AMABEL BANARIA

Unit ** *** Dalaya townhomes **th Avenue barangay San Roque, Cubao, Q.C.

092********

OBJECTIVE

To secure a position that allows me to exercise and challenge both my skills and knowledge while providing me with a platform to expand my experience. EDUCATION

National Teachers College, Manila (2001- 2004)(Completed 2nd year) (Undergraduate) BS Hotel and Restaurant Management

Quirino Memorial High School, Quezon City (1997-2000) Secondary Education

Roosevelt Memorial High School, Quezon City (1986-1996) Primary Education

SUMMARY OF QUALIFICATIONS

• Can competently perform administrative and operations tasks in order to meet and exceed expectations for the assigned project and to foster a healthy relationship within the team

• Able to apply efficient problem solving and decision making strategies to resolve issues affecting goals

• Handles multiple assignments under high pressure and consistently meets tight deadlines

• Provides excellent customer service and support in a courteous and professional manner

• Has excellent communication skills

• Delivers on time results and gives necessary feedback

• Exercises strong character and professional ethics and values inside and outside the workplace

PROFESSIONAL EXPERIENCE

Teletech (April 24, 2022 - Rendering my resignation) Account: Peloton

Customer Service Representative (Blended)

● We answer customers' questions in regard to their membership.

● We guide our members on how to activate their subscription.

● We help out our members in reporting an investigation in regards to double charges and unknown charges on their accounts.

Ntt Data (November 27, 2020 – February 09, 2022) (1 year and 3 months) Account: Conifer ARC

HealthCare Representative

● We follow-up with the Insurance company on their payments.

● We also send documents that are necessary to process the claims. Sykes Asia (February 2016- April 2020) (4 years and 8 months) Account: Pearson Education

Customer Service Representative (online chat)

• We help out students with their ebook passcode.

• We also double check the book that students need to purchase.

• And lastly we also assist students in logging into their online course. Results Companies (May 2013 - September 2015) (2 years and 4 months) Account: Kohl's

Customer Service Representative (Blended)

● We answer customers' inquiries in regards to the products we sell and promotions on the website.

● We also guide our customers on how to place the order and how to create an account.

● We also place the order for our customers and track the missing items and if necessary we also process a replacement or a refund for them. Itouchpoint (June 2011- March 2013)(2 years and 9 months) Account: National Lottery

Sales Representative and Directory Assistant

• We Assist our customer in giving out lotto results

• We also help out our customer in Directory Assistant such as providing the phone to call in a certain place, person and even providing a horoscope.

• Presenting our product with a discount coupon.

WNS (January 2008 - May 2011) (3 years and 4 months) Account: American Express Online Travel

Customer Service Representative

• Assists customers in booking flights and hotel reservations

• Provides information regarding customer/s trips

• Responds to customer inquiries and problems by providing information or directing requests to others who can supply the necessary information or service

• Rescheduled flights and hotel accommodations

COMPUTER/ PHONE & LANGUAGE SKILLS

Proficient with Avaya, Google Calendar, Skilled, Zendesk,CMS,Word, Excel,Outlook, Can convers well with English language.

References available upon request.

Contact this candidate