OBJECTIVE: To obtain a Management position where I can use my knowledge and skills to motivate, lead and encourage employee productivity.

EMPLOYMENT HISTORY:

Lion Brewery - Wilkes-Barre 2/2019- Currently

Utility

• To be eligible to run all machines on the can line side.

• Send operators to break and run machine .

• Load and unload batch for the run

• Contact CDL driver to let them know what truck and dock

Neiman Marcus - Pittston PA

10/2016 - 12/2019

Returns Office Specialist

• Unpacking items coming in.

• Make sure the items received are in a sellable condition.

• Refund the customer to any form of tender

• Pick and pack items for customers order.

• Send items to correct vendors.

• Email, file, phone, copying and faxing as needed.

Lord & Taylor – Wilkes-Barre PA 9/2014-6/2016

Quality Assurance Analyst

• Monitor phone calls to ensure representatives are following the organizations protocols.

• Coaching representatives when needed with company information and policies.

• Work with management as needed.

Lord & Taylor- Wilkes-Barre PA 2/2015-8/2015

Call Center Trainer

• Supervised 12-20 agents in a classroom environment.

• Trained new hires and current employees on new software using materials such as the Systems Manual which consists of quick reference guides and other learning materials.

• Trained new hires and current employees on new software using materials such as the Systems Manual which consists of quick reference guides and other learning materials as needed.

Lord & Taylor – Wilkes-Barre PA 3/2014-9/2014

Customer Care Representative

• Greet customers warmly.

• Assist customer with placing or canceling orders, exchanges, locating items on the web site and in stores.

• Advise on company information and policies as needed

• Take payment information and other pertinent information such as addresses and phone numbers.

• Inform customer of deals and promotions.

National Bond & Collections – Kingston PA

11/2012-3/2014

Debt Collector

• Answer phones and direct them to correct department

• Collect payments

• Make calls to arrange payments

• Provided clerical duties such as; filing, faxing, answering phones, and e-mailing

• Entered information into computers for accurate file organization

Zurdent Dental Lab – Wilkes Barre, PA 2/2012-11/2012

Dental Administrative Assistant

• Entered information into computers for accurate file organization

• Completed prior information to assist with proper set up and care

• Worked with Lab Technician and Dentist to managed patient’s appointment

EDUCATIONAL BACKGROUND:

Clara Barton High School – Brooklyn, NY 6/1994

• Attained High School Diploma

Tuoro College - New York, N.Y

6/1995 - 7/1997

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