Orlando, FL *****

352-***-****

ad32e6@r.postjobfree.com

EDUCATION AND

TRAINING

Bachelor of Arts

Biblical Studies

Charis Bible College, Orlando, FL

October 2019

Certified Diploma

Nursing

Georgia Medical Institute-Dekalb,

Atlanta, GA

SUMMARY

Hospitality experience rings proven history of facilitating guest satisfaction with excelling guest accommodations in a hospitality role. Presents strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised with quickly mastering new challenges.

Effective and motivated Medical Technician with 10 + years of extensive hospital and clinical knowledge. BLS and OSHA certified. Trained and equipped to assist with emergency trauma, and surgical procedures. SKILLS

EXPERIENCE

CONCIERGE SPECIALIST

Hospitality Connections Orlando, FL April 2023 - Current CONCIERGE SPECIALIST

NFC Management Orlando, FL August 2022 - April 2023 HEALTHCARE REPRESENTATIVE

United Healthcare, TTEC Orlando, FL November 2021 - June 2022 MAURETTE DOWNING

• Strong Communication

• Critical Thinking Skills

• Organizational Skills

• Attention To Detail

• Problem Anticipation and

Resolution

• Customer Service Excellence

• Microsoft Windows and Office

• Clinical and Operational

Judgement

• Maintained guest privacy and building reputation by keeping information confidential.

• Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.

• Assisted in arranging for restaurant reservations and limousines upon guest request.

• Transmitted information or documents to customers through email, mailings or facsimile machine.

• Updated front desk's concierge book to maintain most relevant visitor information.

• Maintained guest privacy and building reputation by keeping information confidential.

MD

ASSISTANT MANAGER OF OPERATIONS

TrueBlue Corporation Richmond, VA August 2014 - April 2021 MEDICAL ASSISTANT, CLINICAL TECHNICIAN

Largo Medical Center Largo, FL April 2004 - January 2014

• Utilized active listening and communication skills to address customer inquiries.

• Processed telephone calls and triaged problems in accordance with company standards and policies.

• Verified patient demographics and insurance information in electronic system.

• Recruited and hired individuals demonstrating passion, dedication and added value to team.

• Communicated clear action plans to optimize results and successfully execute operational activities.

• Developed lucrative relationships with clients to promote future business opportunities.

• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

• Educated patients about medications, procedures and physician's instructions.

• Submitted prescriptions to pharmacies

• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Contact this candidate