Customer Service Quality Assurance
Resume:
Yunus Gemici
West Yarmouth, MA *****
*********@*****.***
Highly coordinated and results driven General Management professional with 10+ years of experience in customer service, customer engagement, and industry policy & procedure compliance. Proficient in inventory management, quality assurance, and vendor administration to ensure resource availability
& allocation, meet quality standards of supplies, and meet business objectives. Experienced in team management & training, performance monitoring, and verbal communication to increase productivity
& efficiency levels and drive sales growth.
Work Experience
Delivery Driver
Domino's Pizza - Sandwich, MA
May 2022 to Present
• Optimized Route Efficiency: Navigated delivery routes strategically for prompt and efficient order deliveries, showcasing strong time management skills.
• Customer-Centric Service: Delivered exceptional customer service, fostering positive customer relationships and maintaining a high level of customer satisfaction.
• Deliver exceptional customer service (H)by fostering customer relationships, managing inventory, and meeting delivery deadlines to maintain customer satisfaction rate of 100%
• Quality Assurance: Ensured food quality standards through effective temperature control measures, demonstrating attention to detail and a commitment to delivering a superior product. Quality Assurance Agent
Sales Partnerships Inc - Hyannis, MA
June 2022 to December 2022
• Brand Ambassadorship: Elevated customer service standards as a brand ambassador, contributing to the positive perception of the company.
• Collaborative Team Player: Seamlessly collaborated with the customer service team, ensuring a unified and exceptional shopping experience.
• Effective Communication: Skillfully communicated product information, emphasizing quality, value, and style to potential customers.
Sales Advisor
Best Buy - Hyannis, MA
January 2022 to May 2022
• Customer Engagement: Proactively engaged customers, responded to inquiries, and provided personalized assistance to enhance their overall shopping experience.
• Sales Achievement: Exceeded sales goals through a combination of product knowledge, effective communication, and a customer-centric approach.
• Visual Merchandising: Maintained an organized and visually appealing sales floor, attracting customers and encouraging product exploration.
• Promotional Expertise: Introduced and promoted various products and promotions, contributing to increased sales and customer loyalty.
General Manager
Dunkin' Donuts - Hyannis, MA
December 2020 to April 2021
• Team Leadership: Ensured incoming staff complied with company policy and trained them to follow restaurant procedures.
• Customer Satisfaction: Maintained safety and food quality standards, resolving customer complaints, and organizing schedules to enhance the overall customer experience.
• Maintained safety & food quality standards through equipment inspection, customer complaint resolution, and schedule management to enhance customer experience General Manager (GM)
Avenue Cafe - Bethesda, MD
July 2020 to November 2020
• Operational Excellence: Ensured incoming staff complied with company policy and trained them to follow restaurant procedures.
• Customer-Centric Approach: Maintained safety and food quality standards, resolving customer complaints, and organizing schedules for optimal service delivery.
• Resource Optimization: Recorded payroll data and managed supply orders within budget limitations. Supervisor
Paradies Lagardere - Arlington, VA
November 2019 to July 2020
• Restaurant Supervision: Managed Chinese and sushi restaurant operations, including daily orders, training associates, checking food safety, operating the cash register, and cooking on wok.
• Inventory Management: Maintained inventory levels and conducted regular Shift Manager Yarmouth House of Pizza - South Yarmouth, MA
May 2018 to November 2019
• Multifaceted Role: Undertook various responsibilities including answering phone orders, operating the cash register, and serving as a delivery driver.
• Customer Service Excellence: Provided exceptional customer service, contributing to positive customer experiences.
• Leadership: Trained associates, made schedules, and ensured smooth operations during shifts. Kitchen Manager
Pancake Man - South Yarmouth, MA
June 2015 to September 2019
• Comprehensive Kitchen Management: Oversaw kitchen operations, including line cooking, prep cooking, and dishwashing.
• Seasonal Training: Trained associates for summer seasons, ensuring a skilled and efficient team. Shift Supervisor
BIG APPLE PIZZA - Troy, NY
February 2019 to May 2019
• Varied Responsibilities: Answered phone orders, operated the cash register, served as a delivery driver, and provided customer service.
• Leadership and Training: Made schedules and trained associates, contributing to a well- functioning team.
Shift Manager
Yarmouth House of Pizza - South Yarmouth, MA
October 2018 to February 2019
• Part-Time Operations: Undertook roles including line cook, prep cook, delivery driver, and dishwasher.
• Operational Efficiency: Contributed to the overall efficiency and success of daily operations. Christmas Ornament Sales
Simon Property Group - Hyannis, MA
October 2018 to December 2018
• Seasonal Sales: Sold and customized Christmas ornaments at Cape Cod Mall.
• Customer Interaction: Provided personalized service to customers during the holiday season. Referee
Turkish Mixed Martial Arts Federation - Ankara
February 2017 to October 2018
• Event Coordination: Supervised mixed martial arts matches and organized match events.
• Multilingual Skills: Translated English documents into Turkish for official use. Referee
Turkish Kickboxing Federation - Ankara
February 2016 to October 2018
• Kickboxing Supervision: Oversaw kickboxing matches and organized related events.
• Language Skills: Translated English documents into Turkish for official purposes. Kickboxing Instructor
Nakra Sports - Ankara
December 2016 to May 2018
• Instructional Role: Instructed students, both children and adults, in various kickboxing and mixed martial arts practices.
• Seasonal Flexibility: Worked during specific periods, excluding the summer of 2017. Sales Associate
Hummel - Ankara
November 2017 to February 2018
• Sporting Goods Sales: Sold sporting goods to customers, showcasing product knowledge and sales skills.
Cook
Blue Water Resort - South Yarmouth, MA
July 2015 to September 2015
• Summer Cook: Undertook roles including line cook, prep cook, and dishwasher during the summer season.
Cook
McDonald's - South Yarmouth, MA
July 2015 to September 2015
• Diverse Cooking Roles: Worked as a line cook, prep cook, and dishwasher during the summer season.
• checks to ensure product availability.
Education
Bachelor's degree in Actuarial Science
Hacettepe University - Ankara
2016 to 2019
Bachelor of Business Administration in International Trade and Business Management
Yildirim Beyazit University - Ankara
2013 to 2016
Skills
• Interpretation
• Delivery Driver Experience
• Schedule Management
• Kitchen Management Experience
• Inventory Control
• Food Safety
• Merchandising
• Translation
• Kitchen Experience
• Supervising Experience
• Event Planning
• Budgeting
• Leadership
• Project Management
• Multilingual
• Team Management
• Shift Management
• Human Resources
• Office Management
• Restaurant Management
• Microsoft Office
• Management
• Profit & Loss
• Conflict Management
• Employee Orientation
• Microsoft Powerpoint
• English
• Strategic Planning
• Presentation Skills
• Recruiting
• Sales
• Payroll
• Pricing
• Administrative Experience
• Cloud architecture
• Financial management
• Terraform
• S3
• AWS
Certifications and Licenses
Driver's License
Food Handler Certification
AWS Certified Cloud Practitioner – Foundational
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