Customer Service Life Insurance
Resume:
Jason Hamilton
I'm always Ready&Willing (REMOTE)
Dallas, TX 75229
*.*.******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Texas Life Insurance Agent (pre-licensing phase)
PFS Investments - Dallas-Fort Worth, TX
August 2023 to Present
"As I've been studying and training to obtain my State and Federal licenses, I've been working in a
Financial Advisory role with individuals or consumers possibly in need of various types of insurances. As
well as, enlightening them of investment opportunities, where to find mortgage assistance, if needed. Or
simple to educate persons about how to climb out of troublesome debt management situations. "I plan
on obtaining my Texas Life Insurance sales license before March of the year 2024, and, hope to launch
a prosperous and lengthy career after this achievement is accomplished!
Customer Care Representative (CCR)
AWL Insurance Agency (awlinsuranceagency.com) - Austin, TX
November 2022 to February 2023
As a customer care representative for AllWebLeads, I was tasked with contacting consumers and
confirming their information for awaiting customers, or agents. We work remotely, and a laptop was
shipped to myself readily configured for use.
Research Interview Tech.
ADG Research - Dallas, TX
June 2022 to November 2022
"My duties here with American Directions Rea search Group (ADG) has me calling remotely via an
automated dialer to contact individuals to have them complete different unique types of projects, reading
from various scripts". This position is a step-up from my prior experience as a Research Interview
specialist in the first quarter of this year 2022'. ADG demands that we keep our *PR* or production rate
above average to maintain our position there.
Research Interviewer
ReconMR - Bryan, TX
March 2022 to June 2022
My position allows me to work with the company remotely and requires me to interview various person's
by phone, at random from a company fed calling-list on various Projects consistently on a daily basis.
Cashier associate, furnitiure associate, stocker, and other essential duties
Big Lots - Dallas, TX
March 2018 to November 2020
e Each associate at BigLots is asked to be able to perform in each essential section of the store outside
of office-duties which are for Management only."I would typically work in any of the multiple sections
of the store if needed".
Field Surveyor
UNITED STATES DEPARTMENT OF COMMERCE - U.S. CENSUS BUREAU - Dallas, TX
March 2020 to September 2020
"My duty was to traverse the city to visit various North Dallas addresses(Doorstop) that would be
downloaded into our *Field-Data-Capture* system because the D.O.C. was still awaiting proper Census
count documented". We were given ample amounts of PPE for Covid precautionary reasons, as well as
scripted questionnaire pamphlets to both verbally talk respondents through while documenting those
persons responses in the F.D.C.{Field-Data-Capture). I reached my quota weekly for two months straight
as only a beginner due to being flexible with my travel, and able to communicate with persons who speak
languages foreign from my own.
Customer service/cashier, stocking, opening&closing of the store(KeyHolder)
Discount Tobacco - Dallas, TX
November 2018 to August 2020
"As a Key Holder, I was tasked with, opening and closing the location nightly. " "And, while on-shift, I
would greet and help customers upon entrance, while checking them out at the register". Then restocking
all shelves that needed fulfillment as-needed. "These were consistently 8 hour shifts".
Picking and Packing
Staff Force Temp Agency..Colgate-Palmolive - Dallas, TX
February 2016 to March 2017
"I worked at different stations along the Packing Line, and would routinely shift pallets into position before
and after packing to and or from the Dock areas". And, would also input&scan whatever packaging and
ot items are to be packaged for accuracy as the system documents each inbound Lot of materials, ans
well as the outbound packages.
Customer Service Representative/Appointment Setter
SilverLeaf Resorts - Dallas, TX
January 1996 to June 1996
As a customer service/Sales rep., I was making outbound calls while fed leads constantly, to schedule
visits or tours for SilverLeaf's Time-share property program. "We made calls to potentials all over
the southwest(various states&timezones)". We stuck to a script while on the phone with customers/
potentials, and were to promote each locations various must-do activities. Some of which were golfing,
fishing, camping, hiking, horseback riding shopping, theme-parks, and other types of exciting ventures.
Education
Intermediate School Education
W T White High School - Dallas, TX
October 1992 to March 1996
Skills
• Cash handling
• Cashiering
• Stocking
• Cold Calling
• Communication skills
• Customer service
• Sales
• Research
• Upselling
• English
• Data entry
• Phone etiquette
• Analysis skills
• CRM software
• Customer service
• Cold calling
• Mobile devices
• Hospitality
• Social media management
• Windows
• Order entry
• Inside sales
Assessments
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity
Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting
Full results: Proficient
Administrative assistant/receptionist — Completed
January 2022
Using basic scheduling and organizational skills in an office setting
Full results: Completed
Customer service — Completed
January 2022
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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