Mr Pawan Kumar Vats

D*-**, Aravali Heights, Dwarkadhish,

Opp. RPS School

Dharuhera, Dist – Rewari

Haryana- 123106

E-mail - ad32bw@r.postjobfree.com

Passport Number: R-3597968

Nationality: Indian

Profile

Dedicated and results-driven Assistant Dining & Beverage Manager with over 17 years of experience in the food and beverage industry. Proven track record of increasing sales and customer satisfaction through effective team leadership and innovative strategies. Seeking a challenging role to further utilize my skills and contribute to the success of a dynamic organization.

Work Experience

P&O Cruises UK Southampton UK

Assistant Dining & Beverage Manager

06/2006 – present

Managed daily operations of dining and beverage services, including overseeing staff schedules, inventory management, and maintaining high standards of customer service.

Developed and implemented training programs for front of house staff, resulting in improved efficiency and customer satisfaction.

Collaborated with executive chef to create seasonal menus and special events, leading to increased revenue and positive feedback from guests.

Conducted regular inspections and audits to ensure compliance with health and safety regulations, resulting in a clean and safe dining environment for customers and staff.

P&O Cruises UK Southampton UK

Assistant Bar Manager

11/2019 – 02/2020

Managed bar inventory, ordering supplies and ensuring optimal stock levels to meet customer demand.

Trained and supervised bar staff, providing guidance on customer service and drink preparation to maintain high standards.

Developed and implemented promotions and special events to drive sales and increase customer engagement.

Conducted regular staff meetings to communicate goals, address concerns, and foster a positive team environment.

P&O Cruises UK Southampton UK

Assistant Bar Manager

07/2018 – present

Work towards achieving the target on a cruise-by-cruise basis to achieve the revenue forecasted in the financial report and YTD revenue report.

Plan and work with the team in achieving the bar

CSQ scores and the NPS (Net Promoter Scores)

Filling in the health and safety logs for all the bars on the ship on weekly basis. Ensuring all work is carried out safely, efficiently and in accordance with all current health safety regulations of the company, including the Public Health Policy and Procedure

Training the staff in service standards of the company and product knowledge and up selling training sessions.

Getting involved with the bar staff in helping them with work issues and applying weekly training for bars in different aspects of service in the bar and product knowledge.

Doing weekly hygiene checks of all bars to keep up with the required public health & VSP(Vessel Sanitization Program) standards. Ensuring the section and equipment is always operated and maintained in a sanitized and clean state, undertaking regular inspections,

Maintaining the records and logs and keeping the CID (Chemical Information Data) up to date for all bars. Getting the staff ready for RASS audits, Nutrastat audits and PSSC.

Managing areas of responsibility, completing appraisals, and identifying development opportunities and overseeing the resource manning for all areas, utilizing staff effectively across different outlets.

Maintaining par stock levels and manage replacements for breakages or damaged items/equipment within budget and as required for business.

Skills

Customer service expertise * Food safety knowledge * Inventory management

Staff training and development.

Strengths

Communication skills Team player Time management Leadership Organization Problem-solving Customer service

Hobbies

Feeling the music Playing games Swimming

Achievements

Managed a team of bartenders and servers, providing training and guidance to ensure exceptional customer service and satisfaction.

Orchestrated seamless setups for food and wine service, optimizing the ambiance and efficiency of the bar/restaurant environment.

Created a warm and inviting ambiance by warmly welcoming, acknowledging, and greeting patrons upon their arrival at the bar area.

Demonstrated expertise in cocktail preparation and proficiently catered to patrons by crafting a wide variety of beverages.

Engaged guests in meaningful conversations, fostering positive experiences and creating a welcoming atmosphere.

Ensured a seamless and expedited service experience for customers, aptly attending to their needs and maintaining a high level of satisfaction.

Exhibited exceptional interpersonal skills by swiftly and accurately taking food and beverage orders from guests, ensuring their preferences were met.

Maintained optimal stock levels for the bar, effectively balancing supply, and demand to ensure uninterrupted service.

Supervised a team of (number) employees, fostering team development, facilitating effective communication, and driving sales growth while ensuring profitability and cost control.

Certificates

Completed Level 3 in Food Safety for Carnival UK.

Completed Foundation Certificate in Food Hygiene

Completed Foundation Integrated Pest Management Level 2.

Education

Mumbai University Mumbai India

Commerce Graduate

Strengths

Results driven Flexible/Adaptable Positive attitude Empowering Working under pressure.

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