Lewis Posey Jr

Phoenix, AZ ***** • 602-***-**** • ad32ah@r.postjobfree.com

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Record Keeping

Cultural Sensitivity

Conflict Resolution

Active Listening

First Aid Knowledge

Time Management

Multitasking Capabilities

Patience and Tolerance

Positive Attitude

Safety Consciousness

Reliability and Punctuality

Adaptability and Flexibility

Attention to Detail

Excellent Communication

Professionalism

Organizational Skills

Customer Service Oriented

Empathy and Compassion

Disability Awareness

Customer Service Management

Check-In Processes

Check-In Procedures

Reservations

Performance Improvements

Documentation Skills

Special Needs Support

Work History

Passenger Assistant, 05/2023 to 11/2023

ABM Aviation - Sky Harbor – Phoenix, AZ

Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Provided exceptional customer service to passengers, addressing concerns and resolving issues. Escorted handicapped/disabled passengers from terminal to aircraft. Provided customers with information on routes, timetables or concourses. Checked in luggage and confirmed all carry-on items met federal guidelines. Check Flight status updates and information about gate changes

Assist Customers/Passengers with gate and ramp services. Responded to transportation questions and requests for information on pick ups.

Retail Merchandise Processor/Pricer/Donor Greeter, 05/2008 to 05/2009 Goodwill Of Northern Arizona – Flagstaff, AZ

Enhanced merchandise processing efficiency by implementing streamlined sorting and organizing techniques.

Reduced damaged goods rate by conducting thorough quality inspections during the processing stage.

Improved warehouse organization for efficient merchandise retrieval, utilizing strategic placement and labeling methods.

Expedited order fulfillment times with accurate picking, packing, and shipping of customer orders. Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.

Contributed to achieving sales targets by ensuring prompt processing of in-demand merchandise items.

Facilitated smooth transitions between seasonal merchandise assortments through proactive planning and coordination with store management.

Enhanced customer satisfaction levels by promptly addressing inquiries regarding product availability and shipment statuses.

Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees. Established clear communication channels among team members for seamless collaboration during high-pressure situations such as holiday rushes or promotional events. Maintained cleanliness and organization throughout the warehouse facility, creating an efficient workspace conducive to optimal productivity.

Inspected items to check quality and accuracy against specifications. Sorted, priced and stocked merchandise on sales floor. Clerk III/Counselor Aide, 07/2001 to 03/2002

Tuba City For Family Harmony, Inc. – Tuba City, AZ Provided quality clerical support through data entry, document management, and overseeing operation of office equipment.

Interacted with customers by phone, mail, or in-person to provide information. Scheduled patient appointments in respective Counselors/Doctors' calenders and followed up with reminder phone calls.

Maintained filing system and organized customer documents for easy retrieval of information. Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.

Provided meeting support by taking minutes and dictations. Prepared meeting rooms, making arrangements for available of refreshments.

Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.

Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.

Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.

Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.

Conducted patient/victim intake interviews, recording and documenting relevant information. Scheduling appointments, maintaining files and Ensuring Confidentiality. Prepared and processed patient referrals and transfer requests to Safe Homes. Group Home Manager/Assistant, 10/1992 to 10/1994

Dine' Association For Handicapped Citizens, Inc. – Tuba City, AZ Enhanced residents'' quality of life by developing and implementing individualized care plans. Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.

Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.

Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.

Streamlined daily group home operations through effective management and resource allocation. Strengthened community ties through partnership development with local organizations, schools, and businesses for resources and services.

Maintained compliance with Navajo Nation, Hopi Nation and State regulations, completing detailed documentation licensing requirements and audits. Provided direct personal care and administrative services to clients. Transported clients to appointments, shopping venues and entertainment events according to determined schedules. Interpret Agency Program services to Individuals and Groups in Community. Monitored changes in clients' conditions to report concerns to supervisor. Prepared healthy meals, maintained clean environments and laundered clothes.

Education

High School Diploma: 05/1981

Richfield High School - Richfield, UT

Additional Information

In the years I have been out of the Employment Industry. I, have been caring for my Mother and Self-employed. In my Self-employment: Jewelry Design: Customer Service, Sales, Design, Interaction with Customers, Have experience as a Food Service Worker, provide customer service. Prepared hot/cold food, obtain information from individuals for orders. Have experience as Housekeeper at a Hospital (Volunteer), cleaning - sweeping, mopping, waxing and dusting.

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