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Customer Service Chief Information

Location:
Marion, TX
Salary:
130,000
Posted:
March 03, 2024

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Resume:

Brian Kennedy

*** ********* ** ******. ** *****

ad328p@r.postjobfree.com

www.linkedin.com/in/brian-kennedy-8a1b946

Summary: IT & Cybersecurity Manager

Seasoned Senior Executive with a proven track record of success in diverse industries, including information technology, sales, and customer service. Renowned for expertise in corporate technology and complex networks, with a strong aptitude for driving strategic initiatives and providing valuable insights as a board member. Comprehensive skill set in areas such as cybersecurity, compliance management, server architecture, network security, project management, disaster recovery, and business continuity. Proficient in LAN and WAN Architecture, E-mail, Database Administration, VOIP/FOIP, Network and Cloud Storage, Cloud Applications, Cloud Migration, Hype converged Infrastructure, and more. Passionate about leveraging technology to optimize operations, enhance security, and streamline processes for sustainable growth.

Experience:

Chief Information Officer (Skyriver IT)

Aug 2019 - Present (4 years 5 months)

As Chief Information Officer at Skyriver IT, I exercised comprehensive oversight over the administration of corporate and regional office systems. My purview encompassed a spectrum of critical components, including applications, servers, storage infrastructure, personal computing devices, telecommunications, and cutting-edge cloud-based solutions. I demonstrated proficiency in managing and optimizing technology services provided to our esteemed clientele.

Key Accomplishments:

Data Center Management: Vigilantly supervised state-of-the-art data centers and a substantial VMware Cluster, featuring intricate multi-storage network configurations. This included strategically conceiving and executing meticulous disaster recovery plans, ensuring uninterrupted service continuity for clients through dynamic fail-over mechanisms.

Team Leadership: Displayed exceptional leadership by managing a dedicated team of 24 technicians, delivering unwavering support to a diverse portfolio of 65+ clients spanning multiple states.

Cybersecurity: Played a pivotal role in enhancing cybersecurity measures, conducting rigorous network security audits, and offering specialized audit remediation services.

Notable Achievements:

Seamlessly deployed hosted servers (IaaS, PaaS, SaaS) to enhance operational efficiency.

Demonstrated unwavering commitment to data security with a comprehensive disaster recovery and backup plan.

Optimized email and Exchange services to streamline internal communication and boost collaboration.

Showcased expertise in data center management, infrastructure enhancement, and storage optimization.

Successfully implemented advanced SD-WAN architecture for cost-effective, uninterrupted network solutions.

Overseeing cybersecurity measures, including threat analysis, risk assessment, and the implementation of security protocols for multi companies.

Proficiency in server and network virtualization, maximizing resource utilization.

Innovatively introduced Virtual Private Storage Array as a service to address growing storage needs.

Expertly managed Hosted PBX VoIP services, delivering cost savings and streamlined communication.

Implemented ITIL methodologies to drive operational efficiency and continuous improvement.

Played a pivotal role in manufacturing process improvements, boosting productivity and reducing waste.

Budgeting and Financial Management

Utilized in-depth knowledge of ERP and CRM systems to align platforms with business objectives.

Vendor Management: Evaluating and selecting technology vendors or service providers and managing relationships.

Employed a holistic approach to enterprise architecture, ensuring technology solutions aligned with strategic goals.

Orchestrated efficient IT operations, optimizing resource allocation and maintaining high service standards.

Technology needs and implementing appropriate solutions that align with business.

Cultivated strong client relationships by consistently delivering tailored technology solutions.

As Chief Information Officer at Skyriver IT, I demonstrated unwavering commitment to excellence and a results-driven approach, ensuring our technology infrastructure remained innovative, delivering tangible benefits to clients and stakeholders.

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Chief Information Officer (The Technology Depot)

Oct 2017 - May 2019 (1 year 8 months)

In my capacity as Chief Information Officer at The Technology Depot Inc., I consistently demonstrated a commitment to excellence, technical acumen, and a results-driven approach that positively impacted our operations, ensuring that our technology infrastructure remained at the forefront of innovation while delivering tangible benefits to our clients and stakeholders.

As Chief Information Officer at The Technology Depot Inc., I meticulously managed corporate and local office systems, overseeing critical components such as applications, three data centers, server infrastructure, storage solutions, personal computing resources, telecommunications, and advanced cloud services. My primary responsibility was ensuring seamless technology service delivery to our clientele.

I took particular care in managing our data centers, the heart of our IT infrastructure, which included a substantial VMware Cluster with complex multi-storage networks. A key achievement was the strategic planning, design, and implementation of a robust Disaster Recovery Plan, rigorously validated every six months.

