Melissa Willing

Sartell, MN *****

ad32c0@r.postjobfree.com

+1-320-***-****

Tenacious and goal-driven individual who is optimistic and innovative. I'm a leader who is excited about change and challenge!

Detail orientated and committed to balancing multiple tasks and prioritizing seamlessly, while delivering the highest level of service!

Work Experience

Self Employed Owner/Operator

Speckless & Felicity Cleaning Services, LLC. - Sartell, MN Present

• Connect/ recruit with possible clients

• Manage and organize bookkeeping

• Oversee employees for punctuality and quality services

• Ensure cleanliness and sanitary environments

• Organize and promote my services within the community

• Maintain and ensure clean environments in both homes and commercial settings

• Adhere to high moral and ethical business standards and labor laws.

• Ensure safe handling of chemicals

• Inventory control

• Laundry

• Maintain integrity, respect and professionalism with employees and clients at all times

• Create and maintain client contracts

• Payroll

Quality Specialist

Grede Foundries - Saint Cloud, MN

December 2021 to June 2022

• Strong attention to detail

• Data entry/typist (Heavy Data Entry)

• Excel

• Microsoft Word and Teams

• Microsoft Outlook

• Dayforce

• Access Database

• Multi-tasking-prioritizing tasks and time management

• Organizing, filing, scanning, copying, faxing and telephone

• Linking, sorting, reviewing, updating and uploading documentation and data

• Invoicing

• Collection and organizing Audit Sheets, Process Review Sheets, Quality Alerts

• Assigning manager audits

• Collecting data and cross checking for accuracy

• Inspections

Custodian

Grede Foundries - Saint Cloud, MN

February 2019 to December 2021

• Sanitizing, organizing and maintaining foundry facility (According to CDC and COVID-19 requirements and recommendations)

• Empty trash

• Promoted cleanliness by sweeping, mopping, scrubbing and vacuuming

• Supported lead custodian and assisted with inventory control and ordering supplies and chemicals

• Supported and implemented new standards, ideas and processes

• Striped, sealed and waxed floors

• Prioritized tasks and time management

• Discarded contaminated utility according to enforced regulations/ policies Business Owner and Operator

M & J Cleanings Services - Saint Cloud, MN

January 2015 to September 2019

• Increased revenue and reduced risk by enforcing company policies and improving operations.

• Identified areas for expansion by analyzing market, consumer trends, and competition.

• Created culture focused on customer service and satisfaction, resulting in improved customer operations and staffing to improve efficiency and profitability.

• Built successful business, growing business significantly within two years.

• Managed stewardship and finances, including ensuring compliance with federal, state, and local regulations.

• Monitored operations for cost-effectiveness, quality, and productivity.

• Developed highly functioning team that met changing needs and requirements of a custodial organization.

• Participated in forecasting budget and assessing long-term financial and sustainability planning.

• Hired leadership team able to hit ground running, bringing track record of results.

• Served as Co-owner for policies, operations, productivity, and quality.

• Reviewed operational records and forecasted trends to successfully manage both income and expenses.

Assembly Technician

New Flyer of America - Saint Cloud, MN

August 2018 to August 2019

• Interpreted blueprints readings/assisted in revisions

• Installed and assembled according to blueprints and prevented non-conformances.

• Interacted with different departments

• Inspected components and finished assemblies to verify quality and adherence to standards.

• Adjusted, repaired, and replaced parts to correct defects and verify conformance to specifications and blueprints.

• Reported daily production data and provided reports to supervisors to support production tracking.

• Documented and reported product non-conformances accordingly.

• Interpreted blueprints and assembly instructions and materials requirements.

• Stocked materials and supplies to avoid material shortages.

• Tested and inspected stop switch wires for installs and assemblies,for quality control purposes.

• Reworked assemblies to meet specifications or make changes.

• Read and interpreted blueprints to select the correct parts,assemblies and hardware to complete assemblies.

• Coordinated the different stages of each project, handling 3+ simultaneous jobs.

• Performed in-process visual inspections of products to ensure specifications aligned with work orders.

• Drilled holes and completed assemblies within precise tolerancesusing the metric system and calibrated tools.

• Knowledgeable when measuring devices are out of calibration. Education

Some College in Nursing/ Healthcare

St Cloud Technical and Community College - Saint Cloud, MN January 2015 to January 2017

Some College in Nursing/ Healthcare

Minnesota School of Business Globe University - Waite Park, MN January 2014 to January 2015

High school Diploma

Apollo High School - Saint Cloud, MN

May 2004

Skills

• Prioritization (10+ years)

• Quality Assurance (10+ years)

• Documentation review (10+ years)

• Typing (10+ years)

• Dayforce (3 years)

• Databases (5 years)

• Microsoft Access

• Customer service (10+ years)

• Medical terminology (10+ years)

• Windows

• Clerical experience

• Organizational skills (10+ years)

• Excel (7 years)

• ISO 9001 (Less than 1 year)

• Various Healthcare related fields/ Patient Confidentiality (10+ years)

• Performance Management

• Human Resources

• Sales (5 years)

• Leadership (5 years)

• Expense management (5 years)

• Conflict management

• Microsoft Access

• Bookkeeping (6 years)

• Blueprint reading

• Payroll (5 years)

• Calibration

• Employee Orientation

• 5S

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Presentation skills

• Quality control

• Communication skills

• Quality assurance

• Supervising experience

• Documentation review

• Quality systems

• ISO 9001

• Typing

• Budgeting

• Analysis skills

• Management

• Manufacturing

• Windows

• Assembly

• Clerical experience

• Databases

• Employment & labor law

• Warehouse experience

• Microsoft Office

• Computer skills

• Accounting

• Internal Audits

Certifications and Licenses

Performance Management and the Law 230

August 2021 to Present

Certified Through TOOLINGU SME- Can Provide hardcopy upon interview Harassment and Discrimination 215

August 2021 to Present

Certified Through TOOLINGU SME- Can Provide hardcopy upon interview Managing the Diverse Workplace 210

August 2021 to Present

Certified Through TOOLINGU SME- Can Provide hardcopy upon interview Team Leadership 160

July 2021 to Present

Certified Through TOOLINGU SME- Can Provide hardcopy upon interview Conflict Resolution for Different Groups 155

July 2021 to Present

Certified Through TOOLINGU SME- Can Provide hardcopy upon interview Conflict Resolution Principles 150

July 2021 to Present

Certified Through TOOLINGU SME- Can Provide hardcopy upon interview Essentials of Communication 120

May 2021 to Present

Certified Through TOOLINGU SME- Can Provide hardcopy upon interview Essentials of Leadership 110

May 2021 to Present

Can provide hard copy upon interview.

Driver's License

Issued 2/28/2023

Expires 3/18/2027

Assessments

Management & leadership skills: Impact & influence — Proficient May 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Medical receptionist skills — Proficient

December 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Attention to detail — Proficient

May 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• I worked 10+ years in the healthcare field. During that time, I worked with adults and young adults with developmental, mental health and physical disabilities. I also worked with veterans and their families in various settings.

Contact this candidate