ERICA ROGERS

Memphis, TN ***** · 901-***-****

ad32dp@r.postjobfree.com

A personable and dedicated customer service representative with extensive experience in customer relations. Works hard to be a solid team player with upbeat, positive attitude and proven skills in established rapport with clients.

EXPERIENCE

09/2019 - CURRENT

KUEHNE & NAGEL

Customer Service Rep, Memphis, TN

Promptly responded to general inquiries from members, staff, and clients via telephone, email, and mail. Resolved service issues and shared benefits of additional services. Maintain up to date knowledge of policies regarding account changes and upgrades. Crossed trained and provided back up for other customer service agents as needed.

10/2016 – 08/2019

WHOLISTIC SERVICES

FRONT OFFICE ASSISTANT, MEMPHIS, TN

Answer customers’ telephone calls regarding accounts. Responded to questions and concerns about services and escalated calls appropriately. Consult with customers to evaluate needs and determine the best options. Consistently improved customers satisfaction through expert resolution of conflict, issues, and concerns.

06/2013 – 10/2016

BAPTIST MEDICAL GROUP

Medical Billing & Coder, Memphis, TN

Performed CPT and ICD-9 codes and modifiers to ensure accurate billing procedures were followed for an average of 75 patients a day. Educated 5 physicians, 7 clinics, and other staff members in changes regarding medical billing and coding standards and regulations. Exceeded all performance targets and secured over 150k in revenue by activating 1700+ accounts over a 2-year period.

EDUCATION

2016 CONCORDE CAREER COLLEGE

MEDICAL BILLING & CODING DIPLOMA

SKILLS

ICD-9 CODES

MEDICAL BILLING & CODING

MICROSOFT OFFICE

BOOKKEEPING

SALESFORCE

TECHNICAL KNOWLEDGE

POSITIVE ATTITUDE

MULTI-PHONELINES

SELF-CONTROL

TELEPHONE ETIQUETTE

CUSTOMER MANAGEMENT

PROBLEM SOLVING

ACTIVE LISTENING

PATIENCE

ADAPTABILITY

COMMUNICATION

EMPATHY

WRITING SKILLS

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