Lisa Illman Résumé * of *

LISA ILLMAN

ad32d6@r.postjobfree.com Elmhurst, IL 267-***-****

linkedin.com/in/lisaillman

Business Development Professional Customer Success & Account Management Specialist An extensively experienced Account Management, Customer Success and Business Development professional with a history of designing and executing revenue building client relationship management strategies across eCommerce, Energy sector, Signage and Plastic industry roles. Adept at meaningful market expansion planning while serving as the voice of the customer. An ability to promote sustainability, growth and business continuity through elevating the client experience, team coaching and stellar operational leadership. Heightened and impeccable communications skills underline an ability to effect robust, demand generation, stakeholder partnership building and sales team mentorship. VALUE ADDED SKILLS

Business Development Business Planning Expansion Strategy Design Consultative Sales Client Retention Sales Projections Territory Planning Stakeholder Relationship Management Account Management Implementations P&L Management Sales Pipeline Development Team Engagement Training eCommerce Digital Marketing KPI Planning Content Marketing PROFESSIONAL EXPERIENCE

KRITTER COMMUNITY

Philadelphia, PA Founder 2008 – Present

A self-directed eCommerce initiative promoting a line of created pet supplies and accessories. Key accountabilities revolve around:

• Energizing key supplier relationship management to ensure product availability to meet customer expectations and service levels.

• Negotiating wholesale pricing terms and conditions to maintain net profit margins.

• Iterating and launching web and social media marketing campaigns to drive demand generation.

• Engaging with customers across various social channels.

• Preparing web blog content to educate customers on models and product care.

• Managing the sales process through a third-party payment platforms and listing sites including Amazon, Wayfair and Skymall.

• Driving expansion through developing and widening brick and mortar retail channel partnerships. MOSS INC

Chicago, IL Director of Strategic Partnerships and New Business 2019 – 2021 The global leader in the development of branded environments for retailers, exhibitions and events where while responsible for territory sales planning and new customer activations, I successfully:

• Developed and executed end-to-end growth strategies to drive new client acquisition; overseeing and working a $2 million sales funnel.

• Established and surpassed personal sales KPIs; reviewing results against established metrics.

• Assessed and aligned clients’ requirements with product offerings; deploying a risk management approach to determining profitability and project success.

• Prepared enterprise sales forecasts, maintaining a detailed awareness of the competitive landscape and overall market conditions.

• Provided product development support to ensure responsiveness to market trends and customer requirements.

• Innovated the company’s first ever e-mail marketing and LinkedIn campaigns resulting in a 30% increase in customer interactions and 15 client-facing sales presentations.

• Advocated for a high-touch model of key account engagement to identify opportunities for sales expansion across the customer value chain.

Lisa Illman Résumé 2 of 2

SATELLITE SHELTERS

Philadelphia, PA Sales and Branch Account Manager 2017 – 2019 Managing a book of business across the Northeast United States for the premier provider of mobile and modular building supplies, I was responsible for:

• Exceeding annual sales targets by 500% year on year through defining best practices around consulta- tive sales and account management.

• Expanding the company’s market presence and customer base to support business sustainability ef- forts and increase the overall risk posture.

• Partnering with internal supply chain teams to help ensure robust levels of customer service and responsiveness.

• Developing sales and service relationships throughout the Energy, Military, Governmental and Education sectors.

• Addressing and resolving account management and new client onboarding issues. EASTMAN CHEMICAL

Kingsport, TN Business Development Manager 2005 – 2007 Championing Specialty Plastic sales and territory expansion activities, major accomplishments included:

• Creating and spearheading a Process Partner Plan, onboarding three major Converters and closing over $5 million in sales in FY 2006.

• Being named winner of the Product Launch Award for the most product sold ($6 million in Specialty Plastics alone) throughout North America.

• Reaching top 10% of all company sales leaders, winning the Sales Excellence Everest Award in 2006. Prior Professional Experience

• Thyssenkrupp AIN Plastics Detroit, MI National Sheet Product Manager 2003 – 2005

• General Electric Pittsfield, MA Business Development Manager 1996 - 2003 EDUCATION AND CERTIFICATIONS

Bachelor of Arts in English

Penn State University State College, PA

• Sales and Business Development Cardone University

• Steve Harrison’s How to Make Money Speaking

• Hess Corporation – Speaking for Business Presentations

• How to Turn a Corporation into a Sponsor University of Pennsylvania

• Effective Writing Proposal University of Pennsylvania

• Effective Negotiating The Bay Group

• Strategic Sales Process Miller Heiman

• Counselor Sales Training Wilson Learning

• Six Sigma Training

• Sales Green Belt Training

• Effective Negotiating Karass Seminars

TECHNICAL SKILL SETS

MS Office Suite Salesforce Zoom Google Analytics LinkedIn Amazon Seller Central MS Teams Formal References Will Be Provided Upon Request

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