ANITA L. JAMES

*** *. ******* **.

Houston, TX **088

832-***-**** (Cell)

ad32cf@r.postjobfree.com

RESUME

HOME INSTEAD HEALTHCARE - March, 2023

Caregiver

Caregiver for assigned clients

Taking vitals

Light housekeeping

Cooking

Taking on errands

Providing medication reminders

Companionship

PSI - September, 2021 - September, 2022

Test Administrator

Proctor a variety of tests while maintaining a secure testing environment.

Maintain confidentiality and security of all testing materials.

Must be vigilant — able to pay close attention to security cameras and conduct routine testing center observations to ensure safety and security measures are being followed.

Verifying valid government issued I.D’s and other legal documents.

Responsible for reception duties; check-in and out of testing candidates.

Monitoring duties include; one —way mirror surveillance, video surveillance, and routine walk through inspections.

General office tasks to include report writing, email communications, and over the phone customer service etiquette.

Assist in training new proctors

Assist with daily test center operations to ensure a safe and secure testing environment.

Provide electronic fingerprinting services / at select locations

BOYD FUNERAL DIRECTOR - March, 2018 - Present

Funeral & Graveside Service Assistant

Assist set up for funeral

Assist in funeral services

Assist in graveside services

Page 2 - A. James Resume (Cont’d)

CITY OF HOUSTON - September, 2016 - March, 2018

Customer Service Rep II

Assist customers via telephone, email, and face-to-face with the utmost level of professional customer service by assisting with ALL customer service needs (i.e. Pet licensing, Adoptions, Return to Owner, Animal Intake, Bite Cases, etc.).

Set-up and maintain new accounts

Educate the public on all current BARC information (Adoptions, Spay/neuter, Wellness, etc.)

Collects, balances, and deposits daily revenue from daily transactions using shelter software in compliance with established financial accounting procedures.

Directs and interprets the research and analysis of customers' problems and inquiries. Work consists of following up and resolving all customer requests accurately, investigating specific.

situations, and providing detailed transcripts in the system to track all work. Compiles accurate reports and maintains records of services rendered.

Records accounts of exchanges as well as original correspondence to customers.

Maintaining office supplies

Maintaining emails

TAB PRODUCTS For Linn Energy – April, 2016 – September, 2016

Document Control Specialist

• Sorting and prepping files and documents for scanning.

• Quality control for documents scanned.

• Scanning

• Validation for images.

Reprepping and reboxxing.

IHS For Shell Oil Co. – April, 2011 – November, 2014

Records Specialist

• Worked the records helpdesk for Shell Real Estate Dept.

• Answering phones.

Processing request for customers requesting boxes at IRON MOUNTAIN, offsite storage, for both retrieval and returns.

• Researched records for both operations and legal department.

Processing preservation notices by preserving documents for the Legal Dept. concern litigation by placing all documents found on legal hold.

Searching data for the Legal Departments for litigation cases on ongoing reminder searches and secondary searches.

Creating and documenting search request documentation for preservation notices.

After litigation is completed, closed and once terminated, responsible for removing documents from hold status.

Page 3 - A. James Resume (Cont’d)

Processing request for bulk intake forms as well as import request for new boxes to be sent to offsite storage, domestic and international.

Working data systems such as INSIGHT, TRIM, and ARIS. Software includes

Microsoft Word, Excel and Outlook.

OFFICE OF CONGRESSWOMAN SHEILA JACKSON LEE – February, 2007 – April, 2011

Community Liaison - Constituents Services Representative

• Maintained the responsibility of The Acres Home and Fifth Ward offices.

Providing assistance to the constituents of the 18th Congressional District in resolving constituent issues having to do with; Medicaid/Medicare, Social Security, Child Support, Criminal Justice Issues and varies Community Issues.

Maintained files on all casework that comes into office also maintaining documentation of files on IQ Express system.

• Responsible for attending meetings generated for and by the community.

Attended events that are on the Congresswoman’s schedule consisting of staffing or attending and presenting proclamations in her absence.

• Responsible for preparing proclamation for scheduled events.

Assist with special events scheduled by the District Office consisting of press conferences, town hall meetings, special projects, etc.

ACCESSIBLE BUILDINGS CO. - December, 2004 - May, 2005

Receptionist- Customer Service Representative

• Maintained the typing of purchase orders and other data entry.

• Processing of check received for engineering deposits for buildings.

Worked directly with clients handling all customer's issues and other customer related

services.

Work directly with owner of company, salesman and suppliers.

• Preparing all mail outs.

• Also maintained all files by preparing, refiles, and retentions.

• Responsible for answering multi-line telephone and getting all calls to proper person.

BOYD FUNERAL DIRECTOR - March, 1998 – September, 2006

Receptionist-Administrative Assistant & Funeral & Graveside Assistant

• Maintain all front desk duties. Filing and refile of all files.

Answering multi-line telephone typing, etc. Set Up and worked funerals and wakes

Contact this candidate