Donna Zen Rife

**** ********* *****

Avon, IN ***23

765-***-****

ad32ba@r.postjobfree.com

Objective

Actively pursuing and administrative position in a customer-oriented organization utilizing outstanding abilities in analyzing, training, OSHA regulations, interpretations, software applications, file & data management, office procedures, preparing legal documents, teamwork and leadership.

Military Service

U.S. Navy, Orlando, FL 32081 & Coronado, CA 92136 November 1991-November 1995 Aviation Electricians Mate

● Maintained and repaired the electrical systems of H-3 and H-46 military helicopters. ● Assisted in the maintenance and repair of other aircraft, such as hydraulics and turbine engines, to comply with military quality and upkeep.

● Launched, assisted in and trained in the launch and upkeep and general maintenance of aircrafts.

● Trained and Certified in the handling and disposal of hazardous materials in compliance with OSHA specifications.

● Avionics school

Employment History

Global Risk Solutions (GRS), Daytona Beach, FL November 2018-December 2023 Independent Adjuster – Security First Florida Insurance and Erie Insurance

● Handling residential property claims for Security First Florida Insurance

● Handled Hurricane Michael & Ian, weather and daily claims.

● Inspect and investigate insurance claims in variety of settings.

● Estimate property damages using Xactimate software.

● Negotiate with contractors, public adjusters and attorneys.

● Create and document claim files to comply with company guidelines.

● Apply understanding of insurance policies and policy interpretation to claims.

● Proficient in Xactimate and Xactanalysis.

● Update Xactimate when reviewing and issuing supplement payments.

● Large loss claims

● Symbility/ Corelogic

● Late reported claims such as Hurricane Irma, Michael, & Ian Claims.

● Pre-Litigation, Notice of Intent to Litigate, & CRNs. Worley Catastrophe, Carrollton, TX July 2018-October 2018 Independent Adjuster – Liberty Mutual/ NCJUA

● Handling residential property claims for Liberty Mutual and NCJUA (Cary NC)

● Proficient in Xactimate

● Proficient in Xactanalysis

● Updated Xactimate when reviewing and issuing supplement payments.

● Issued payments.

● Reviewed and issued supplement payments and recoverable depreciation.

● Reviewed and issued payment for recoverable depreciation.

● Customer service

Global Risk Solutions (GRS), Sarasota FL 34240 October2017-November 2023 Independent Adjuster

● Deployed for Security First Insurance Company

● Worked hurricane Irma/Matthew claims.

● Residential property claims

● Large loss claims

● Negotiated with claimants, attorneys, public adjusters and contractors.

● Carina operating systems

● Used Xactimate and Xactanalysis to update estimates. Worley Catastrophe, Hammond LA 70403 September 2014 – September 2017 Independent Adjuster

● Deployed for State Farm Insurance company in Lafayette Indiana for total loss, daily claims and Hurricane Harvey

● Deployed for Liberty Mutual/SafeCo Insurance in Fishers Indiana

● Claim processor, representative, and total loss adjuster for auto claims.

● Operated multi line phones

● Coordinate customer auto claims for damages to vehicle, set up rental and issued payments.

● Investigate auto damages, established liability and coordinate vehicle repairs.

● Ensure quality customer service in the most professional way possible.

● Handled total loss claims with proficiency, professionalism, and outstanding customer service to ensure satisfaction with the customer and the company. Law Office of Michael Tromel, Lafayette IN 47902 June 2004 – July 2006 Assistant

● Answered client phone calls.

● Started new client file.

● Filed documents at courthouse.

● Accepted client payment for office.

● Assisted attorney when needed.

Education

Indiana Wesleyan University Marion, IN 46953 December 2011 Bachelor of Science

Management

Ivy Tech Community College Lafayette, IN 47905 May 2010 Associate of Applied Science

Office Administration

Concentration: Medical

Honors & Software

Xactimate Certification

Level 2 certified

Statefarm Auto Certification

Dean’s List

Indiana Wesleyan University Fall 2010, Spring 2011, Summer 2011 Ivy Tech Community College Fall 2008, Spring 2009, Summer 2009 Microsoft (MS) Access MS Word

MS Excel MS PowerPoint

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