Customer Service Sales Executive

CURRICULUM VITAE

NAEEM ISHAQ

Email-ID: ************@*****.***

Mobile No: +971*********

Address: Dubai, UAE

PROFILE SNAPSHOT

Hard working, positive thinker, sincere and responsible towards work

Strategic thinking, planning, organization and time management abilities

Self-starter, Quick learner, Goal oriented, Flexible, Team player EDUCATION DETAILS

Qualification Board/University Year of Passing Percentage S.S.C Maharashtra Board 2013 Second Class

H.S.C Maharashtra Board 2015 Second Class

Bachelor in

Commerce

Mumbai University 2020 Second Class

WORK EXPERINECE

Worked in Customer service Assistant in ICICI Bank in Thane Mumbai From 2nd Feb 2018 to 1th Feb 2019

Currently working as Sales Executive in GMG/Tamraat from OCT-2019 till Date. DUTIES AND RESPONSIBILITIES

Managing incoming calls and customer service inquiries.

Identifying and assessing customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Account analysis and knowledge of all current pricing promotions to find ways to grow the business by offering new products and services

Handling Closing Cash and encashment for retail store.

Worked as part of a team in an extremely fast paced environment contributing to an overall store target.

Core support for different billing systems and other main programs to help peers ensure a good customer experience and accountability

Lead a team that consisted of retail sales representatives, technical representatives, legal representatives and customer representatives

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills.

Ability to multi-task, prioritizes, and manages time effectively. OTHER SKILLS

Basic Knowledge of Computer in Microsoft Office Tools. PERSONAL PROFILE

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License No

Vehicle No

Issue Date

Expiry Date

Date of Birth

Gender

Marital Status

Nationality

Languages Known

Visa Status

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4480583

Light Vehicle

01-05-2023

01-05-2025

05/02/1997

Male

Single

Indian

English, Hindi, Urdu & Marathi

Employment Visa

DECLARATION

I hereby by declare that all the information stated above is true to the best of my knowledge

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