KENNETH WIGLEY

*** ******** ***** ****, ** ***** 214-***-****

ad32cv@r.postjobfree.com www.linkedin.com/in/kennethwigley/

SUMMARY OF QUALIFICATIONS

Detail oriented professional with demonstrated success in training and delivering software applications. Ability to lead teams in the process and management of large volumes without reducing service or quality. Recognized for alignment of training solutions with business goals, management of projects and people, process improvement, needs analysis, and evaluation. Seeking to take the next career step with a respected organization dedicated to world class quality.

SKILLS & ABILITIES

Project Management

Process Development

Problem Solving

Relationship Building

Goal Oriented

SNOW System

Training

Skype

SaaS Enterprise Applications

Slack/Teams

Cloud based applications

SQL Data warehouse

PROFESSIONAL EXPERIENCE

Insight Global - Concur Analyst 2023

Capital Group:

Concur Restructure and Governance

Policy & expense restructure, standards, and governance

Led discussions/recommendation and partner directly with the business, conducting/facilitating meetings with Senior leaders.

Restructure policies to reduce the current 7 to simplify usability.

Reduce expense types from 400+ to simplify selection and improve data consistency.

Implemented a governance process.

oImprove system maintenance and support.

oImprove documentation and communication with end users.

Hitachi Vantara - Cloud Operations Delivery Manager 2019 - 2020

Citi Corporation:

IaaS project Google Cloud Platform Development

•Delivered SOW for specific work order.

•Managed resource onboarding process for project

•Updated SNOW ticketing system.

•Jira system o Developed SOP and Knowledge Base

•Process Automation:

oFunctional ID Notification

oKey Rotation

oBilling Report

oInventory Audit Report

Deluxe Corporation:

•Delivered PSPrint application into the Cloud LZ.

•Delivered eChecks application into the Cloud LZ.

License Renewal Process:

•Defined process for Vendors and Customers. Developed vendor worksheet with required information including annual renewal dates. Tenable and Sophos were the primary licensing types.

As a Service Delivery Manager (Continual Service Improvement) I was responsible for the operational service delivery and the day-to-day relationship for the assigned customer accounts. Responsibilities included 24x7 IT operation support using an ITIL framework, strategic planning, architecture design and implementation, customer meetings, project and program management, capacity planning and forecast, capital, operations and headcount forecast and budgeting, vendor management, audit compliance (SOX, PCI, etc.), requests for proposal (RFP), statements of work (SOW), standard quotes, along with planning, assigning, and directing work, and accountable for overall delivery.

Concur Functional Lead – IQVIA, Raleigh, NC 2017 – 2019

Mapped business requirements to functional configuration(s) updates, utilizing the CTE Admin tools for Forms, Groups, Policies, Workflow, Audit Rules, and the complete suite of CTE configuration. Configured IQVIA’s requirements from their URS document to CTE application.

Concur Analyst – PLH Group, Las Colinas, TX 2015 – 2016

Mapped business requirements to functional configuration(s) updates, utilizing the Concur Expense Admin tools for Expense Entry, Workflow, Forms and Entries, etc.

Solution & Test Lead – Boston Scientific, Marlborough, MA 2014

Implemented Global “Concur Travel and Expense” software system with SDLC methodology. Gathering requirements from Global Countries. (AMEA, China, India, Europe, Latem and North America) across diverse business verticals.

Senior IS Analyst – Boston Scientific, Marlborough, MA 2013 – 2014

Implemented Global “Concur Travel and Expense” software system with SDLC methodology. Gathering requirements from Global Countries. (EMEA, Europe, Latem and North America) across diverse business verticals. Additionally, mapping business requirements to functional configuration(s) updates utilizing the Concur Expense Admin tool for Expense Entry, Workflow, Forms and Entries, etc. Managing the expense updates and tasks during the configuration phase of the Global initiative and responsible for the system, informal, formal and UAT testing.

CRM Consultant – PowerObjects, Dallas, TX 2012

PowerObjects has been delivering quality technology services since its inception. Above all else, the needs of our clients come first. We take an objective look at the challenges facing our clients and analyze the technology available to serve their needs. PowerObjects looks to leverage the strengths of our clients and supplement them through a combination of technology, consulting, and education.

Senior Project Manager – Online Strategies, Dallas, TX 2011

Provided strategic guidance as the go to project manager while collecting client requirements as we moved toward a hosted model. Utilized XML to perform testing and identify any problem areas. Reported weekly status to the project team. Reported executive status report on a biweekly basis.

Implementation Manager - Chrome River Technologies, Dallas, TX 2011

Provided strategic guidance while collecting client requirements as we moved from manual on premise systems to the hosted Chrome River model.

Reported weekly status to program to project team.

Met with clients to thoroughly discuss specific needs, inform them on best practices, proactively develop solutions and completely configure and set-up your system for live operation rollout.

Project Manager (Program Level) – Wells Fargo/Wachovia Inc. Charlotte, NC 2009 – 2010 Wells Fargo and Wachovia joined forces.

Provided strategic guidance while collecting client requirements as we moved from an onpremises version to the hosted Concur CTE model.

Delivered SOW out of multiple lines of work for final requirements.

Reported weekly status to steering committee as this project crossed multiple lines of business. Reported weekly status to program office group, this comprised of all workstreams that were direct reports.

Merged the utilization of Cliqbooks and CTE as it related to the combined requirements of Wells Fargo and Wachovia moving forward.

Responsible for overall delivery of Employee Reimbursement, this comprised of three key areas Concur CTE, Wells Fargo card maintenance program and their FAEMS group.

Business Solutions Manager -- BLACKBAUD, INC., Charleston, SC 2007 – 2009

Developed final Estimate and SOW for project delivery team.

Effectively led the very first CRM project team as Senior Engagement Manager during the implementation of Faith Based organizations i.e. “Jews for Jesus” and “The Lutheran Church – Missouri Synod”

Providing single point of contact in communication between the client sponsor and internal Blackbaud management, to ensure the success of the project. This was the first of many enterprise contracts closed over the course of eighteen months and became an internal model for the service team.

Provided strategic guidance while collecting client requirements during the sales cycles from initial qualifications to the close of the sales contract.

Engagement Manager -- CONCUR TECHNOLOGIES, INC., Dallas, TX. 1996 – 2006

Developed SOW out of sales cycle for project deliverables.

Delivered proof of concept to high-profile client and ultimately secured a revenue contract worth $1.2 million. As a result became the first consultant in Concur history to earn ‘Sales Team Award’.

Reported to director of south-central region, assisting with revenue forecasting to manage resource allocation.

Proficient in customizing travel and expense software systems with large market accounts across diverse business verticals.

Adept at managing multiple strategic projects and coordinating resources internally and externally to deliver the end solution.

EDUCATION

Bachelor of Science – Computer Science; Minor in Mathematics University of Texas at Permian Basin

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