Giselle Moreno

Date of birth: **/**/****

Nationality: Cuban American

Address: ***** ** ***** ***, ***** 33186, United States Phone number: 786-***-****

Email address: ad329b@r.postjobfree.com

Personal Information

I am an industrious and dedicated woman driven by an insatiable thirst for learning. My commitment to tasks is marked by a strong sense of responsibility and maturity, making work my top priority. I consistently seek to excel in every endeavor, striving to improve daily and become a more adept professional. Experienced store consultant with a background in pre-medical science seeks a warehouse associate position. Skilled in working under pressure, making decisions, and managing time effectively. A self-motivated individual with strong conflict resolution and customer service abilities. Proficient in inventory management, order fulfillment, and collaborating with a team. Outside of work, enjoys fitness, reading, photography, music, and various sports. Profile

Work experience

06/2019 – 02/2021

Miami, United States

STORE CONSULTANT

Fedex Office

• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases, and receive and process cash or credit payments.

• Answer questions regarding the store and its merchandise.

• Prepare sales slips or sales contracts.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Maintain records related to sales.

• Demonstrate use or operation of merchandise.

• Place special orders or call other stores to find desired items.

• Prepare merchandise for purchase or rental.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Inventory stock and requisition new stock.

• Exchange merchandise for customers and accept returns.

• Clean shelves, counters, and tables.

• Help customers try on or fit merchandise.

• Estimate and quote trade-in allowances.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Bag or package purchases, and wrap gifts.

• Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.

• Demonstrate or explain products, methods, or services to persuade Work experience

customers to purchase products or use services.

• Keep areas neat while working and return items to correct locations following demonstrations.

• Sell products being promoted and keep records of sales.

• Suggest specific product purchases to meet customers’ needs.

• Identify interested and qualified customers to provide them with additional information.

• Learn about competitors’ products or consumers’ interests or concerns to answer questions or provide more complete information.

• Work as part of a team of demonstrators to accommodate large crowds.

• Recommend product or service improvements to employers.

• Perform office duties on a temporary basis when needed.

• Receive, store, or deliver luggage or mail.

• Pick up and deliver items or run errands for guests.

• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

• Hear and resolve complaints from customers or the public.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Transmit information or documents to customers, using a computer, mail, or facsimile machine.

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

• Receive payment and record receipts for services.

• Advised and guided customers on product selection, providing expert knowledge and personalized recommendations to enhance their shopping experience.

• Developed and implemented effective sales strategies to meet and exceed monthly targets, resulting in a significant increase in store revenue.

• Conducted in-depth market research and analyzed customer preferences to identify emerging trends, enabling the store to stay ahead of the competition.

• Collaborated with cross-functional teams to execute visual merchandising plans, ensuring product displays were attractive and organized, resulting in improved customer engagement and sales conversion rates.

02/2021 – present

Miami, United states

Receptionist /Shipping clerk

BirdieBox

Clerical/administrative tasks such as filing, logging all incoming and outgoing phone calls, faxes, payments, and contracts.

Accountable for providing knowledgeable responses to information requested by clients.

Assisted superior in any preparation that was necessary at that very moment. Entrusted to manage office during superiors absence. Assisted in strategic planning, handled itineraries, travel arrangements. re-ordering supplies, and scheduling presentations and conferences. Opened and shut-down office, answered and screened the incoming calls, taking and distribute messages, meeting and greeting all visitors and guests. Scheduling the conference room, maintaining a neat and welcoming appearance of reception area.

Performing copying, printing, mailing, filing, faxing, scanning and typing as required. Opening and distributing incoming and outgoing mail and faxes, ship and receive courier packages - domestic and intemational.

Handled all cash amp; credit card transactions, balanced cash draw at the closed shift.

Greeted patrons while recommending and informing patrons of deals,maintain communication skills and problem resolution abilities. Assisted superior in any preparation that was necessary at that very moment. Entrusted to manage office during the superior absence. Responsible for re-ordering and maintaining supplies, answered work Processed payments and fees - cash, check or credit card, handle petty cash, made bank deposits, stamped all outgoing mail.

Requested and returned records fron off-site storage as required and maintained Work experience

current inventory lists. .Monitored and comply with quality control procedures.

. PatientPrepared and processed outgoing packages and special deliveries to appropriate destinations.

.Managed and maintained an Inventory of all standard forms used for distribution.

.Ordered and maintained supply inventory to support the daily office services function's Supervised daily duties and reviewed checklists for accuracy. Established transportation cost standards and economical shipping practices. Malling and sorting Inserting materials in folders or envelopes. Receive an validate order thru our system

.Communicated with various departments to ensure customer orders are correct and shipped on time.

Built pallets for large orders.

E-mailed customers when orders have been shipped.

Communicated with customers if there is a problem with the shipment of their order. Checked Inventory, stock, and maintain clean and organized work place. Managed incoming phone calls, greeting clients and customers with professionalism and providing exceptional customer service. Coordinated and tracked incoming and outgoing shipments, ensuring timely delivery and accurate documentation.

