Customer Service Call Center
Resume:
T i f f a n y G o n z a l e z
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Customer Service-Oriented
Multitasking & Prioritizing
Skilled Collaborator
Critical & Analytical Thinking
Computer & Software Skills
Verbal & Written Communication
Time Management
Efficient and Detail-Oriented
Documentation and Reporting
Customer Account Management
Customer Retention Strategies
Strong Problem Solving
Inbound and Outbound Calling
De-escalation Techniques
Upselling Products and Services
LiveChat Messaging
Risk and Mitigation Analysis
Policy and Procedure Implementation
Quality Control Standards
Tax Payment Estimations
Litigation Support
Benefits Documentation
Tax Accounting
Financial Analysis Software
Tax Audit Procedures
IRS Correspondence
Respectful and Compassionate
Direct Patient Care
Medical Office Administration
Compassionate Communication
Meal Planning and Preparation
Medication and Appointment Reminders
Medical Records Management
Call Center Operations
System Implementation
Service Standard Compliance
Microsoft Proficiency
Customer Relationship Management
Multi-Line Telephone Operation
Call Volume and Quality Metrics
Credit Card Payment Processing
First-Tier Technical Support
Billing Adjustments and Refunds
Active Listening
Conflict Resolution Techniques
Remote Access Call Center Software
Trained in Salesforce
Strong Telephone Etiquette
Investigations and Resolutions
Sales and Upselling
Clerical Support
Training and Development
Complex Product Knowledge
Typing 35 WPM
Data Analysis
Employee File Maintenance
Process Paperwork
Personable and dedicated Individual with extensive customer service experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
S K I L L S
Summary
E D U C A T I O N
Penn Foster College
Currently Enrolled
High School Diploma
Academy Del Sol
May 2010
E X P E R I E N C E
Independent Business Owner Remote
Arise Virtual Solutions 2022 - Current
Hired or Contracted with Client Support Professionals to provide services to Arise on behalf of your company.
Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Alamogordo, New Mexico
***************@*****.***
Tax Professional Remote
RNZ Financial Services 2021 - Current
Prepared and reviewed individual and corporate tax returns, ensuring compliance with current tax laws and regulations.
Conducted comprehensive tax research to identify opportunities for tax savings, resulting in substantial cost reductions for clients. Collaborated with clients to develop strategic tax planning strategies and provided expert advice on minimizing tax liabilities. Caregiver Alamogordo, New Mexico
Mountain Shadows 2010 - Current
Provided compassionate and personalized care to elderly clients, ensuring their physical and emotional well-being through assistance with daily living activities such as bathing, dressing, and meal preparation.
Administered medications and monitored vital signs, maintaining accurate records to ensure clients' health and safety while adhering to healthcare protocols and guidelines.
Collaborated with healthcare professionals and family members to develop and implement comprehensive care plans, tailoring services to meet individual needs and promote a comfortable and supportive environment. Promoted a safe and comfortable environment by closely monitoring patients’ health conditions, administering medications, and promptly addressing any emergencies or concerns.
Fostered strong relationships with patients and their families, offering emotional support and companionship during challenging times. Collaborated with healthcare professionals to develop and implement individualized care plans, ensuring optimal physical and emotional well-being for patients.
Caregiver Alamogordo, New Mexico
Independent Living Resource Center 2016 - 2022
Customer Service Cashier Alamogordo, New Mexico
Hobby Lobby 2008 -2009
Welcomed and greeted clients, visitors, and employees in a warm and professional manner, ensuring a positive first impression. Managed a multi-line phone system, efficiently and accurately routing calls to appropriate departments, resulting in improved communication flow. Assisted with administrative duties such as filing, data entry, and maintaining office supplies, ensuring the smooth operation of daily office activities. C O N T A C T
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