Tampa, FL ***** 727-***-**** ad32dt@r.postjobfree.com WWW: Bold Profile

D'NEAJAH WILLIAMS

Astute, Service-focused professional bringing unparalleled skills in customer relations,data entry, task prioritization & time-management. Motivated to directly and efficiently

address customer concerns head on, develop proactive solutions & implement corrections with efficiency. Specialize in quality, speed and process optimization. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

PROFESSIONAL

SUMMARY

SKILLS Customer Service and

Assistance

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● Information Updates

● Verifying Coverage

● Data Accuracy

● Warranty Understanding

Issue and Complaint

Resolution

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● Call Controlling

● Training and Development

High-Volume

Environments

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Written and Oral

Communications

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Transactions

Reconciliation

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● Workflow Processes

Excellent Administrative

Abilities

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Leadership and Change

Management

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● Claims Inspections

● Customer Retention

● Research and Analysis

● Report Preparation

● Active Listening

● Appointment Scheduling

● Payment Collection

ADMINISTRATIVE ASSISTANT 03/2022 to 01/2024

Randstad, Tampa, FL

WORK HISTORY

Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

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Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

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Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

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Ensured accurate record-keeping with diligent data entry and database management for vital company information.

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● Delivered excellent customer service through prompt responses to client inquiries, INBOUND CUSTOMER SERVICE REPRESENTATIVE 01/2019 to 03/2022 Pizza Hut, Tampa, FL

ONLINE CHAT SUPPORT 01/2018 to 01/2019

Amazon, Tampa, FL

WARRANTY/CLAIMS ASSOCIATE 01/2017 to 01/2018

JCPenney, Tampa, FL

CUSTOMER SERVICE REPRESENTATIVE 01/2013 to 01/2015 Royal Home Upgrade LLC., Tampa, FL

addressing concerns effectively, and building strong relationships. Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.

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● Improved first-call resolution rates by efficiently managing customer issues and complaints. Streamlined communication with customers by providing accurate information regarding products and services.

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Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.

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Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.

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Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.

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Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

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Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.

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Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.

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Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.

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Developed exemplary writing skills through continued correspondence with upwards of 40 customers per day.

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Enhanced team productivity by streamlining communication and implementing efficient project management tools.

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Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.

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Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.

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Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

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Maintained detailed service and customer records and Analyzed problems, identified trends and developed strategies to optimize claims process.

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Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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● Streamlined call center processes for improved efficiency and reduced wait times. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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● Assisted customers in navigating company website and placing online orders, improving overall user experience.

Generated invoices for chargeable events and maintained accurate accounting of invoices billed.

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● Sent invoices to clients.

Hillsborough High School, Tampa, FL

High School Diploma, 05/2018

EDUCATION

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