Utilized organizational skills to maintain a well-organized reception area and shipping department, optimizing efficiency and productivity. Collaborated with team members to resolve shipping discrepancies and address customer inquiries, ensuring customer satisfaction and loyalty. 02/2016 – 05/2019

Miami, United states

Drive thru cashier

KFC J&D Management Corporations

• Proficient in cash handling, accurately processing payments and ensuring change accuracy.

• Record and manage customer orders, compute bills, and communicate effectively regarding orders and feedback.

• Maintain cleanliness and organization in eating, service, and kitchen areas while adhering to safety and sanitation standards.

• Supervise and train personnel, balancing various operational functions to optimize customer satisfaction.

• Manage high-volume drive-thru operations, multitasking efficiently to minimize wait times and ensure prompt service delivery.

• Demonstrate strong communication skills, actively engaging with customers, resolving issues, and enhancing the overall customer experience.

• Collaborate within a team to maintain cleanliness, restock supplies, and ensure compliance with operational standards.

Efficiently processed customer orders and accurately operated cash register, ensuring a smooth and timely drive-thru experience. Proactively engaged with customers by providing friendly and personalized service, resulting in high customer satisfaction ratings.

Collaborated with team members to maintain a clean and organized drive-thru area, enhancing the overall appearance and efficiency of the restaurant. Demonstrated strong multitasking abilities by simultaneously handling cash transactions, taking orders, and preparing beverages, consistently meeting or exceeding performance targets.

Education

01/2021 – present

Miami, United States

Pre medical science (Dentistry) Bachelor's degree FLORIDA INTERNATIONAL UNIVERSITY

A Bachelor’s degree in Pre-Medical Science lays a robust foundation for aspiring dentists by providing a comprehensive understanding of fundamental scientific principles. This program integrates coursework in biology, chemistry, physics, and mathematics, emphasizing their application in the medical field. Education

Students explore human anatomy, physiology, and microbiology, gaining insights into the intricacies of the human body’s functions and structures. They delve into organic and inorganic chemistry, mastering chemical principles crucial for understanding drug interactions and materials used in dentistry.

Moreover, this degree equips students with critical thinking, problem-solving, and research skills essential for success in dentistry. The curriculum often includes laboratory work, allowing students to apply theoretical knowledge in practical settings. Overall, a Bachelor’s in Pre-Medical Science serves as a stepping stone towards further dental studies, providing a solid academic base and prerequisites necessary for admission to dental school.

01/2016 – 06/2019

Miami, United States

Doctor of Science in Dentistry (D.Sc.D.) Associate in Arts Miami Dade College

Associate’s Degree in Pre-Medical Science, Miami Dade College

• Comprehensive education in foundational medical sciences, including biology, chemistry, physics, and mathematics.

• In-depth study of human anatomy, physiology, and microbiology, fostering a robust understanding of the body’s functions.

• Hands-on laboratory experience, applying theoretical knowledge to practical scenarios, refining analytical and problem-solving skills.

• Guidance from experienced faculty, contributing to a solid academic foundation.

• Prepared for further studies in healthcare or dental fields or entry-level positions in the healthcare industry

09/2013 – 07/2016

Miami, United States

High School Gpa 4.0

Hialeah Gardens High School

Graduated with Honors from Hialeah Gardens High School

• Achieved academic honors recognition for exceptional performance and dedication.”

Skills

Ability to work under

pressure

Speak and write in fluent

English & Spanish Decision making Time management

Self-motivation Conflict Resolution

Skilled customer service

associates

Seeking to increase sale

and customer loyalty

Inventory Management

Professional

Order Fulfillment

Professional

Team Collaboration

Professional

Customer Service

Professional

Multitasking

Professional

Communication

Professional

Organizational

Professional

# Efficient Time Management # Strong Communication Skills # Detail-Oriented Accuracy

# Physical Stamina # Team Player # Problem-Solving Ability

# Strong Work Ethic and Dedication • Consistently demonstrate commitment and perseverance to deliver high- quality results in every task or project undertaken

# Organized # Communicative # Multitasker # Friendly # Professional # Detail-oriented Strengths

Fitness Getting lost in a good book Capturing moments Feeling the music Every kind of sport

Hobbies

References

786-***-**** Cynthia Fernandez

Assistant Manager, Fedex Office

ad329b@r.postjobfree.com

ad329b@r.postjobfree.com

, 786-***-****

Jordan Luzardo

Small Company owner (JL Detailing )

669-***-**** Paola Ibarra

Birdie Box General Manager

ad329b@r.postjobfree.com

ad329b@r.postjobfree.com

, 786-***-****

Claudia Baldasti

General Manager Fedex Office

ad329b@r.postjobfree.com

, 786-***-****

Washington Cadena

Senior Store Manager at Fedex Office

Contact this candidate