LISA YOUNG

647-***-**** Brampton, Ontario, Canada

ad328t@r.postjobfree.com linkedin.com/in/lisayoungteacher

PROFILE

An experienced, positive, professional customer service agent for businesses. Committed to contributing meaningful satisfaction and successes in individuals’ lives.

Clients First Accurate and Effective Communication Experienced Teacher

Correct Solutions /Goal Achievement Oriented

EXPERIENCE

Communication:

Promoted excellent, accurate, information communication with clients (respectful, friendly, approachable, careful listening, patience, flexibility) in person, and various information technologies (telephone, apps, emails, and live web conferencing).

Investigated customer concerns or errors, redirected, resolved or escalated the situations in an appropriate and timely manner.

Accountability:

Supported highly regulated policies and procedures, and the growth of schools and business enterprises

Professional, punctual, reliable, maintain confidentiality, police clearance checked, balanced energy levels (excellent multi-tasking abilities and organizational skills)

Time Management and Organizational Skills:

Scheduled client appointments, meticulously reviewed client’s identification, background qualifications, accuracy and completeness of application forms for client’s eligibility for business’ products/services.

Issued access and renewed access to business products/services to qualified clients, and maintained accurate documentation.

Relevant Experience:

Attracted new clients and new revenue to businesses/NGOs. Created educational materials and led innovative educational/business projects and seminars to increase students’/clients’ knowledge.

Customized guidance and empowered clients to goal set and strive to reach their full potential.

Significantly increased businesses’ net promoter score and helped businesses achieve several JD Power Awards. Received many personal commendations and cards, appreciative gifts, individual and team Achiever business certificates.

Successfully executed accurate completion of new and existing processes for new and existing client requests with complete client satisfaction.

Required Skills for the job:

20 years + of customer service experience

Touch-typing speed and accurate data entry speed 55 + wpm.

EMPLOYMENT HISTORY

Performance Auto Group, Ontario, Canada 2023-Present

On-Call Front Desk Administrator

Self-Employed Online Teacher, Canada 2020-Present

English Second Language and Health Sciences subjects

CIBC (President’s Choice Financial, Simplii Financial, CIBC), Ontario, Canada 2000-2020

Customer Associate, Personal Banking Representative, Financial Service Representative

EDUCATION AND PROFESSIONAL DEVELOPMENT

TEFL Certificate, International TEFL Academy, Chicago, Illinois USA (Aug. 2020)

150 hours of course work, 30 hours of Online Teaching English Specialty Course, 30 hours of Business English Specialty Course, 20+ hours of practicum

Dedicated to the continuous challenge to learn Mandarin as a foreign language. Volunteer student in a Mandarin language public speaking school

B. Sc. Honours (Life Sciences), M. Sc. (Physiology), Queen’s University, Kingston, Ontario, Canada.

TECHNICAL SKILLS

MS Office, Google Workspace, Information Technology.

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