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Customer Service Loan Officer

Location:
McKinney, TX
Posted:
March 03, 2024

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Resume:

DAVID MORRIS

USMC VETERAN

Frisco, TX

ad329e@r.postjobfree.com / 719-***-**** LINKEDIN PROFILE

SUMMARY

Dynamic IT professional with a sales background, eager to contribute to cybersecurity initiatives. Proven track record in sales, coupled with a solid foundation in IT, poised to excel in a role that merges these strengths. Seeking opportunities in IT sales or a cybersecurity internship to apply skills and drive results. Committed to ongoing learning and adapting to the ever-evolving tech landscape. Ready to make impactful contributions to your team's success.

SKILLS

Cybersecurity

Rapport Building

Product Knowledge

Customer Service

Time Management

Funding Knowledge

Empathy

Problem Solving

Communication Skills

Negotiation Skills

Adaptability

Collaboration

EXPERIENCE

Senior Loan Officer / AmeriSave Mortgage Corp 2021 - 2021

Proficiently obtained and meticulously reviewed loan applicants' credit histories and financial information to assess risk and make informed lending decisions, showcasing a strong ability in credit analysis.

Successfully completed loan applications with keen attention to detail, ensuring accuracy and compliance with regulatory requirements, while also being adept at addressing applicants' inquiries to streamline the overall loan application process.

Demonstrated excellent communication skills by effectively explaining complex documents and guiding borrowers through the e-signing disclosures, fostering transparency and understanding throughout the loan origination process.

Maintained a customer-centric focus by responding to questions about the loan process, providing personalized guidance, and ensuring a positive borrower experience, contributing to high customer satisfaction rates.

Exhibited a strong commitment to compliance by staying updated on industry regulations and guidelines, ensuring all loan activities adhered to legal requirements and contributing to the establishment of a compliant and secure lending environment.

Wholesale Account Executive / Caliber Home Loans 2020

Proactively conducted cold calls to initiate contact with potential clients, successfully generating new leads and expanding the prospect pool for the organization.

Demonstrated strong sales acumen by effectively closing customer contracts, contributing to increased sales figures and revenue growth.

Leveraged Salesforce automation tools to streamline processes, efficiently track sales activities, and generate insightful reports on progress and performance.

Played a pivotal role in the acquisition and management of wholesale accounts, showcasing expertise in account prospecting and development.

Implemented strategic sales tactics that directly impacted the organization's bottom line and established a track record of achieving sales targets.

Loan Originator / Fay Mortgage 2016 - 2019

Conducted proactive outbound calls to engage existing borrowers, effectively pre-qualifying them for various loan products.

Applied strong analytical skills to assess borrower information and financial data, determining the optimal loan product that aligned with their needs and financial profile.

Streamlined the loan application process by collecting and organizing necessary supporting documentation from borrowers, ensuring a smooth transition to the processing phase.

Demonstrated effective communication and interpersonal skills while engaging with borrowers, fostering positive relationships and enhancing customer satisfaction.

Contributed to the overall efficiency of the loan origination process by actively participating in the initial stages of borrower engagement, analysis, and documentation collection.

Senior Mortgage Banker / Loan Depot 2014 - 2016

Proficiently managed and processed loan applications from inception to completion, ensuring accuracy and completeness while verifying submitted documentation.

Delivered exceptional customer service by promptly addressing inquiries, answering questions, and responding to customer requests, fostering positive relationships, and ensuring a smooth application process.

Conducted in-depth analysis of applicants' financial status, credit histories, and property evaluations to assess the feasibility of granting loans, ensuring sound lending decisions aligned with organizational policies.

Maintained a thorough understanding of mortgage industry regulations and compliance standards, ensuring all loan processes adhered to legal requirements and industry best practices.

Utilized keen analytical skills to evaluate the financial viability of loan applications, providing strategic insights and recommendations to senior management for informed decision-making in the mortgage lending process.

EDUCATION

Cybersecurity Specialist Program

ICOHS College - San Diego, CA

CERTIFICATES

• Cybersecurity Specialist December 2023

• CompTIA Security+ November 2023

• CompTIA Network+ December 2023



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