waitress/ bottle girl

Humble, Texas ***** 832-***-**** *****************@*****.***

JAY'LYN COULIBALY

Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. PROFESSIONAL

SUMMARY

SKILLS ● Server Support

Guest Complaint

Resolution

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● Dining Area Maintenance

● Guest Engagement

● Complaint Handling

● Event Planning

HOSTESS

Pappas Seafood House

SERVER 08/2022 to Current

Big City Wings, 9240 N Sam Houston Pkwy E E. Suite 101, Humble, TX CREW TEAM MEMBER 09/2022 to 04/2023

Whataburger, 4831 Wilson Rd, Humble, TX 77396

SALES ASSOCIATE 03/2021 to 07/2021

Old Navy, Gap, 20510 US-59, Humble, TX 77338

WORK HISTORY

● Served food and beverages promptly with focused attention to customer needs.

● Worked with POS system to place orders, manage bills, and handle complimentary items.

● Cultivated warm relationships with regular customers.

● Maintained clean and organized dining areas to uphold restaurant hygiene standards.

● Set positive tone for entire dining experience as first point of contact for incoming guests.

● Bussed and reset tables to keep dining room and work areas clean.

● Worked well with teammates and accepted coaching from management team. Provided excellent customer service by greeting customers and meeting quality expectations.

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● Collaborated with team members to complete orders.

● Worked front counter, drive-thru and other areas.

● Took orders, prepared meals, and collected payments.

● Became familiar with products to answer questions and make suggestions.

● Greeted customers at drive-thru and took food orders. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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● Helped customers locate products and checked store system for merchandise at other sites.

● Prepared merchandise for sales floor by pricing or tagging.

● Rotated stock and restocked shelves to maintain product availability and store appearance.

● Managed returns, exchanges and refunds in accordance with store policy.

● Answered customer questions about sizing, accessories, and merchandise care. Summer Creek High School, Houston, TX

High School Diploma, 05/2022

EDUCATION

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