OMOLOLA OGUNNAIKE

Mobile: 074**-***-*** • Email: ad32dz@r.postjobfree.com

Personal Statement

With 16 years of extensive experience in the banking sector, this accomplished professional has excelled in various roles, showcasing expertise in fostering strong client relationships, delivering exceptional customer service, and driving operational excellence. Known for a collaborative approach as a dedicated team player, they navigate complex financial landscapes adeptly, implementing strategic initiatives. Committed to delivering value, this individual contributes to team and organizational success.

Key Skills

Excellent IT skills and competent in the use of Microsoft Office, Power Bi, Google Sheets, SQL, Python, Tableau, Skype, Zoom and Teams

Excellent time management and leadership skills

Analytical and data analysis mindset for assessing financial data and making informed decisions.

A strong understanding of and identifying a customer’s need whilst maintaining excellent customer service.

Building and maintaining strong relationships with business clients

Excellent Communication skills and client relationship management (CRM)

Active listening and detail-oriented skills to support clients.

Knowledge of wealth management strategies and financial planning for affluent clients

Excellent Telephone skills, email and webchat

Achievements

Successfully managed 100 commercial clients

Grew my customer base by 120%

Increased the branch balance sheet from 1.5 billion to 1.68 billion.

Elevated our branch to a top 5 ranking within 3 months.

Led a team that boosted a 150% increase in loans and a 257% rise in deposits.

Employment History

Student Ambassador, Wolverhampton University, Wolverhampton

(November 2022 - Present)

Key responsibilities:

Representing the university at various events and functions as a positive and knowledgeable ambassador.

Calling and engaging with prospective students to provide information about academic programs, campus life, and student experiences.

Record applicant response calls in the CRM system, ensuring that applicant priorities are addressed, and accurate quality data is documented.

Scheduling appointments and arranging pre-casualty interviews for applicants.

Assisting in organizing and facilitating orientation programs for new students

Helping incoming students acclimate to university life by providing information on resources, campus facilities, and academic services.

Collaborating with the admissions team to support recruitment efforts.

Participating in recruitment events, such as open days and campus tours, to share personal experiences and insights that promote the university to potential students.

Collaborating with university services to connect students with resources related to academic advising, career development, and personal well-being.

Business Banking Relationship Manager, Elite and Royalty Relationship Manager,

Head of Customer Services, Branch Operations, Union Bank of Nigeria PLC, Lagos, Nigeria

(April 2006 - September 2022)

Key responsibilities:

Fostering and maintaining strong relationships with business clients, understanding their financial needs and providing tailored banking solutions

Offering expert financial advice and guidance to business clients, helping them make informed decisions to achieve their financial goals.

Assessing and managing risks associated with business accounts, ensuring compliance with banking regulations and policies.

Evaluating the creditworthiness of business clients, conducting financial analyses, and presenting recommendations to the credit committee

Proactively identifying opportunities to expand the business banking portfolio through upselling and cross-selling financial products and services.

Managing relationships with elite and royalty clients, providing a personalised service

Developing and implementing customised financial plans for high-net-worth clients, aligning services with their wealth management objectives.

Advising clients on wealth preservation and investment strategies, ensuring the protection and growth of their financial assets

Collaborating with internal teams, including investment advisors and legal experts, to deliver comprehensive financial solutions to elite and royalty clients.

Overseeing and ensuring the delivery of excellent customer service across all bank channels, including in-branch and digital platforms

Addressing daily email correspondence from both internal and external customers and clients.

Leading the resolution of customer complaints, ensuring timely and effective solutions while maintaining high levels of customer satisfaction

Supervising branch staff and identifying opportunities for process improvement within customer service operations to enhance efficiency and customer experience.

Utilizing webchat and email channels to provide online support for our customers.

Implementing and enforcing risk management protocols to safeguard the branch against fraud, errors, and other operational risks.

Education & Training

University of Wolverhampton, Wolverhampton

(October 2023)

Master's degree in Business Analytics

University of Lagos, Nigeria

(December 2012)

Master's degree in Business Administration

University of Agriculture, Abeokuta, Nigeria

(May2002)

Bachelor's degree in Agriculture

Hobbies & Interests

Playing Volleyball Walking Travelling Puzzles

References

References are available upon request

Contact this candidate