I also optimized our wide-area network (WAN) operations, leveraging multiple carriers to consistently deliver peak network performance. Notably, I spearheaded the deployment of Software-Defined Wide Area Network (SD-WAN) architecture, providing dynamic fail-over capabilities across data centers.

Key Achievements:

Seamlessly deployed hosted servers (IaaS, PaaS, SaaS) to enhance operational efficiency.

Demonstrated unwavering commitment to data security with a comprehensive disaster recovery and backup plan.

Optimized email and Exchange services to streamline internal communication and boost collaboration.

Showcased expertise in data center management, infrastructure enhancement, and storage optimization.

Successfully implemented advanced SD-WAN architecture for cost-effective, uninterrupted network solutions.

Proficiency in server and network virtualization, maximizing resource utilization.

Innovatively introduced Virtual Private Storage Array as a service to address growing storage needs.

Expertly managed Hosted PBX VoIP services, delivering cost savings and streamlined communication.

Implemented ITIL methodologies to drive operational efficiency and continuous improvement.

Played a pivotal role in manufacturing process improvements, boosting productivity and reducing waste.

Utilized in-depth knowledge of ERP and CRM systems to align platforms with business objectives.

Employed a holistic approach to enterprise architecture, ensuring technology solutions aligned with strategic goals.

Orchestrated efficient IT operations, optimizing resource allocation and maintaining high service standards.

Cultivated strong client relationships by consistently delivering tailored technology solutions.

As Chief Information Officer at The Technology Depot Inc., I demonstrated unwavering commitment to excellence and a results-driven approach, ensuring our technology infrastructure remained innovative, delivering tangible benefits to clients and stakeholders.

Chief Information Officer Sandicor, Inc. April 2012 - October 2017 (5 years 7 months)

Strategic Technology Leadership Budget Management Change Management

As Chief Information Officer at Sandicor, Inc., I provided exemplary executive leadership for the organization's comprehensive IT infrastructure, spanning a tenure of five years and seven months. My strategic approach encompassed collaborative engagement with various business units, meticulously investigating their unique needs, and providing valuable assistance to align technology with overarching objectives.

Key Achievements:

Orchestrated the smooth and secure operation of all business systems, ensuring the highest reliability for services related to MLS (Multiple Listing Service).

Maximized the utilization of technology resources for business applications and hardware requirements, while judiciously managing expenses to remain within budgetary constraints.

Successfully managed all facets of the MLS Migration, seamlessly transitioning from one MLS platform to another while rigorously controlling associated project costs.

Spearheaded strategic technology planning meetings with the Board of Directors and a select group of brokers from our membership, driving enhancements in application functionality and performance. This included leveraging cloud-based services to align with Sandicor's long-term strategic goals.

Presented innovative technology recommendations to the CEO and the Board of Directors, fostering informed decision-making at the highest levels of the organization.

Demonstrated adept budgetary acumen by creating and meticulously managing company-wide technology budgets, addressing departmental and overall business needs holistically.

Implemented analytics-driven strategies to identify and reduce the utilization of underused or redundant applications, resulting in significant technology cost savings.

Key Responsibilities:

Established a robust Change Management process, resulting in an impressive uptime rate of 99.99%, thus ensuring the continuity of critical business operations.

Developed and oversaw both Capital and Operating budgets, with a total allocation of $4 million, to facilitate the efficient execution of technology initiatives.

Directed, motivated, and skillfully developed IT personnel, including Systems Administrators and Engineers, across a spectrum of functions and responsibilities, fostering a culture of excellence.

As Chief Information Officer at Sandicor, Inc., my tenure was marked by visionary leadership, strategic acumen, and a relentless commitment to optimizing technology resources while managing budgets effectively. I facilitated a culture of innovation, reliability, and cost-efficiency, elevating the organization's technology infrastructure to new heights.

Vice President Information Technology

The Corky McMillin Companies

Dec 2000 - Mar 2012 (11 years 4 months)

- Responsible for technical administration and support of all network equipment.

- Procured hardware and software in a cost-effective manner.

- Maintained relationships with vendors and managed project expenses.

- Oversaw all IT Department personnel and maintained 6 MS Exchange 2003 servers with 1500+ users.

Senior Account Manager

Paragon Computer Services

Jul 1997 - Nov 2000 (3 years 5 months)

- Provided Account Management and Service support for all Clients.

Tech Sales and Service Executive

Conneq, Inc.

1997 - 2000 (3 years)

Corporate Sales Account Executive

CompUSA

Aug 1994 - May 1998 (3 years 10 months)

- Supervised four inside Sales Managers and 184 Corporate Computer/Service accounts.

Education:

Palomar College

Computer and Information Sciences and Support Services



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