James Oliver Parks

Energetic customer service representative resolving complex customer inquiries.

Bronx, NY 10455

ad32bx@r.postjobfree.com

+1-470-***-****

Customer Service Representative over 10 years of experience in telephone customer service, sales, tech support, customer care, and management. Familiar with major customer service software and conflict resolution and possess a positive attitude. Aiming to use the proven skills to effectively fill the managerial role in your company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Contact Center Representative ( Quality Control)

311 NYC, (Continuum Global Solutions ) - Brooklyn, NY December 2022 to January 2024

• Take inbound and outbound calls to and from customers

• listen to customers needs or issues and provide helpful solutions to their problems

• take calls from customers answering questions or addressing any concerns they may have (non emergency)

• My responsibilities include call monitoring and providing actionable insights

• Through monitoring, I analyst gathers information to improve agent performance in the contact center.

• I also monitor the customer interactions, and use the evaluation form to capture insights from these interactions.

Supervisor of The Authorization Department

Fidelity National Home Warranty - Atlanta, GA

April 2018 to December 2022

Fidelity April 2018 - October 2022

• Evaluate customers' computerized credit records and payment histories to decide whether to approve new credit

based on predetermined standards.

• File sales slips in customers' ledgers for billing purposes.

• Receive charge slips or credit applications by mail, or receive information from merchants by telephone.

• Mail charge statements to customers.

Inventory control specialist.

Ginza Boutique - Atlanta, GA

March 2016 to December 2019

• My responsibilities were oversee inventory control, managing deliveries, inspecting inventory, maintaining inventory records, and ordering products.

• I also process payments from customers and provided receipts.

• I also made sure the store was presentable at all times and also every size was on production floor.

• I also assist with the styling of celebrity clientele with store owner. Inbound Sales

Comcast - Alpharetta, GA

August 2016 to April 2018

* Manage large amounts of inbound and outbound calls in a timely manner

* Follow communication "scripts" when handling different topics

* Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

* Build sustainable relationships and engage customers by taking the extra mile

* Meet personal/team qualitative and quantitative targets Night Auditor/ Supervisor

Quality Hotel - Atlanta, GA

June 2013 to August 2016

* Provide the highest quality of service to the customer at all times

* Promptly and effectively satisfy with guest complaints

* Check guests in and out efficiently and in a friendly manner

* Post guest charges and compute guest bill using FOSSE in addition to payment collection

* Develop a in-depth knowledge of room locations, room rates, amenities, and selling strategies

* Withhold a thorough knowledge of emergency and security procedures Inbound Sales/Collections

Clear Internet - Atlanta, GA

September 2011 to June 2013

* Responsible for promoting and selling Clear products and services that are both current and emerging.

* CAE's must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor.

* Works with moderate Supervision/guidance. Is accountable for individual results and impact on team.

* Contacts customers with delinquent accounts and attempts to determine reason for overdue payment. Education

B.S. in Business Management

University of Florida - Gainesville, FL

May 2018

Skills

• Inside Sales

• Business Development

• Salesforce

• Microsoft Excel (5 years)

• Microsoft Word (9 years)

• Troubleshooting

• Microsoft Office

• Microsoft Outlook (9 years)

• Cold Calling

• CRM Software

• Management (5 years)

• Negotiation

• Account Management

• Pricing

• Help Desk (5 years)

• Desktop Support

• Project Management

• Operating Systems

• Computer Networking

• Microsoft Word (10+ years)

• Communication skills (10+ years)

• Customer service (10+ years)

• Front desk (5 years)

• Documentation review

• Multi-line phone systems

• Microsoft Windows Server

• Microsoft SharePoint

• Microsoft Windows

• Technical Support

• Network Support

• Customer service

• Customer relationship management

• Technical support

• Typing

• Account management

• Sales (5 years)

• Inside sales

• Help desk

• Front desk

• Windows

• Conflict management

• Salesforce

• Desktop support

• Research

• Relationship management

• Cash register

• Cold calling

• Network support

• Computer networking

• Project management

• Quality assurance

• Quality control

• Communication skills

• Remote Access Software

Languages

• Spanish - Intermediate

Certifications and Licenses

Driver's License

Property & Casualty License

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