delivery of marketing material;

• Client & partner relationship management with High touch customer service;

• Attention to detail & organized; Self-sufficient & proactive;

• Responsible, adaptability, and Conflict resolution.

Contact this candidate