Darvia Brown

Stockton, CA

ad328u@r.postjobfree.com

916-***-****

Personal Statement

Customer service focused individual with excellent people skills, accurate cash handling, and front desk experience.

Work Experience

KinderCare, Champions Teacher

KinderCare Learning Center – Elk Grove, CA

July 2017 to April 2021

Utilize excellent customer service and communication skills.

Motivate, support and guide children with their individual distance learning needs.

Plan and engage children in fun activities when schoolwork is complete.

Communicate progress/concerns/needs with parents.

Patient, understanding, and encouraging.

Follow all policies, rules, and regulations.

Communicate effectively with staff and center leadership.

Maintain a safe, and nurturing environment.

Clean and sanitize common area and work surfaces.

Customer Service Representative

ACT - Sacramento, CA

April 2015 – March 2016

Assist customers with ordering new or replacement debit/credit cards, activate cards, check Bank of America account and billing information.

Maintain confidentiality, listen to customers’ concerns, and determine course of action.

Able to communicate courteously and effectively in positive and negative situations.

Find and accurately complete documents online while speaking to customers.

Answer phones, data entry, and basic computer skills.

Know current policies and processes to efficiently as customers with their concerns.

Able to work independently, while being a reliable team member.

Corps Member

California Conservation Corps - Sacramento, CA

January 2014 – March 2015

Remove dying and hazardous trees and clear out overgrown and dying brush.

Trim trees and hedge bushes.

Collect cones and seeds.

Plant trees and seedlings.

Collect and dispose of trash.

Learn fire safety and assist firefighters during fire season.

Lily of the Valley schools

July 2023 - Current

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