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Katherine Ruglic

Determined Leader

**** ****** ***** **., ********, TX 76126

Primary contact: ad328s@r.postjobfree.com – 817-***-**** Alternate contact: ad328s@r.postjobfree.com – 817-***-**** I take pride in providing a high level of customer satisfaction. Obtaining a position where I can show my leadership skills and desire to advance is my goal. I have been employed since the age of 15 in various customer service jobs, restaurant hospitality and retail services. With learning these various skills, I have shaped myself into a well-rounded and hard-working individual. On March 17, 2019, I suffered a stroke which left me unable to use my left side. Through my hard work and determination, my physical and occupational therapy activities have made a significant and positive effect on my physical capabilities. Although I am still disabled, I believe that I can be an effective employee.

Work Experience

Cashier

Panera Bread – Westworth Village

November 2022 – February 2023

In this position I greeted all bakery guests, addressed all questions, enter orders and took payment. I also bussed tables and maintained restaurant cleanliness and stocked retail items available for sale.

Customer Service Representative

Trail Drive Management

Dickie’s Arena – Fort Worth

August 2022 to November 2022

At Dickie’s, I guided guests to their seats, scanned in tickets and worked security checkpoints. Cashier/Customer Service

Einstein Bagels – Fort Worth

July 2021 to March 2022

In this position I greeted all bakery guests, addressed all questions, entered orders and took payment. I performed opening duties, maintained lobby cleanliness and stocked retail items available for sale. Assisted the team with sandwich and drink preparation. 2

Bartender/bar manager

Dick’s Last Resort – Dallas, Texas

March 2015 to March 2019

As bartender served restaurant and bar with capacity of over 450 people. As bar manager, scheduled other bar employees, responsible for ordering product and maintaining inventory, profit and loss.

Bartender

T.G.I Fridays – West End, Dallas, Texas

December 2014 to March 2015

Tended bar in high volume customer traffic bar and restaurant. Placed second in Friday’s bar wars competition. Competition based upon knowledge of various drinks and flair abilities. Bartender/Server

Hard Rock Café – Dallas, Texas

June 2013 to December 2014

Closing server and bartender. Checked tasks as scheduled for other servers. I was responsible for end of shift money reconciliation. Promoted to full time bartender within two months of hire. Cashier/Customer Service

Lowe's Home Improvement

March 2013 to June 2013

My primary responsibility as a cashier is to ring up the customer's items and tender the sale. However, there's much more to the job than that. I'm responsible for encouraging a strong customer relationship through positive defining moments. As a cashier I troubleshoot when customers need assistance and have concerns. And furthermore, spot opportunities for add-on sales that customers may need to complete their projects.

Bartender/Server/Trainer

Genghis Grill

July 2012 to February 2013

At Genghis Grill I began as a server and was promoted to bartender within the first two weeks. I was responsible for opening the store and preparing the shift for success. I was given the responsibility of counting drawers and maintaining the correct amount. I provided great customer service to my bar guests while multitasking with a full table section. I was responsible for checking all my co-workers' side duties and approving their upkeep; I trained new employees, taking care to teach them with the highest quality customer service in mind.

Bartender/Bar-back

The Rainbow Lounge of Fort Worth / Best Friends Club (same owner) - Fort Worth, TX 3

January 2012 to July 2012

I was responsible for setting up the bar and preparing my co-workers and myself for an extremely fast- paced and fast-moving night. The volume was very high and we always had to think on our feet, making sure to serve our guests quickly. While closing the bar after a 10-hour shift, I counted down my own drawer, restocked product and cleaned.

Shift Leader/Bartender/Certified Trainer/Server

T.G.I. Fridays - Arlington, TX

March 2008 to October 2011

Our store was the highest in volume in the region and hosted bar competitions regularly. We accomplished this by being a close-knit team that worked every step of the way together to go above and beyond. I started with this company as a server and quickly moved my way up to bartender, trainer, and shift leader. I was a certified trainer responsible for training new employees through a one- to two- week training process. As a bartender, I had to count my register before and after every shift, being responsible for the cash in each register.

Accomplishments include: placing second in Bar Champs- a flair competition and job-knowledge event, closing the bar for the Super Bowl XLV event at Fridays across from Cowboys Stadium, as well as closing the bar at the World Series 2011 event.

Server/ Cocktail

Blue Mesa Grill - Fort Worth, TX

April 2006 to February 2008

Working at Blue Mesa gave me the opportunity to learn how to serve in fine dining and catering. My responsibilities included opening and closing the restaurant and helping with the back of the house duties. I also worked Sunday brunches, TCU events and happy hour. Education

Art/Advertising

University of North Texas - Denton, TX

2002 to 2005

High School diploma

Nolan Catholic High School - Fort Worth, TX

1998 to 2002

Skills

Supervision

Certified training

Excellent people skills

4

Retail skills

Bartending and b a r management

Food preparation

Operation of the Micros, POSI, and Aloha systems

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