***** *. ******* ****** **** Phone: 720-***-****

Aurora, CO 80014 Email: ad32ct@r.postjobfree.com

OBJECTIVE: To obtain a position where I can utilize my excellent customer service, communication and problem solving skills.

SKILLS: Ability to manage changing priorities. Possess a sense of urgency in the prioritizing and completing task with the ability to stay focused on the task at hand. Excellent customer service skills. Good verbal communication skills. Organized with great attention to detail.

EDUCATION: Smoky Hill High School / Aurora CO Diploma: 2019

WORK HISTORY:

RUBIO’S COASTAL GRILL / Aurora, CO March, 2019 – March, 2020

Shift Lead November, 2019 – March, 2020

Performeds all tasks and responsibilities of a Rubio’s crew member.

Ensured each Guest received outstanding service by providing a Guest-friendly environment.

Greeted and acknowledged every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

Trained newer or less experienced crew members in their tasks and responsibilities.

Ensured appropriate cleanliness, sanitation, safety and staffing standards were applied.

Opened and/or closed the Restaurant and met required work hours.

Assisted all other positions when necessary.

Assisted in keeping kitchen clean throughout the shift.

Ensured that all crewmembers were health/safety conscious at all times.

Resolved customer issues with efficiency and a good attitude.

Made sure the store is clean at closing.

Ensured each guest has a positive, long lasting impression of their Rubio’s experience.

Worked as needed at various locations.

Was training to become a Shift Manager prior to COVID-19.

Cashier March, 2019 - November, 2019

Responsible for the overall hospitality and operations of Rubio’s

Took orders and processed payments.

Responsible for making sure the restaurant was neat and orderly, restocking items, and answering the phone.

Responsible for providing accurate and friendly service to ensure guests will return.

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Jaylin Angela Ross

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VICTORIA’S SECRET / Aurora, CO August, 2019 – November, 2019

Sales Associate/Seasonal

Acknowledged and greeted customers as they enter the store.

Followed all company policies, cash handling policies, and special store loss prevention procedures.

Communicated effectively with customers, fellow employees, and store management.

Effectively operated cash registers.

Learned and demonstrated knowledge of all Victoria Secrets products.

Knew basic store layout and assisted customers in their selection of product with the ability to answer customer questions about the entire store.

Communicated pricing, out of date and inventory issues with management.

Assisted other store employees in maintaining security in the store.

Stocked merchandise.

Informed management when items were out of stock.

Helped maintain a neat, clean, organized store, which included sweeping, dusting, straightening of merchandise on store fixtures.

Performed other related work as assigned.

SKATE CITY / Aurora, CO January, 2018 – November, 2018

Snack Bar Cashier

Received guest orders, totaled bill, received money and made change.

Maintained sanitation around cashier area as needed.

Responsible for training new cashiers.

Assisted other teammates as needed.

Assisted Manager as directed.

Provided outstanding guest service at every opportunity.

Promoted a positive relationship with team members.

Maintain confidentiality of information.

Ability to interact well with others in a team environment.

Additional duties as assigned.

Took personal responsibility for safety every day.

Maintained a positive, happy attitude.

REFERENCES: Furnished upon request.

Jaylin Angela Ross

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