Yunus Gemici

West Yarmouth, MA *****

ad32ab@r.postjobfree.com

+1-774-***-****

Highly coordinated and results driven General Management professional with 10+ years of experience in customer service, customer engagement, and industry policy & procedure compliance. Proficient in inventory management, quality assurance, and vendor administration to ensure resource availability

& allocation, meet quality standards of supplies, and meet business objectives. Experienced in team management & training, performance monitoring, and verbal communication to increase productivity

& efficiency levels and drive sales growth.

Work Experience

Delivery Driver

Domino's Pizza - Sandwich, MA

May 2022 to Present

• Optimized Route Efficiency: Navigated delivery routes strategically for prompt and efficient order deliveries, showcasing strong time management skills.

• Customer-Centric Service: Delivered exceptional customer service, fostering positive customer relationships and maintaining a high level of customer satisfaction.

• Deliver exceptional customer service (H)by fostering customer relationships, managing inventory, and meeting delivery deadlines to maintain customer satisfaction rate of 100%

• Quality Assurance: Ensured food quality standards through effective temperature control measures, demonstrating attention to detail and a commitment to delivering a superior product. Quality Assurance Agent

Sales Partnerships Inc - Hyannis, MA

June 2022 to December 2022

• Brand Ambassadorship: Elevated customer service standards as a brand ambassador, contributing to the positive perception of the company.

• Collaborative Team Player: Seamlessly collaborated with the customer service team, ensuring a unified and exceptional shopping experience.

• Effective Communication: Skillfully communicated product information, emphasizing quality, value, and style to potential customers.

Sales Advisor

Best Buy - Hyannis, MA

January 2022 to May 2022

• Customer Engagement: Proactively engaged customers, responded to inquiries, and provided personalized assistance to enhance their overall shopping experience.

• Sales Achievement: Exceeded sales goals through a combination of product knowledge, effective communication, and a customer-centric approach.

• Visual Merchandising: Maintained an organized and visually appealing sales floor, attracting customers and encouraging product exploration.

• Promotional Expertise: Introduced and promoted various products and promotions, contributing to increased sales and customer loyalty.

General Manager

Dunkin' Donuts - Hyannis, MA

December 2020 to April 2021

• Team Leadership: Ensured incoming staff complied with company policy and trained them to follow restaurant procedures.

• Customer Satisfaction: Maintained safety and food quality standards, resolving customer complaints, and organizing schedules to enhance the overall customer experience.

• Maintained safety & food quality standards through equipment inspection, customer complaint resolution, and schedule management to enhance customer experience General Manager (GM)

Avenue Cafe - Bethesda, MD

July 2020 to November 2020

• Operational Excellence: Ensured incoming staff complied with company policy and trained them to follow restaurant procedures.

• Customer-Centric Approach: Maintained safety and food quality standards, resolving customer complaints, and organizing schedules for optimal service delivery.

• Resource Optimization: Recorded payroll data and managed supply orders within budget limitations. Supervisor

Paradies Lagardere - Arlington, VA

November 2019 to July 2020

• Restaurant Supervision: Managed Chinese and sushi restaurant operations, including daily orders, training associates, checking food safety, operating the cash register, and cooking on wok.

• Inventory Management: Maintained inventory levels and conducted regular Shift Manager Yarmouth House of Pizza - South Yarmouth, MA

May 2018 to November 2019

• Multifaceted Role: Undertook various responsibilities including answering phone orders, operating the cash register, and serving as a delivery driver.

• Customer Service Excellence: Provided exceptional customer service, contributing to positive customer experiences.

• Leadership: Trained associates, made schedules, and ensured smooth operations during shifts. Kitchen Manager

Pancake Man - South Yarmouth, MA

June 2015 to September 2019

• Comprehensive Kitchen Management: Oversaw kitchen operations, including line cooking, prep cooking, and dishwashing.

• Seasonal Training: Trained associates for summer seasons, ensuring a skilled and efficient team. Shift Supervisor

BIG APPLE PIZZA - Troy, NY

February 2019 to May 2019

• Varied Responsibilities: Answered phone orders, operated the cash register, served as a delivery driver, and provided customer service.

• Leadership and Training: Made schedules and trained associates, contributing to a well- functioning team.

Shift Manager

Yarmouth House of Pizza - South Yarmouth, MA

October 2018 to February 2019

• Part-Time Operations: Undertook roles including line cook, prep cook, delivery driver, and dishwasher.

• Operational Efficiency: Contributed to the overall efficiency and success of daily operations. Christmas Ornament Sales

Simon Property Group - Hyannis, MA

October 2018 to December 2018

• Seasonal Sales: Sold and customized Christmas ornaments at Cape Cod Mall.

• Customer Interaction: Provided personalized service to customers during the holiday season. Referee

Turkish Mixed Martial Arts Federation - Ankara

February 2017 to October 2018

• Event Coordination: Supervised mixed martial arts matches and organized match events.

• Multilingual Skills: Translated English documents into Turkish for official use. Referee

Turkish Kickboxing Federation - Ankara

February 2016 to October 2018

• Kickboxing Supervision: Oversaw kickboxing matches and organized related events.

• Language Skills: Translated English documents into Turkish for official purposes. Kickboxing Instructor

Nakra Sports - Ankara

December 2016 to May 2018

• Instructional Role: Instructed students, both children and adults, in various kickboxing and mixed martial arts practices.

• Seasonal Flexibility: Worked during specific periods, excluding the summer of 2017. Sales Associate

Hummel - Ankara

November 2017 to February 2018

• Sporting Goods Sales: Sold sporting goods to customers, showcasing product knowledge and sales skills.

Cook

Blue Water Resort - South Yarmouth, MA

July 2015 to September 2015

• Summer Cook: Undertook roles including line cook, prep cook, and dishwasher during the summer season.

Cook

McDonald's - South Yarmouth, MA

July 2015 to September 2015

• Diverse Cooking Roles: Worked as a line cook, prep cook, and dishwasher during the summer season.

• checks to ensure product availability.

Education

Bachelor's degree in Actuarial Science

Hacettepe University - Ankara

2016 to 2019

Bachelor of Business Administration in International Trade and Business Management

Yildirim Beyazit University - Ankara

2013 to 2016

Skills

• Interpretation

• Delivery Driver Experience

• Schedule Management

• Kitchen Management Experience

• Inventory Control

• Food Safety

• Merchandising

• Translation

• Kitchen Experience

• Supervising Experience

• Event Planning

• Budgeting

• Leadership

• Project Management

• Multilingual

• Team Management

• Shift Management

• Human Resources

• Office Management

• Restaurant Management

• Microsoft Office

• Management

• Profit & Loss

• Conflict Management

• Employee Orientation

• Microsoft Powerpoint

• English

• Strategic Planning

• Presentation Skills

• Recruiting

• Sales

• Payroll

• Pricing

• Administrative Experience

• Cloud architecture

• Financial management

• Terraform

• S3

• AWS

Certifications and Licenses

Driver's License

Food Handler Certification

AWS Certified Cloud Practitioner – Foundational

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