OLIVIA GRAY

ad32f2@r.postjobfree.com

Forney, TX *****

CONTACT

SKILLS

• Account Management

• Business Development

• Lead Generation

• Schedule Management

• Customer Service

• Client Relationship Management

• Team Training

• Data Analytics

• Revenue Growth

• Project Management

• Performance Tracking

• Overcoming Objections

• Opportunities Identification

• Order Management

• Cross-Functional Collaboration

Results-driven professional with 10+ years of developing and managing customer relationships. Accustomed to researching market trends, creating marketing plans, and monitoring account performance. Successful history of maximizing customer satisfaction and achieving revenue goals.

PROFESSIONAL SUMMARY

Account Manager II

AMN Healthcare, Coppell, TX

Account Manager

AMN Healthcare, COPPELL, TX

EXPERIENCE

March 2022 - Present

Managed a portfolio of key accounts, developing and executing strategic account plans to achieve target metrics and increase revenue.

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Resolved complex issues promptly while maintaining positive relationships externally.

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Cultivated and maintained strong client relationships, serving as the primary point of contact for the facility, health care professionals, recruiter, and clinical liaison to effectively manage behavioral or performance challenges while on assignment and preserve client relationships on all account-related inquiries and concerns.

•

Collaborated with cross-functional teams to ensure seamless delivery of products and services, resolving any issues or challenges that arose. Provide regular reports and updates to senior management on account performance, market trends, and competitor activities.

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Probes the client contact for a comprehensive view of the order using the practice description to qualify potential healthcare professionals with skills that efficiently fit the environment.

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Reviewed account activity reports to identify opportunities to increase TOA or

• retain existing TOA.

October 2021 - Present

Managed a portfolio of key accounts, developing and executing strategic account plans to achieve target metrics and increase revenue.

•

Resolved complex issues in a timely manner while maintaining positive relationships with clients.

Cultivated and maintained strong client relationships, serving as the primary point of contact for the facility, health care professionals, recruiter, and clinical liaison to effectively manage behavioral or performance challenges while on assignment, and preserve the client relationships on all account-related inquiries and concerns.

•

Store Manager/Area Manager

Lorna Jane, Plano, TX

Manager

Coach, Houston/Dallas, TX

Collaborated with cross-functional teams to ensure seamless delivery of products and services, resolving any issues or challenges that arose. Provide regular reports and updates to senior management on account performance, market trends, and competitor activities.

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October 2017 - March 2020

Drive results by hitting KPIs, Coaching and inspiring the team, visual

• merchandise, trunk shows, building a solid clientele, and managing two stores. Provided leadership and motivation to team members to increase productivity and efficiency within the store.

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Train staff on proper cash handling procedures, including daily deposits, credit card payments, and end-of-day reconciliation.

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• Interviewed and hired prospective employees according to business needs. Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.

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Created weekly work schedules to meet staffing needs while controlling labor costs.

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June 2008 - October 2017

Drive business through sales, clienteling, and maintaining ongoing relationships

• with customers. Coach, develop, and lead my team. Flex daily business by being aware of personal and store metrics and delivering results.

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• Planned and budgeted the needs of the business (payroll, scheduling)

• Flex roles- HR, Operations, Sales and service, and visual merchandise. Promoted throughout the years: Started as Cashier/Sales Associate, Assistant Manager, and Associate Manager.

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Bachelor of Science (B.S.) in Dietetics

Prairie View A&M University, Prairie View, TX, US

EDUCATION

August 2009

CERTIFICATIONS

• Notary Public Commission

• Productivity Tips: Finding Your Productive Mindset

Contact this candidate