Customer Service Sales Agent

Luz Agudelo

Customer Service Agent/Bilingual

ad328z@r.postjobfree.com

CAREER OBJECTIVE

EXPERIENCE

RESERVATION SALES AGENT,

For Delta Airlines Dallas/Ft. Worth Reservations

August 1988 - July 2020.

RESERVATION SALES AGENT/CONTRACTOR

Allsource, Same June as above 2021 - December 2022 Highly organized individual with experience as a customer service/ reservation agent. Adept at managing customer inquiries.

Possess excellent communication and problem solving skills. Committed to providing excellent customer service to ensure the satisfaction of guests.

972-***-**** The Colony, TX 75056

BACHELOR OF ARTS (B.A.) IN LINGUISTICS, Queens, NY Queens College/CUNY

EDUCATION

Personalized Customer Service Efficient Patient Effective Listening Phone Etiquette Empathetic Bilingual SKILLS

Handled and responded to customer inquiries

Recorded customer information and charged credit cards upon successful reservations Managed bookings for a high number of reservations per day ensuring accuracy and efficiebce and efficiency Used computer to access information in schedules,rates and routes to answer customer inquiries Researched and provided information to accommodate guests with special needs Assisted passengers in planning and coordinating reservation needs Leveraged systems to enter new booking and modify existing bookings Processed reservations booked via phone

Offered customers additional services to increase revenue Updated customer records with current contact information,preferences and special requests Advised customer of ongoing promotions or available upgrades to enhance experience Provided passengers with travel suggestions and information sources Planned routes, itineraries and computed fares and fees Determined whether space was available on travel dates requested by passengers Issued required tickets and itineraries

Determined service request needs and travel preferences Assisted with Skymiles calls for reward tickets

Provided excellent customer service for each individual call

LANGUAGES

English Spanish

STATE FARM SALES AGENT

09/23 - 11/23