Sherry Wages

Spring, TX 832-***-****] [ad32a0@r.postjobfree.com]

Seasoned transportation management professional and proactive change agent with over 15 years of experience serving in a variety of client- and customer-facing industries to maximize the safety and security of all personnel and assets in transit from one location to another. Adept at operation management and personnel oversight, program management and compliance, investigation and analysis, and issue resolution. Meticulous and engaging, with a proven track record of preemptively developing essential process and continuous improvement initiatives that maximize institutional reach and longevity.

Professional Experience

MTM Transportation Services Conroe, TX

Operations Manager March 2020 - September 2021 Full Time 40 Hours Plus per week

●Managed and coordinated safety meetings and the training of personnel, communicating essential information related to industry standards and institutional trends to maximize the performance of all key performance indicators (KPIs) and deliverables

●Performed program management across all facets of the Drug and Alcohol program, supporting individuals completed all required curriculum and coursework, sustaining high levels of quality control and assurance

●Supervised drivers and staff members, delegating daily objectives and strategic planning to continuously enhance institutional reach and client satisfaction

●Document and update all driver credentials as appropriate, confirming that individuals were qualified to transport goods and personnel via all vehicles utilized

●Evaluated and assessed accidents and incidents, performing root causes analysis and aggregating a myriad of qualitative and quantitative data to address and resolve any gaps in SOPs and best practices as appropriate

●Executed all documentation and recordkeeping for incidents and accidents, confirming that all information is present accurately and completely

●Scheduled drivers across all open routes daily, evaluating contractual obligations and institutional needs to minimize gaps in service delivery

●Created all daily and monthly reporting concerning vehicle conditions, KPIs performed, hours worked, and other pertinent information in addition to overseeing the daily operations of the call and dispatch center

Texas Paratransit Houston, TX

PM Operations Manager September 2012 - August 2018 Full Time 40 Hours plus per week

●Increased driver retention through comprehensive needs assessments and the development of all strategic planning and project development to address and resolve gaps in the employer experience

●Reduced liquidated damages by 33% through solutions development and oversight concerning tardiness issues in addition to training personnel concerning institutional best practices

●Evaluated all internal documentation, communicating relevant feedback and recommendations to ensure high levels of quality assurance across content present in addition to promptly resolving any and2 all issues and discrepancies

●Analyzed each camera system and related information to maintain compliance with all safety standards and procedures while facilitating personnel performance evaluations to maintain alliance with the institution’s core productivity and safety values and promote internal career development

●Addressed and resolved a myriad of customer inquiries and complaints, perpetuating a collaborative environment that enabled high levels of client satisfaction and retention

Additional Experience

Safety Manager Greater Little Rock Transportation Services Little Rock, AR

June 2004 – February 2012 Full time 40 hours Plus week

●Maintained high levels of environmental and personnel safety, evaluating and inspecting buildings and job sites to preemptively address and resolve possible and actual hazardous conditions

●Communicated essential safety information, policies, procedures, and best practices to personnel via routine safety meetings in addition to addressing all safety inquiries and other concerns

●Developed exceptional, comprehensive safety programs, SOPs, and regulations to minimize and prevent workplace injuries and hazards continuously in addition to minimizing institutional risk

●Led trainings for all personnel concerning safety initiatives and guidelines, maintaining compliance with federal regulations while promoting consistency and cohesiveness in training provided

●Coordinated a department budget as well as all strategic planning and scheduling to promote high levels of productivity while reducing workplace accidents by 16% in one year through the development of exceptional corporate processes

Operations Manager Greater Houston Transportation Sedan Services Houston, TX

●Reduced workplace and other accidents by 10% through the consistent achievement of all safety standards and a commitment to preventive measures and strategic planning

●Decreased liquidated damage expenses by 20%, evaluating institutional processes and resources to more appropriately align resources and personnel with all strategic planning and objectives

●Trained, oversaw, and coached high-performing personnel to ensure compliance with institutional guidelines and deliverables, subsequently increasing revenue and minimizing downtime

●Performed inventory control, forecasting and projecting institutional needs to facilitate the obtainment of the most effective amounts of inventory and supplies while minimizing excess institutional costs

●Consistently met and exceeded all contractual obligations through the development and implementation of exceptional internal policies in addition to utilizing budget effectively

Core Competencies

Transportation Management, Training Development, Personnel Oversight, Customer Service & Support, Client Retention & Satisfaction, Logistics, Inventory Control, Forecasting & Projections, Budgeting, Root Cause Analysis, Financial Records Management & Processing, Documentation & Recordkeeping, Safety, Regulatory Compliance, Program & Project Management, Scheduling, Microsoft Office Suite, Microsoft Project

Education

Diploma, Woodrow Wilson High School

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